R
WARRANTY BENEFITS
Publication Part No. JJM 21 10 99 101
R
Contents
Warranty . . . . . . . . . . . . . . . . 20
Accessories Warranty . . . . . 22
System Warranty . . . . . . . . . 24
3
L
4
R
Foreword
Service Portfolio
INTRODUCTION
Jaguar Cars and your Dealer thank you for
buying a new Jaguar vehicle.
The Jaguar Assistance and Warranty
gives you an all-round protection that is
worthy of one of the world’s finest
marques. We want you to feel happy and
assured that whether you are driving for
business or pleasure - in Europe or the UK
- you are covered by an unrivalled range
of services, 24 hours a day.
Listening to your needs
We did not decide which services should
be in our Assistance and Warranty
package, we listened to Jaguar and
Daimler drivers and acted on their advice
and guidance. From repairing bodywork
to roadside repairs abroad - we have it
covered.
THE JAGUAR WARRANTY AND
CONSUMER LAW
This Jaguar Warranty is a
manufacturer’s warranty that
supplements and does not affect
your legal rights under the vehicle
purchase agreement with your
selling Jaguar Dealer or under
applicable national legislation
governing the sale of consumer
goods.
5
L
Jaguar Assistance
Service Portfolio
JAGUAR ASSISTANCE
OBTAINING ASSISTANCE
Jaguar Assistance applies only to cars
sold new and registered in Europe. For
details of the countries covered by Jaguar
Assistance, refer to DEFINITIONS AND
It is important that you call the telephone
number listed for your country of
residence and vehicle registration,
irrespective of where you have broken
down within the countries listed in
13.
Jaguar Assistance is a comprehensive
assistance programme, designed
specifically for Jaguar drivers to promote
absolute peace of mind. This programme
provides assistance in any motoring
emergency, from immobilisation due to
mechanical or electrical breakdown or
road traffic accident, to minor
emergencies such as a puncture or
running out of fuel. The benefits of Jaguar
Assistance are available throughout the
new vehicle warranty period however
limitations apply to specific causes of
immobilisation.
If you are in any doubt as to whether you
require assistance, please telephone
Jaguar Assistance first. Do NOT make
your own arrangements.
Please note that you will be asked for the
following information when contacting
Jaguar Assistance:
•
•
Your name and exact location
The registration number of your
Jaguar
•
•
A brief description of the incident
A contact telephone number.
Where roadside repair is not possible, you
and your passengers travelling with you
will be provided with an alternative means
of reaching your destination, or returning
home.
With a comprehensive range of benefits
including car hire, vehicle redelivery and
hotel accommodation, Jaguar Assistance
is available throughout Europe 24 hours a
day, every day of the year.
Please take time to familiarise yourself
with the benefits and procedures for
obtaining assistance, taking into account
the terms and conditions, see TERMS
10.
6
R
Jaguar Assistance
Austria - 892 40 40
Portugal - 21 780 6274
If outside Austria + 43 1 892 40 40
If outside Portugal + 351 21 780 6274
Belgium - 02 773 6189
Romania - 0214055463
If outside Belgium + 32 2 773 6189
Croatia - 213 256 302
If outside Romania + 40 214055463
Slovakia- 555 71325
If outside Croatia + 43 1 213 256 302
Czech Republic - 28 300 2760
If outside Czech + 42 028 300 2760
Denmark - 333 27000
If outside Slovakia + 421 2555 71325
Slovenia - 525 03 6533
If outside Slovenia + 431 525 03 6533
Spain - 902 12 00 41
If outside Denmark + 45 333 27000
If outside Spain + 34 91 325 5551
Estonia - 269 79164
Sweden - 08 65 58 888
If outside Estonia + 37 269 79164
Finland - 0944 0866
If outside Finland + 358 944 0866
If outside Sweden + 46 8 65 58 888
Switzerland - 044 2833587
If outside Switzerland + 41 442 833 587
Turkey + 90 212 337 4386
France - 01499 38028
If outside France + 33 1499 38028
Germany - 800 1836 888
If outside Germany + 49 611 7320 150
Germany - US Military Vehicles:
800 53 35 577
Ukraine - 80 444942950
If outside Ukraine + 380 444942950
United Kingdom - 0800 246 844
If outside UK + 44 208 603 9699
If outside Germany + 49611 7320 591
Greece - 210 99 55 938
If outside Greece + 30 210 99 55 938
Hungary - 266 4097
If outside Hungary + 36 1 266 4097
Italy - 800 571 175
Calls to Jaguar Assistance may be
recorded in order to assist in confirming
details of calls that may be incomplete or
unclear. In addition, recordings may be
used for training purposes.
If outside Italy + 39 02266 09574
Latvia + 371 67 11 2204
Lithuania - 8 52 49 9007
If outside Lithuania + 370 52 49 9007
Luxembourg + 32 2 773 61 89
Republic of Ireland - 01 637 3607
If outside R.O.I. + 353 1 6373607
Netherlands - 0800 099 8808
If outside N’lands + 31 2085 12234
Norway - 22 08 61 45
If outside Norway + 47 22 08 61 45
Poland - 22 522 2576
If outside Poland + 48 22 522 2576
7
L
Jaguar Assistance
3. Hotel accommodation
COVER IN YOUR OWN
COUNTRY
If the breakdown occurs more than 80
kms from your home address and
overnight accommodation is a more
practical option, we will pay for the
cost of hotel accommodation for you
and your passengers (subject to
agreed limits).
Home and roadside assistance
If your vehicle is immobilised, whether at
home or elsewhere, Jaguar Assistance
will attend to your vehicle. If the problem
cannot be resolved we will recover your
vehicle to the nearest or most appropriate
Jaguar Authorised Repairer (or Jaguar
Approved Body Repair Centre).
In addition
Jaguar will provide:
If the vehicle cannot be repaired within 4
hours, cover includes the following
benefits:
Vehicle redelivery
If your vehicle has been recovered by
Jaguar Assistance to a Jaguar Authorised
Repairer (or Jaguar Approved Body
Repair Centre) which is located more than
80 kms from your home address, we will
arrange for the vehicle to be returned to
your home address following completion
of the repair.
1. Car hire
If following assistance by Jaguar
Assistance, your vehicle cannot be
repaired within 4 hours, you may be
eligible for a replacement vehicle
while your vehicle is being repaired. A
valid driving licence and credit card
deposit to cover any additional costs
will be required. Please note that we
cannot guarantee availability of
vehicles with accessories such as roof
racks, tow bars, etc.
COVER WHEN TRAVELLING
OUTSIDE YOUR OWN
COUNTRY
For details of the countries covered by
2. Onward travel
Following assistance by Jaguar
Assistance, if your vehicle repair
cannot be completed within 4 hours
andyourvehicleremainsimmobilised,
we will wherever possible organise
and pay for you and your passengers
to continue your journey or return
home by first class rail or scheduled
economy air travel.
Roadside assistance and recovery
If your vehicle is immobilised and the
problem cannot be resolved at the
roadside, we will organise and pay for
recovery of your vehicle to the nearest
Jaguar Authorised Repairer (or Jaguar
Approved Body Repair Centre).
8
R
Jaguar Assistance
European motorway/autoroute
restrictions
If the vehicle cannot be repaired the same
day, cover includes the following benefits:
On certain roads in some European
countries, you must use the official SOS
boxes at the side of the road in order to
arrange initial recovery. You will be
connected to the authorised assistance
service because these roads are
privatised and we are prevented from
assisting on them. You should contact
Jaguar Assistance at the earliest
opportunity so that we can arrange for the
most appropriate assistance once your
vehicle has been recovered. Costs
incurred for recovery should be claimed
back from Jaguar Assistance.
1. Car hire
Provided that your vehicle has been
recovered by Jaguar Assistance, you
may be eligible for a replacement
vehicle while your vehicle is being
repaired.
A valid driving licence and credit card
deposit to cover any additional costs
will be required. Please note that we
cannot guarantee availability of
vehicles with accessories such as roof
racks, tow bars, etc.
2. Onward travel
If the immobilisation has occurred
en-route to your planned destination,
your vehicle has been taken to a
Jaguar Authorised Repairer (or Jaguar
Approved Body Repair Centre) and
repairs cannot be completed within 4
hours, you may wish to continue your
original journey. We will organise and
pay the costs of first class rail or
scheduled economy air travel to
enable you to return home or continue
your journey.
Vehicle repatriation
If your vehicle cannot be repaired, or if the
repairs cannot be completed before your
intended return date, we will arrange and
pay for repatriation of your vehicle to the
Jaguar Authorised Repairer (or Jaguar
Approved Body Repair Centre) nearest to
your home address. The maximum
amount payable by Jaguar Assistance for
vehicle repatriation will not exceed the
market value of your vehicle.
3. Hotel accommodation
You may wish to wait for the
completion of the repairs. If overnight
accommodation is therefore a more
practical option, we will pay for hotel
accommodation for you and your
passengers (subject to agreed limits).
9
L
Jaguar Assistance
In addition:
Jaguar Assistance will provide:
TERMS AND CONDITIONS OF
COVER
Message service
Hire cars
We can pass on urgent messages to
family, business or friends if your journey
has been delayed due to the
A vehicle will be sourced through one of
the major vehicle rental companies. You
must be able to comply with their
immobilisation of your vehicle.
conditions of hire and you will be
responsible for any fuel costs. Insurance
requirements stipulate that you must be
between 25 and 65 years of age. If you are
under 25 or over 65 we will endeavour to
make alternative arrangements, but these
cannot be guaranteed.
Parts delivery
If the parts required to repair your vehicle
are not available locally, we will organise
and pay for the despatch of these parts
from elsewhere.
Additional car hire
Certain endorsements on your licence
may prejudice your eligibility to hire a
vehicle.
If your vehicle is being repatriated or has
been left outside of the country in which
you are residing pending completion of
repairs following electrical or mechanical
failure (excluding accident or theft or
incorrect fuel) you may be eligible for a
replacement vehicle.
Specialist charges
If the recovery of your vehicle requires the
use of specialist equipment as a result of,
for example, a road traffic accident,
multiple wheel theft or vandalism, any
costs incurred will be your responsibility.
These costs may be refundable under the
terms of your motor insurance policy.
Limitations to off road recovery
We reserve the right to charge you for any
costs incurred if your vehicle is disabled
by floods or snow-affected roads, is
embedded in sand or mud or is not easily
accessible.
Release fees
Should your vehicle be stolen or involved
in a road traffic accident and
subsequently recovered by the police,
you will be liable for any release fee
payable before we can remove your
vehicle. These costs may be refundable
under the terms of your motor insurance
policy.
10
R
Jaguar Assistance
Adverse weather conditions
Keys locked in vehicle/Lost keys
Please be aware that adverse weather
conditions such as high winds, snow or
floods can make some Jaguar Assistance
operations physically impossible until the
weather improves. Our immediate priority
is to ensure that you and your passengers
are taken to a place of safety and it may
be necessary to attend to your vehicle
later.
We will always endeavour to provide
assistance by the most practical method.
However, should we be unable to gain
entry to your vehicle, modern security
systems may make a forced entry
necessary. If this is the case, you will be
asked to sign a declaration stating that
you have given permission for this, and
that any costs for resultant damage will be
your responsibility. These costs may be
covered by your motor insurance policy.
Caravan/Trailer
If your vehicle is immobilised, we will tow
your caravan or trailer to a destination
near to the repairing Jaguar Authorised
Repairer (or Jaguar Approved Body
Repair Centre). Jaguar Assistance will
not, however, be held responsible for any
goods being transported.
Glass breakage
We can on your behalf contact a Jaguar
Authorised Repairer or approved Jaguar
glass supplier, who will usually be able to
supply and fit replacement glass. You will
be liable for the cost of replacement parts
and fitting charges.
Reclaiming expenses
Fuel
If you have been authorised by Jaguar
Assistance to pay for a covered benefit
and wish to recover the costs, please
retain original receipts and contact Jaguar
Assistance for details of the reclaim
procedure.
If your vehicle is immobilised due to
incorrect fuel use or running out of fuel
and the problem cannot be resolved at
the roadside, Jaguar Assistance will
recover your vehicle to the most
appropriate Jaguar Authorised Repairer.
Limited assistance
Punctured tyres
If your vehicle is immobilised as a result of
keys locked in vehicle, lost or stolen keys,
glass breakage, refilling or topping up
with incorrect fuel, running out of fuel,
inadequate maintenance or a punctured
tyre, car hire and vehicle re-delivery will
not be provided.
Punctures to tyres do not merit car hire or
vehicle re-delivery assistance. However, if
your vehicle should suffer multiple
punctures in one event, or your vehicle is
not equipped as standard with a spare
wheel and a tyre in use suffers dangerous
tyre wall damage, extra assistance may
be required. If repairs cannot be made
within 4 hours the Jaguar Assistance
operative will be required to determine
that level of extra assistance.
11
L
Jaguar Assistance
Validity outside your own country
Jaguar Assistance is available outside
your home country only for travel not
exceeding 30 days duration in a single trip
and 91 days duration in any 12 month
period. It is recommended that adequate
travel insurance is taken out in addition to
this cover.
Repatriation from outside your own
country
You will be asked to provide Jaguar
Assistance with a signed inventory of any
items left in your vehicle prior to
repatriation. Neither Jaguar Assistance
nor its agents accept any liability for the
subsequent loss of, or damage to, any
items not declared on this inventory.
12
R
Jaguar Assistance
•
Any costs resulting from your vehicle
being kept in an unroadworthy
DEFINITIONS AND
EXCLUSIONS
The following words and phrases are
used throughout this booklet, and are
defined as follows:
condition, or not being serviced in
accordance with the manufacturer’s
recommendations. If, in the opinion of
Jaguar Assistance, a recurring fault is
due to poor maintenance, we reserve
the right to limit the assistance to
recovery of your vehicle to the nearest
Jaguar Authorised Repairer.
Your vehicle is a vehicle for which Jaguar
Assistance membership has been issued.
Europe means the following countries:
Andorra, Austria, Belgium, Croatia, Czech
Republic, Denmark (excluding the Faeroe
Islands), Estonia, Finland (excluding
Aland), France (Metropolitan), Germany,
Gibraltar, Greece, Hungary, Italy, Latvia,
Liechtenstein, Lithuania, Luxembourg,
Monaco, Netherlands, Norway, Poland,
Portugal, Republic of Ireland, San Marino,
Slovakia, Slovenia, Spain (including the
Balearic Islands and Canary Islands),
Sweden, Switzerland, Turkey and the
United Kingdom.
•
•
•
Any costs resulting from you being
under the influence of intoxicating
liquor or drugs, or from solvent abuse.
Any consequential losses arising
directly or indirectly from the
immobilisation.
Damage or injury intentionally caused
by the Beneficiary or resulting from
his/her participation in a criminal act
or offence.
•
Costs incurred as a result of accident
damage which are covered under the
user’s insurance policy.
Immobilisation is electrical or
mechanical breakdown, road accident,
loss of keys or loss, damage or
destruction by fire, theft or vandalism.
This list is not exhaustive. Whilst
recognising your consumer rights, Jaguar
Cars Limited may extend the list of
exclusions if and when there is a
requirement to do so.
Exclusions
Jaguar Assistance will not pay for:
•
Any expense incurred without the
prior authorisation of Jaguar
Assistance.
•
Any expense that would have
normally been payable by you, such
as fuel, congestion charges and toll
charges.
•
•
The cost of replacement parts, unless
covered by Jaguar Warranty.
Any costs resulting from participation
in motor racing, rallies, speed or
duration testing.
13
L
The Jaguar Warranty
The Jaguar Warranty
Corrosion protection warranty
6 years, unlimited distance.
THE JAGUAR WARRANTY
BENEFITS
The Jaguar Warranty is a comprehensive
package of benefits designed to meet a
high standard of aftersales care and
support.
Emission control system warranty
5 years or 80 000 kilometres , whichever
is the sooner.
The following pages give full details of the
Warranty. Please read these carefully in
order to ensure that you obtain the full
value of the benefits available.
Applicable to the markets listed on
page 24.
Scheduled maintenance items
warranty
For quick reference, a synopsis of the
Warranty periods of cover is shown
below:
Petrol engines:
16 000 kilometres or 1 year, whichever is
the sooner.
Vehicle warranty - Europe
3 years, unlimited distance.
Refer to page 16.
X-TYPE Diesel engines:
20 000 kilometres or 1 year, whichever is
the sooner.
Europe means the following countries:
Andorra, Austria, Belgium, Croatia,
Cyprus, Czech Republic, Denmark
(excluding the Faeroe Islands), Estonia,
Finland (excluding Aland), France
(Metropolitan), Germany, Gibraltar,
Greece, Hungary, Italy, Latvia,
Liechtenstein, Lithuania, Luxembourg,
Malta, Monaco, Netherlands, Norway,
Poland, Portugal (including Madeira and
Azores), Republic of Ireland, San Marino,
Slovakia, Slovenia, Spain (including the
Balearic Islands and Canary Islands),
Sweden, Switzerland, Turkey and the
United Kingdom.
XJ and XF Diesel engines:
24 000 kilometres or 1 year, whichever is
the sooner.
General warranty information
All vehicle related warranty benefits start
on the day that the vehicle is delivered to
the first retail customer or his/her
representative. Where a vehicle is
purchased by an intermediary, the period
of cover commences when the vehicle is
handed over to that intermediary.
Note: The warranty period for dealer
demonstrator vehicles starts on the day
that the vehicle is put into service as a
demonstrator (not the day that the vehicle
is first sold retail).
Vehicle warranty - Rest of world
3 years or 100 000 kilometres, whichever
is the sooner.
The Warranty Statements made on the
following pages are additional to, and are
not intended to affect, your statutory
rights.
Refer to page 16.
Paint surface warranty
3 years, unlimited distance.
Refer to page 20.
14
R
The Jaguar Warranty
How to obtain warranty assistance
Transfer of warranty
Should your vehicle require attention
under the Warranty arrangements, you
should:
Warranty benefits will continue to apply,
regardless of any change of ownership.
Touring
•
Take your vehicle to a Jaguar
Authorised Repairer (preferably from
whom it was purchased).
Jaguar Cars Limited has a comprehensive
service network in most parts of the
world, and your local Jaguar Authorised
Repairer will be able to obtain or provide
information about the service network in
other countries.
•
Always provide your Jaguar
Authorised Repairer with full
information about the nature of any
difficulty as quickly as possible.
Should you require Warranty Assistance
when travelling in any other country, take
your vehicle to a Jaguar Authorised
Repairer and point out the procedure
shown on page 19.
•
Always present the Jaguar Authorised
Repairer with the Service Portfolio
booklet which will provide them with
the information that they need before
a repair can be undertaken.
The Jaguar Authorised Repairer will
normally undertake the required repairs
free of charge as long as the Vehicle
Identification page in your Service
Portfolio booklet is completed in full.
However, if you are required to pay you
should retain any invoices and, where
possible, displaced parts so that your
Dealer can resolve the matter on your
return home and arrange any
Should the Vehicle Identification page of
the Service Portfolio booklet be
incomplete, Warranty assistance may be
refused by the repairing dealer until the
dealer has received confirmation from
Jaguar Cars Limited that the vehicle in
question is covered by the terms of the
Jaguar Warranty.
Your Jaguar Authorised Repairer will
arrange an appointment so that you avoid
having to be without the vehicle for longer
than necessary.
reimbursement to which you are entitled.
If circumstances arise which make it
impossible for you to return your vehicle
for warranty or repair work to the original
Jaguar Dealer from whom you bought it,
you can get the work done at any other
Jaguar Authorised Repairer.
15
L
Vehicle Warranty
Vehicle Warranty
Owner’s responsibilities – vehicle
warranty
VEHICLE WARRANTY
STATEMENT
Your Owner’s Handbook and Service
Portfolio describe the proper care and use
of your vehicle. Proper maintenance and
use guard against major repair expenses
resulting from misuse, neglect or
inadequate maintenance, and may help
increase the value you receive when you
sell or trade your vehicle.
Should any part of the vehicle require
repair or replacement as a result of a
manufacturing defect, the part will be
repaired or replaced completely free of
charge by any Jaguar Authorised
Repairer, regardless of any change of
vehicle ownership during the period of
cover.
•
Make sure that all of the required
maintenance is performed and that
the materials used meet Jaguar
engineering specifications.
Note: Tyres are covered separately by the
tyre manufacturer. Your
Dealer/Authorised Repairer will, however,
assist you in any tyre claim.
Note: Failure to perform maintenance
promptly and in accordance with
Jaguar’s specified service intervals
will invalidate warranty coverage on
the parts affected.
In all warranty repairs carried out by a
Jaguar Authorised Repairer, genuine
Jaguar Approved Parts will be used, any
displaced parts will become the property
of Jaguar Cars Limited.
•
Make sure you present your vehicle to
a Jaguar Authorised Repairer for any
warranty repair as soon as practicable
after a defect is detected. This will
minimise the effect a defect has on
your vehicle and the nature of the
repair needed.
All parts fitted during warranty repairs are
covered for the balance of the original
warranty period.
Duration of the vehicle warranty
For details of Vehicle Warranty, Paint
Surface and Corrosion Protection, and
Scheduled Maintenance Items, see
page 14.
Note: Your Jaguar Authorised
Repairer has technicians who are
trained and equipped to perform the
required maintenance on your vehicle
using genuine Jaguar parts to keep
your vehicle operating to optimum
levels.
•
Make sure that receipts for completed
maintenance work are retained with
the vehicle and confirmation of
maintenance work is always recorded
in your Service Portfolio.
16
R
Vehicle Warranty
What’s not covered by the warranty?
Vehicle or Parts Warranties.
Additionally, any consequential
damage caused by the installation or
use of such parts, products or
accessories will not be covered by the
Jaguar Vehicle or Parts Warranties.
No responsibility will be accepted by
Jaguar Cars Limited where repair or
replacement is required as a direct result
of:
•
•
Normal wear and tear.
•
•
•
Use of fuel specifications or
Failure to maintain the vehicle in
accordance with Jaguar’s
maintenance schedules and service
instructions.
alternative fuels which are not
approved by Jaguar for the vehicle
(refer to the Owner’s Handbook).
Use of supplemental additives and
flushing agents for fuel or engine oil
(unless specified as part of a Jaguar
service requirement).
•
Defects caused as a result of being
used in motorsport events or for any
other purpose than normal, private or
commercial use.
The vehicle, as manufactured, does
not meet the operational specification
of a market for which it was not
specified, including any legal
requirements or penalties imposed by
Government or other authority.
•
•
Damage resulting from neglect,
flooding, accident or improper use.
Any modification to the vehicle or
parts which is not authorised by
Jaguar, including any engine
performance enhancement
modifications.
•
The effects of any vehicle
modifications undertaken to comply
with legal or local requirements of a
market for which it was not specified,
unless authorised by Jaguar.
•
Any vehicle that has had its vehicle
identification number altered or
removed, or on which the odometer
reading has been unlawfully changed.
Note: Where applicable, Jaguar
Authorised Repairers may, at the
customer’s expense, carry out
authorised modifications to meet legal
or operational requirements of a
market.
•
•
Damage caused during maintenance.
Refilling or topping-up with incorrect
fuel, e.g. petrol used instead of diesel.
•
•
The vehicle having been altered from
Jaguar Cars specifications.
Jaguar Warranties exclude liability for any
lost time, inconvenience, loss of
transportation, or any other incidental or
consequential damage you (or anyone
else) may incur as a result of a defect
covered by the warranties.
Failure to use Jaguar specified parts
or fluids during a warranty repair (or
parts of equivalent quality during a
retail repair). The failure of a
non-approved Jaguar part and/or the
failure or misuse of a product or
accessory not recommended by
Jaguar, is not covered by the Jaguar
17
L
Vehicle Warranty
Items which are subject to adjustment or
•
All light bulbs (interior and exterior).
replacement during NORMAL service or
maintenance operations are not covered
by the Warranty, unless the work is
required as a direct result of a
Except for Xenon headlamp bulbs and
facia/instrumentation illumination
which are covered for the full duration
of the Vehicle Warranty.
manufacturing defect. Please refer to the
following, Scheduled Maintenance Items.
•
Adjustments, including but not limited
to: headlamp and hinged panel
adjustments, suspension tightening,
steering geometry adjustments,
emission/fuel system checks,
lubrication and handbrake cable
adjustments.
Scheduled maintenance items
Parts that will be replaced as part of a
NORMAL service or scheduled
maintenance are warranted against
manufacturing defects.
•
Wheel alignment/balancing.
Parts that fall into this category are:
Note: Brake linings, brake discs and any
other friction related components are not
covered when replacement is due to wear
and tear, but they are covered against
manufacturing defects for the duration of
the Vehicle Warranty.
•
•
•
•
•
•
•
Lubricants
Oil filter.
Fuel filter.
Air filter.
Pollen filter (where applicable).
Drive belts.
Spark plugs (petrol engines only).
Note: The period of cover will apply up to
the First Scheduled Service Change Point
of the particular part. The period of cover
for any item may not exceed the time and
distance limitation of the vehicle warranty
that applies to the vehicle.
Parts changed during a scheduled service
will benefit from the parts warranty.
Parts that require repair, replacement or
adjustment, but are recognised as having
a limited service life, are warranted
against manufacturing defects for a
period of up to and including the first
scheduled service or 1 year.
The parts that fall into this category for all
models are:
•
•
Wiper blades.
Remote handset batteries.
18
R
Vehicle Warranty
VEHICLE WARRANTY
STATEMENT IN OTHER
COUNTRIES
To Jaguar Authorised Repairers
If this Jaguar car requires emergency
warranty repairs which affect its running
condition or safe operation, you are
requested to provide such service free of
charge. The claim for reimbursement
should be sent to Jaguar Cars Limited in
the usual way.
The Customer may be charged if the
Service Portfolio booklet is not produced
or is incomplete. Where doubt exists as to
the validity of the vehicle identified in the
Service Portfolio, the repairing dealer
should contact Jaguar Cars Limited for
clarification.
Should you find it necessary to charge the
customer, you should provide an invoice
which shows the repair operation
performed and the individual parts used.
Where possible make the displaced parts
available to the owner.
19
L
Paint/Corrosion Warranty
Paint/Corrosion Warranty
Owner’s responsibilities
Refer to the Vehicle Warranty Owner’s
PAINT SURFACE WARRANTY
STATEMENT
Should the paint surface of the vehicle
body require attention due to a defect in
material or application, any necessary
repairs will be undertaken by a Jaguar
Authorised Repairer, completely free of
charge.
What’s not covered by the warranty
These warranties do not cover paintwork
damage or corrosion perforation caused
by or arising from the following:
•
Failure to maintain paint and
bodywork by regular cleaning in
accordance with Jaguar Cars
recommendations.
Duration of the paint surface warranty
3 years, unlimited distance.
CORROSION PROTECTION
WARRANTY STATEMENT
•
Factors that are beyond the control of
Jaguar Cars such as environmental
hazards (salt, industrial fall out, storm
damage, acid rain, bird droppings)
and damage (including stone chips,
scratches and use of unsuitable
cleaning agents).
Should any part of the bodywork of the
vehicle be perforated by rust corrosion,
the panel(s) affected by the perforation
will be repaired or replaced by any Jaguar
Authorised Repairer, completely free of
charge, regardless of any change in
vehicle ownership.
•
Deterioration resulting from failure to
immediately report and have rectified
any defect or condition covered by
these warranties.
Note: The term perforation means a hole
that penetrates through the bodywork,
caused by corrosion from the inside or
underside, as a result of faulty
•
•
Accident repairs using non-Jaguar
approved materials and/or methods
of repair.
manufacture or materials.
For the purpose of this Warranty,
bodywork is defined as metal panels,
including doors, bonnet, boot lid, engine
and boot compartments, wings, sills,
scuttles, roof, floor panel, frames and
chassis members, but excluding
attachments such as bright trim,
bumpers, mouldings, hinges and road
wheels.
Alterations of the vehicle from
Jaguar’s original specification.
Note: Ensure that the body panels are
examined annually by a Jaguar Authorised
Repairer and this is recorded in your
Service Portfolio. This examination is free
of charge only when carried out at the
time of a main service.
Duration of the corrosion protection
warranty
6 years, unlimited distance.
20
R
Paint/Corrosion Warranty
JAGUAR APPROVED
REPAIRER
In the event of the vehicle requiring body
repairs due to accident damage, your
Jaguar Authorised Repairer can ensure
that the repairs are carried out using only
Jaguar approved parts, materials and
repair techniques. This will ensure that
warranty cover will continue on the
repaired body sections for the remaining
period of the Corrosion Protection
Warranty.
XJ and XK vehicles
These incorporate the latest technology in
aluminium body structure.
A specialist network of Jaguar Approved
Body Repair Centres is provided with full
technical support from the factory and
with comprehensive training for all their
body shop technicians.
The Body Repair Centres operate to a
high standard and have all the necessary
tools and equipment essential to repair
Jaguar vehicles.
21
L
Parts and Accessories Warranty
Parts and Accessories Warranty
Duration of the parts and accessories
warranty
PARTS AND ACCESSORIES
WARRANTY
The warranty commences on the date of
purchase of the part or accessory and is
applicable for a period of 12 months ,
unlimited distance, or the stated service
life of the part, whichever occurs first. All
parts fitted during warranty repairs are
covered for the balance of the original
warranty period.
In addition to the Vehicle Warranty, which
covers parts supplied as original
equipment when the vehicle was
purchased, there is a separate Jaguar
Parts and Accessories Warranty for
genuine Jaguar parts and accessories
purchased by the customer from a Jaguar
Dealer.
Note: Genuine Jaguar batteries and
exhaust systems are covered by a 3 year,
unlimited distance warranty.
All genuine Jaguar parts are covered by
this warranty and have been tested and
approved by Jaguar for use on Jaguar
and Daimler vehicles.
ACCESSORIES FITTED TO A
NEW VEHICLE
Genuine Jaguar accessories (excluding
gift items) fitted by a Jaguar Authorised
Repairer within 1 month or
1500 kilometres (whichever occurs first)
of the vehicle entering service for the first
time, will benefit from the same warranty
terms and period of cover as the Vehicle
Note: Genuine Jaguar Parts and
Accessories have been specifically
designed to help maintain Jaguar vehicles
to comply with Jaguar’s safety and
reliability standards. We therefore
recommend you to use only genuine
Jaguar Parts and Accessories for your
vehicle. Please be advised that
Non-genuine Jaguar Parts and
Accessories have neither been tested nor
approved by Jaguar, and that, in spite of
constant observation of the market,
Jaguar cannot evaluate their suitability
and safety neither isolated nor when fitted
to Jaguar products. Any consequential
damage caused by the fitting of
Non-genuine Jaguar Parts and
PARTS AND ACCESSORIES
WARRANTY STATEMENT
Should any genuine Jaguar part or
accessory require repair or replacement
as a result of a material or manufacturing
defect, the part or accessory will be
repaired or replaced completely free of
charge by any Jaguar Authorised
Repairer.
Accessories is not covered by the
warranty.
22
R
Parts and Accessories Warranty
Where the part or accessory is being
•
The failure of a non-approved Jaguar
repaired or replaced under the terms of
this warranty by a Jaguar Authorised
Repairer, no labour charge will be made
for such repair or replacement. However,
where the work is carried out by anyone
other than a Jaguar Authorised Repairer,
no contribution will be made to labour
charges.
part and/or the failure or misuse of a
product or accessory not
recommended by Jaguar, is not
covered by the Jaguar Vehicle or
Parts Warranties. Additionally, any
consequential damage caused by the
installation or use of such parts,
products or accessories will not be
covered by the Jaguar Vehicle or
Parts and Accessories Warranties.
Owner’s responsibilities
Refer to the Vehicle Warranty Owner’s
What’s not covered by the warranty
No responsibility will be accepted by
Jaguar Cars Limited where repair or
replacement is required as a direct result
of:
•
•
Normal wear and tear.
The part or accessory , or any vehicle
to which it has been fitted, having not
been maintained in accordance with
the manufacturer’s
recommendations.
•
•
•
The part or accessory having been
damaged by neglect, flooding,
accident, improper use or fitting, or
having been used for competitive
purposes.
The part or accessory having been
altered from the manufacturer’s
specifications or used for a purpose
for which it was not designed or
intended.
The part or accessory becomes
damaged due to the failure of another
part on the vehicle.
23
L
Emission Control System Warranty
Emission Control System Warranty
EMISSION CONTROL SYSTEM
WARRANTY
Where applicable – Norway, South Korea,
Switzerland, Sweden and Taiwan.
Warranty statement
Jaguar Cars Limited warrants that Jaguar
vehicles are designed, built and equipped
so as to conform at the time of sale with
all emission standards applicable at the
time of manufacture, and are free from
defects in materials and workmanship
that could cause them not to meet those
standards.
During the Emission Control System
Warranty period if the failure of any part
covered by this Emission Control System
Warranty is not the result of lack of
maintenance or of misuse of the vehicle, it
will be repaired, replaced, or adjusted
without charge.
Period of Cover
The period of cover commences on the
day the vehicle is delivered to the first
retail customer or their representative.
Where a vehicle is purchased by an
intermediary, the period of cover
commences when the vehicle is handed
over to that intermediary. In the case of
dealer demonstrators the warranty starts
on the day the vehicle is put into service
(not the day that the vehicle is first sold
retail). This Warranty is specific to the
country in which the vehicle is sold. Your
Jaguar Dealer will be able to advise you
on the items covered under this warranty.
Duration of the warranty
For details, see page 14.
24
|