Jenn Air Microwave Oven W10491278A User Manual

®
JENN-AIR MICROWAVE OVEN  
Use & Care Guide  
For questions about features, operation/performance, parts, accessories, or service, call:  
1-800-JENNAIR (1-800-536-6247) or visit our website at www.jennair.com.  
Table of Contents ..................................................2  
Model JMC3215  
W10491278A  
 
MICROWAVE OVEN SAFETY  
Your safety and the safety of others are very important.  
We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety  
messages.  
This is the safety alert symbol.  
This symbol alerts you to potential hazards that can kill or hurt you and others.  
All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”  
These words mean:  
You can be killed or seriously injured if you don't immediately  
follow instructions.  
DANGER  
You can be killed or seriously injured if you don't  
instructions.  
follow  
WARNING  
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can  
happen if the instructions are not followed.  
IMPORTANT SAFETY INSTRUCTIONS  
When using electrical appliances basic safety precautions should be followed, including the following:  
WARNING: To reduce the risk of burns, electric shock,  
fire, injury to persons, or exposure to excessive microwave  
energy:  
The microwave oven should be serviced only by qualified  
service personnel. Call an authorized service company for  
examination, repair, or adjustment.  
Read all instructions before using the microwave oven.  
Do not cover or block any openings on the microwave oven.  
Read and follow the specific “PRECAUTIONS TO AVOID  
POSSIBLE EXPOSURE TO EXCESSIVE MICROWAVE  
ENERGY” found in this section.  
Do not store this microwave oven outdoors. Do not use the  
microwave oven near water - for example, near a kitchen  
sink, in a wet basement, near a swimming pool, or similar  
locations.  
The microwave oven must be grounded. Connect only to  
properly grounded outlet. See “GROUNDING  
INSTRUCTIONS” found in the “INSTALLATION  
INSTRUCTIONS” section.  
Do not immerse cord or plug in water.  
Keep cord away from heated surfaces.  
Do not let cord hang over edge of table or counter.  
Install or locate the microwave oven only in accordance  
with the provided Installation Instructions.  
See door surface cleaning instructions in the “Microwave  
Oven Care” section.  
Some products such as whole eggs in the shell and  
sealed containers - for example, closed glass jars - are  
able to explode and should not be heated in the  
microwave oven.  
To reduce the risk of fire in the oven cavity:  
– Do not overcook food. Carefully attend the microwave  
oven when paper, plastic, or other combustible materials  
are placed inside the oven to facilitate cooking.  
Use the microwave oven only for its intended use as  
described in the manual. Do not use corrosive chemicals  
or vapors in the microwave oven. This type of oven is  
specifically designed to heat, cook, or dry food. It is not  
designed for industrial or laboratory use.  
– Remove wire twist-ties from paper or plastic bags before  
placing bags in oven.  
– If materials inside the oven ignite, keep oven door closed,  
turn oven off, and disconnect the power cord, or shut off  
power at the fuse or circuit breaker panel.  
As with any appliance, close supervision is necessary  
when used by children.  
– Do not use the cavity for storage purposes. Do not leave  
paper products, cooking utensils, or food in the cavity when  
not in use.  
Do not operate the microwave oven if it has a damaged  
cord or plug, if it is not working properly, or if it has been  
damaged or dropped.  
SAVE THESE INSTRUCTIONS  
3
 
IMPORTANT SAFETY INSTRUCTIONS  
Do not mount over a sink.  
Liquids, such as water, coffee, or tea are able to be  
overheated beyond the boiling point without appearing to  
be boiling. Visible bubbling or boiling when the container is  
removed from the microwave oven is not always present.  
THIS COULD RESULT IN VERY HOT LIQUIDS  
SUDDENLY BOILING OVER WHEN THE CONTAINER IS  
DISTURBED OR A SPOON OR OTHER UTENSIL IS  
INSERTED INTO THE LIQUID.  
Do not store anything directly on top of the microwave oven  
when the microwave oven is in operation.  
Oversized foods or oversized metal utensils should not be  
inserted in the microwave oven as they may create a fire or  
risk of electric shock.  
Do not clean with metal scouring pads. Pieces can burn off  
the pad and touch electrical parts involving a risk of electric  
shock.  
To reduce the risk of injury to persons:  
– Do not overheat the liquid.  
Do not use paper products when appliance is operated in  
– Stir the liquid both before and halfway through heating it.  
– Do not use straight-sided containers with narrow necks.  
convection, combination, grill or “PAN BROWN” mode.  
Do not store any materials, other than manufacturer's  
recommended accessories, in this microwave oven when  
not in use.  
– After heating, allow the container to stand in the  
microwave oven for a short time before removing the  
container.  
Do not cover racks or any other part of the microwave oven  
with metal foil. This will cause overheating of the microwave  
oven.  
– Use extreme care when inserting a spoon or other  
utensil into the container.  
SAVE THESE INSTRUCTIONS  
PRECAUTIONS TO AVOID POSSIBLE EXPOSURE TO  
EXCESSIVE MICROWAVE ENERGY  
(a) Do not attempt to operate this oven with the door open  
since open-door operation can result in harmful exposure  
to microwave energy. It is important not to defeat or  
tamper with the safety interlocks.  
(c) Do not operate the oven if it is damaged. It is particularly  
important that the oven door close properly and that there  
is no damage to the:  
(1) Door (bent),  
(b) Do not place any object between the oven front face and  
the door or allow soil or cleaner residue to accumulate on  
sealing surfaces.  
(2) Hinges and latches (broken or loosened),  
(3) Door seals and sealing surfaces.  
(d) The oven should not be adjusted or repaired by anyone  
except properly qualified service personnel.  
This device complies with Part 18 of the FCC Rules.  
State of California Proposition 65 Warnings:  
WARNING: This product contains one or more chemicals known to the State of California to cause cancer.  
WARNING: This product contains one or more chemicals known to the State of California to cause birth defects or other  
reproductive harm.  
4
 
INSTALLATION INSTRUCTIONS  
Unpacking  
Electrical Requirements  
1. Empty the microwave oven of any packing materials.  
2. Clean the inside with a soft, damp cloth.  
3. Check for damage, such as:  
WARNING  
a door that is not lined up correctly  
damage around the door, or  
dents on the interior or exterior of the microwave oven.  
If there is any damage, do not operate the microwave oven  
until a designated service technician has checked it and made  
any needed repairs.  
Electrical Shock Hazard  
Plug into a grounded 3 prong outlet.  
Do not remove ground prong.  
Do not use an adapter.  
NOTE: To avoid damage to the microwave oven, do not remove  
microwave inlet cover. See “Parts and Features.”  
Location Requirements  
Do not use an extension cord.  
Failure to follow these instructions can result in death,  
fire, or electrical shock.  
WARNING  
Excessive Weight Hazard  
Observe all governing codes and ordinances.  
Required:  
Use two or more people to move and install  
microwave oven.  
A 120 volt, 60 Hz, AC only, 15- or 20-amp electrical supply  
with a fuse or circuit breaker.  
Failure to do so can result in back or other injury.  
Recommended:  
IMPORTANT: The control side of the microwave oven is the  
heavy side. Handle the microwave oven gently. The weight of the  
microwave oven is over 35 lbs (15.9 kg).  
A time-delay fuse or time-delay circuit breaker.  
A separate circuit serving only this microwave oven.  
Place the microwave oven on a cart, counter, table or shelf  
that is strong enough to hold the microwave oven and the  
food and utensils you place inside it.  
GROUNDING INSTRUCTIONS  
The microwave oven should be at a temperature above 50°F  
(10°C) for proper operation.  
For all cord connected appliances:  
The microwave oven must be grounded. In the event of  
an electrical short circuit, grounding reduces the risk of  
electric shock by providing an escape wire for the electric  
current. The microwave oven is equipped with a cord  
having a grounding wire with a grounding plug. The plug  
must be plugged into an outlet that is properly installed  
and grounded.  
NOTE: Some models can be built into a wall or cabinet by using  
one of the trim kits listed in the “Assistance or Service” section.  
Do not block the exhaust vents or air intake openings. Allow  
a few inches of space at the back and side of the microwave  
oven where the exhaust vents are located. Blocking the  
exhaust vents could cause damage to the microwave oven, as  
well as poor cooking results.  
WARNING: Improper use of the grounding plug can  
result in a risk of electric shock. Consult a qualified  
electrician or serviceman if the grounding instructions are  
not completely understood, or if doubt exists as to whether  
the microwave oven is properly grounded.  
Make sure the microwave oven legs are in place to ensure  
proper airflow. If vents are blocked, a sensitive thermal device  
may automatically turn the microwave oven off. The  
microwave oven should work properly once it has cooled.  
Do not use an extension cord. If the power supply cord is  
too short, have a qualified electrician or serviceman install  
an outlet near the microwave oven. A short power supply  
cord is provided to reduce the risks resulting from becoming  
entangled in or tripping over a longer cord.  
SAVETHESE INSTRUCTIONS  
5
 
PARTS AND FEATURES  
This manual may cover several different models. The model you  
have purchased may have some or all of the features shown here.  
The appearance of your particular model may differ slightly from  
the illustrations in this manual.  
Grill Element  
The microwave oven uses a calrod thermal element for grilling.  
The microwave oven cavity and door will become hot. The use of  
oven mitts is recommended.  
A
B
C
D
E
F
Convection Element and Fan  
The microwave oven’s convection system is composed of a  
convection element, which heats in conjunction with the  
convection fan for true convection cooking. The convection  
system is embedded in the wall of the microwave oven cavity,  
behind the screen. See “Parts and Features.” The microwave  
oven cavity and door will become hot. The use of oven mitts is  
recommended.  
G
Grill and Convection Racks  
L
K
J
I
H
A. Door lock system  
B. Window  
H. Door open push button  
I. Microwave inlet cover  
C. Cooking guide label  
J. Removable turntable support  
K. Glass turntable  
L. Model and serial number plate  
Parts and Features Not Shown:  
Grill element (on cavity ceiling)  
D. Convection element and fan  
E. Microwave oven light  
F. Display  
The tall grill rack is designed for grilling in the microwave oven.  
See “Grill” section. Place the grill rack securely on a pan, the pan  
on the turntable, and position food on grill rack. See “Assistance  
or Service” to order replacement parts. See “General Cleaning”  
for cleaning instructions.  
G. Control panel  
The short convection rack is designed to be used with the  
convection element and fan for true convection cooking. See  
“Convection Bake” and “Convection Roast” sections. Place the  
convection rack on the turntable, and position dish with food on  
the rack. If food is placed directly on the rack, a pan may be  
placed under the rack to catch drippings. See “Assistance or  
Service” to order replacement parts. See “General Cleaning” for  
cleaning instructions.  
Turntable  
A
Accessory Configurations  
Grilling  
Roasting  
B
C
D
A. Turntable  
B. Hub  
C. Support  
D. Shaft  
A
B
C
A
B
D
Baking  
The turntable can rotate in either direction to help cook food more  
evenly. For best cooking results, do not operate the microwave  
oven without having the turntable in place. See “Assistance or  
Service” to reorder any of the parts.  
To Install:  
1. Place the support on the microwave oven cavity bottom.  
2. Place the turntable on the support.  
A
D
E
Fit the raised, curved wedges in the center of the turntable  
bottom between the three spokes of the hub. The rollers on  
the support should fit inside the turntable bottom ridge.  
A. Turntable  
B. Pan (not provided)  
C. Grill rack  
D. Convection rack  
E. Cookie sheet  
(not provided)  
6
 
MICROWAVE OVEN CONTROL  
Start  
The START control begins any function. If non-sensor cooking is  
interrupted by opening the door, touching START will resume the  
cycle.  
NOTE: To avoid unintentional operation of the microwave oven,  
a cooking function cannot be started if the microwave oven door  
has been closed for about 5 minutes. The word “door” will appear  
in the display until the door is opened and closed.  
Add 30 Seconds  
The (START) ADD 30 SEC control automatically starts the  
microwave oven at 100% power for 30 seconds, and adds  
30 seconds of cook time with each additional touch of the control.  
Time may be added to any manual cooking cycle in 30-second  
increments, at the current power level, by touching (START) ADD  
30 SEC during cooking.  
NOTE: To avoid unintentional operation of the microwave oven,  
a cooking function cannot be started if the microwave oven door  
has been closed for about 5 minutes. The word “door” will appear  
in the display until the door is opened and closed.  
Stop Cancel  
The STOP CANCEL control clears any incorrect command, and  
cancels any program during cooking. It will not erase the time of  
day.  
The microwave oven will also turn off when the door is opened.  
Close the door and touch START to resume the cycle.  
The STOP CANCEL control is also used to lock and unlock the  
control panel. See “Control Lock.”  
Tones  
Tones are audible signals that may be turned off.  
To Turn Off/On End-of-Cycle, End-of-Timer and Reminder  
Tones: With the microwave oven door open, touch and hold  
number pad 3 for about 3 seconds, until a tone sounds.  
To Turn Off/On All Tones: With the microwave oven door open,  
touch and hold number pad 2 for about 3 seconds.  
These tones indicate the following:  
One tone  
Valid entry  
Control lock activated or deactivated  
End of stage in multistage cooking  
Two tones  
End of convection bake preheat  
Three tones  
Display  
End of Timer countdown  
When power is first supplied to the microwave oven, “0:00” will  
appear in the display. If the “0:00” appears in the display at any  
other time, a power failure has occurred. Reset the clock if  
needed. See “Clock.”  
Five tones  
End of cooking cycle  
Reminder, repeat each minute after the end-of-cycle and end-  
of-Timer tones  
When the microwave oven is in use, the display will show cook  
time remaining. When the microwave oven is not in use, the  
display will show the time of day (if the clock is set) or Timer  
countdown (if the Timer is set).  
7
 
Clock  
Language  
This is a standard 12-hour clock (1:00-12:59). The Clock cannot  
be erased. If the Clock is not set, “0:00” will remain in the display  
when the microwave oven is not in use.  
The default display language is English, but may be set to French.  
Two display messages are affected: “End” (English) or “Fin”  
(French), and “door” (English) or “PrtE” (“porte” - French).  
To Set Language to French: With the microwave oven door  
open, touch and hold number pad 1 for about 3 seconds, until a  
tone sounds. Repeat to change back to English. The language  
remains set after a power failure.  
To Set:  
The microwave oven and Timer must be off.  
1. Touch CLOCK.  
2. Touch number pads to enter correct time of day.  
3. Touch CLOCK.  
Weight Entry Mode  
The default weight entry mode for Defrost is imperial (pounds), but  
may be set to metric (grams). This setting does not affect any  
other program besides Defrost. See “Defrost” section.  
Timer  
The Timer can be set in minutes and seconds, up to 99 minutes  
99 seconds, and counts down the set time.  
To Set Weight Entry to Metric: With the microwave oven door  
open, touch and hold number pad 0 for about 3 seconds, until a  
tone sounds. Repeat to change back to imperial. The mode  
remains set after a power failure.  
NOTE: The Timer does not start or stop the microwave oven.  
Cook functions may be used while the Timer is counting down.  
When the cook function is active in the display, touch TIMER to  
see the Timer count down for about 5 seconds.  
Control Lock  
The Control Lock disables the control panel pads to avoid  
unintended use of the microwave oven.  
To Set:  
1. Touch TIMER.  
2. Touch number pads to enter desired time.  
3. Touch START.  
To Lock/Unlock Control: The microwave oven must be off.  
Touch and hold STOP CANCEL for about 3 seconds, until the  
tone sounds and the control lock icon appears in the display.  
Repeat to unlock.  
If any control pad is touched while the control is locked, there will  
be no response from the control.  
When the set time ends, “End” will appear in the display and  
the end-of-Timer tones will sound.  
4. Touch STOP CANCEL while the Timer is active in the display  
to cancel the Timer.  
MICROWAVE OVEN USE  
A magnetron in the microwave oven produces microwaves which  
reflect off the metal floor, walls and ceiling and pass through the  
turntable and appropriate cookware to the food. Microwaves are  
attracted to and absorbed by fat, sugar and water molecules in  
the food, causing them to move, producing friction and heat  
which cooks the food.  
Food Characteristics  
When microwave cooking, the amount, size and shape, starting  
temperature, composition and density of the food affect cooking  
results.  
To avoid damage to the microwave oven, do not lean on or  
allow children to swing on the microwave oven door.  
Amount of Food  
The more food heated at once, the longer the cook time needed.  
Check for doneness and add small increments of time if  
necessary.  
To avoid damage to the microwave oven, do not operate  
microwave oven when it is empty.  
Baby bottles and baby food jars should not be heated in  
microwave oven.  
Size and Shape  
Smaller pieces of food will cook more quickly than larger pieces,  
and uniformly shaped foods cook more evenly than irregularly  
shaped food.  
Clothes, flowers, fruit, herbs, wood, gourds, paper, including  
brown paper bags and newspaper, should not be dried in  
microwave oven.  
Paraffin wax will not melt in the microwave oven because it  
does not absorb microwaves.  
Starting Temperature  
Room temperature foods will heat faster than refrigerated foods,  
Use oven mitts or pot holders when removing containers from  
microwave oven.  
and refrigerated foods will heat faster than frozen foods.  
Composition and Density  
Do not overcook potatoes. At the end of the recommended  
cook time, potatoes should be slightly firm. Let potatoes  
stand for 5 minutes. They will finish cooking while standing.  
Foods high in fat and sugar will reach a higher temperature, and  
will heat faster than other foods. Heavy, dense foods, such as  
meat and potatoes, require a longer cook time than the same size  
of a light, porous food, such as cake.  
Do not cook or reheat whole eggs inside the shell. Steam  
buildup in whole eggs may cause them to burst, requiring  
significant cleanup of microwave oven cavity. Cover poached  
eggs and allow a standing time.  
8
 
MATERIAL  
RECOMMENDATIONS  
Cooking Guidelines  
Plastic: Wraps,  
Bags, Covers,  
Dinnerware,  
Containers  
Use those approved by the manufacturer  
for microwave oven use.  
Covering  
Covering food helps retain moisture, shorten cook time and  
reduce spattering. Use the lid supplied with cookware. If a lid is  
not available, wax paper, paper towels or plastic wrap approved  
for microwave ovens may be used. Plastic wrap should be turned  
back at one corner to provide an opening to vent steam.  
Condensation on the door and cavity surfaces is normal during  
heavy cooking.  
Pottery and Clay  
Follow manufacturer’s recommendations.  
Silicone Bakeware Follow manufacturer’s recommendations.  
Straw, Wicker,  
Wooden  
Containers  
Do not use in microwave oven.  
Acceptable for use.  
Stirring and Turning  
Stirring and turning redistribute heat evenly to avoid overcooking  
the outer edges of food. Stir from outside to center. If possible,  
turn food over from bottom to top.  
Wax Paper  
To Test Cookware or Dinnerware for Microwave Use:  
1. Place cookware or dinnerware in microwave oven with  
Arranging  
1 cup (250 mL) of water beside it.  
If heating irregularly shaped or different sized foods, arrange the  
thinner parts and smaller sized items toward the center. If cooking  
several items of the same size and shape, place them in a ring  
pattern, leaving the center of the ring empty.  
2. Cook at 100% cooking power for 1 minute.  
Do not use cookware or dinnerware if it becomes hot and the  
water stays cool.  
Piercing  
Aluminum Foil and Metal  
Before heating, use a fork or small knife to pierce or prick foods  
that have a skin or membrane, such as potatoes, egg yolks,  
chicken livers, hot dogs, and sausage. Prick in several places to  
allow steam to vent.  
Always use oven mitts or pot holders when removing dishes from  
the microwave oven.  
Aluminum foil and some metal can be used in the microwave  
oven. If not used properly, arcing (a blue flash of light) can occur  
and cause damage to the microwave oven.  
Shielding  
Use small, flat pieces of aluminum foil to shield the thin pieces of  
irregularly shaped foods, bones and foods such as chicken wings,  
leg tips and fish tail. See “Aluminum Foil and Metal” first.  
OK for Use  
Racks and bakeware supplied with the microwave oven (on some  
models), aluminum foil for shielding, and approved meat  
thermometers may be used with the following guidelines:  
Standing Time  
Food will continue to cook by the natural conduction of heat even  
after the microwave cooking cycle ends. The length of standing  
time depends on the volume and density of the food.  
To avoid damage to the microwave oven, do not allow  
aluminum foil or metal to touch the inside cavity walls,  
ceiling or floor.  
Always use the turntable.  
Cookware and Dinnerware  
To avoid damage to the microwave oven, do not allow contact  
with another metal object during microwave cooking.  
Cookware and dinnerware must fit on the turntable. Always use  
oven mitts or pot holders when handling because any dish may  
become hot from heat transferred from the food. Do not use  
cookware and dinnerware with gold or silver trim. Use the  
following chart as a guide, then test before using.  
Do Not Use  
Metal cookware and bakeware, gold, silver, pewter, non-approved  
meat thermometers, skewers, twist ties, foil liners such as  
sandwich wrappers, staples and objects with gold or silver trim or  
a metallic glaze should not be used in the microwave oven.  
MATERIAL  
RECOMMENDATIONS  
Aluminum Foil,  
Metal  
See “Aluminum Foil and Metal” section.  
Browning Dish  
Bottom must be at least 3/16" (5 mm)  
above the turntable. Follow manufacturer’s  
recommendations.  
For Use with Grill Element  
Use the provided tall grill rack with an ovenproof pan to catch the  
drippings.  
Ceramic Glass,  
Glass  
Acceptable for use.  
For Use with Convection System  
China,  
Earthenware  
Follow manufacturer’s recommendations.  
Use the provided short convection rack and an ovenproof baking  
dish for convection baking.  
Use the provided short convection rack and a microwave-safe,  
ovenproof baking dish for convection roasting.  
Melamine  
Follow manufacturer’s recommendations.  
Paper: Towels,  
Dinnerware,  
Napkins  
Use nonrecycled and those approved by  
the manufacturer for microwave oven use.  
9
 
Microwave Cooking Power  
Cooking in Stages  
Many recipes for microwave cooking specify which cooking  
power to use by percent or name. For example, PL7=70%=  
Medium-High.  
The microwave oven can be set to cook at different cooking  
powers for various lengths of time, up to 2 stages, which may  
include a defrosting stage. See “Defrost” to set defrosting stage.  
To see the exact power level during a cooking cycle, touch  
POWER LEVEL. The display will briefly show the current power  
level, then will return to the cooking countdown.  
Use the following chart as a general guide for the suggested  
cooking power of specific foods.  
NOTE: If a defrosting stage is programmed, it will cycle first.  
To Cook in Stages:  
1. Place food on the turntable, and close the door.  
2. Touch COOK TIME.  
“00:00” will appear in the display. Enter the length of time to  
cook during the first stage.  
PERCENT/NAME USE  
100%, High, PL10 Quick heating convenience foods and  
3. Touch POWER LEVEL, then enter the desired cooking power  
(default setting)  
90%, PL9  
foods with high water content, such as  
soups, beverages and most vegetables.  
for the first stage. See “Microwave Cooking Power.”  
4. Repeat steps 2 and 3 for the second stage.  
5. Touch START.  
Cooking small, tender pieces of meat,  
ground meat, poultry pieces and fish fillets.  
One tone will sound between stages.  
Heating cream soups.  
When the cycle ends, “End” will appear in the display, and the  
end-of-cycle tones will sound.  
80%, PL8  
Heating rice, pasta or stirrable casseroles.  
Cooking and heating foods that need a  
cook power lower than high. For example,  
whole fish and meat loaf.  
6. Touch STOP CANCEL or open the door to clear the display.  
Cook time may be added in 30-second increments during the  
cycling stage by touching (START) ADD 30 SEC control.  
70%, Medium-  
High, PL7  
Reheating a single serving of food.  
Sensor Cooking  
60%, PL6  
Cooking sensitive foods such as cheese  
and egg dishes, pudding and custards.  
A sensor in the microwave oven detects humidity released from  
the food as it heats, and adjusts the cook time accordingly.  
Cooking non-stirrable casseroles, such as  
lasagna.  
Many sensor cycles require the covering of foods. Microwave-  
safe containers or steamers with loose-fitting lids are  
recommended. The loose-fitting lid allows enough steam to  
escape to be detected by the sensor. When covering foods with  
plastic wrap, be sure to leave a large enough vent opening to  
allow the steam to escape.  
50%, Medium,  
PL5  
Cooking ham, whole poultry and pot  
roasts.  
Simmering stews.  
“SC” (sensor cook) will appear in the display during sensor  
cooking.  
NOTES:  
40%, PL4  
Melting chocolate.  
Heating bread, rolls and pastries.  
The microwave oven should be plugged in for at least  
3 minutes.  
30%, Medium-  
Defrosting bread, fish, meats, poultry and  
Low, Defrost, PL3 precooked foods.  
The microwave oven cavity and the exterior of the cooking  
container should be dry.  
20%, PL2  
Softening butter, cheese, and ice cream.  
10%, Low, PL1  
Taking chill out of fruit.  
The room temperature should not exceed 95°F (35°C).  
If the door is opened while the sensor is detecting moisture  
(while “SC” appears in the display), sensing will stop and the  
program will be canceled.  
Manual Cooking  
NOTE: To cook at 100% power, begin by touching number pads  
to enter cook time, then touch START.  
To Use:  
1. Place food on the turntable and close the door.  
2. Touch COOK TIME.  
“00:00” will appear in the display. Enter the length of time to  
cook.  
If cooking with 100% power, skip Step 3.  
3. Touch POWER LEVEL.  
The default power level PL10 will appear in the display. Enter  
the desired power level. See “Microwave Cooking Power.”  
4. Touch START.  
When the cycle ends, “End” will appear in the display, and the  
end-of-cycle tones will sound.  
5. Touch STOP CANCEL or open the door to clear the display.  
10  
 
Menu (sensor and non-sensor)  
The following menu items are preprogrammed for quick and easy cooking/reheating.  
For added convenience, the available/recommended amounts shown in the following chart are included on the Cooking Guide label  
(see “Parts and Features” for its location).  
MENU ITEM  
SERVING SIZE  
INSTRUCTIONS  
POPCORN  
(non-sensor)  
3.3 oz (94 g)  
3.0 oz (85 g)  
1.75 oz (50 g)  
To avoid damage to the microwave oven, do not use regular paper bags or  
glassware.  
Pop only one package of popcorn at a time.  
Follow manufacturer’s instructions when using a microwave popcorn popper.  
For best cooking results, do not try to pop unpopped kernels.  
Use fresh bags of popcorn for optimal results.  
Cooking results may vary by brand and fat content. For bag sizes not listed in this  
section, follow directions on the package.  
NOTE: During Popcorn function, as with all microwave cooking functions, the  
microwave oven should be attended at all times. Listen for popping to slow to 1 pop  
every 1 or 2 seconds, then stop the cycle.  
PIZZA REHEAT  
(non-sensor)  
1 to 3 slices, 3 oz (85 g) Place pizza slices on a paper towel-lined microwave-safe plate in the center of the  
each, refrigerated  
turntable.  
BEVERAGE (non- 1 or 2 cups, 8 oz  
Do not cover. The diameter of the cup’s opening will affect how the liquid heats.  
Beverages in cups with smaller openings may heat faster.  
sensor, reheat)  
(250 mL) each  
SOUP (non-  
sensor)  
1 to 4 cups  
(250 mL to 1 L)  
Place in microwave-safe container. Cover with plastic wrap, and vent. Stir and let stand  
2-3 minutes after heating.  
POTATO (non-  
sensor)  
1 to 4 potatoes, 10 oz  
(283 g) each  
Pierce each one several times with a fork. Place on paper towel, around turntable  
edges, at least 1" (2.5 cm) apart. Place a single potato to the side of the turntable. Let  
stand 5 minutes after cooking.  
DINNER PLATE  
(sensor, reheat)  
10-16 oz (283-454 g),  
refrigerated  
Place food on microwave-safe plate. Cover with plastic wrap, and vent*. Let stand  
2-3 minutes after heating.  
FRESH  
VEGETABLE  
(sensor)  
1 to 4 cups  
(250 mL to 1 L)  
Place in microwave-safe container, and add 2-4 tbs (30-60 mL) water. Cover with  
plastic wrap, and vent*. Stir and let stand 2-3 minutes after cooking.  
FROZEN  
VEGETABLE  
(sensor)  
1 to 4 cups  
(250 mL to 1 L)  
Place in microwave-safe container, and add 2-4 tbs (30-60 mL) water. Cover with  
plastic wrap, and vent*. Stir and let stand 2-3 minutes after cooking.  
*When covering foods, make sure the vent opening is large enough for the moisture to escape. This will allow the sensor to accurately  
determine cooking time.  
To Use Non-sensor Menu (Popcorn, Pizza Reheat,  
Beverage, Soup, Potato):  
1. Place food on the turntable, and close the door.  
To Use Sensor Menu (Dinner Plate, Fresh Vegetable,  
Frozen Vegetable):  
1. Place food on the turntable, and close the door.  
2. Touch desired menu control.  
2. Touch the desired menu control.  
The first programmed amount will appear in the display. Touch  
control pad repeatedly or touch number pads to change  
quantity. See chart.  
“SC” (sensor cook) will appear in the display.  
3. Touch START.  
The microwave oven will start, and sensor cooking will begin.  
“SC” will remain in the display until the sensor has determined  
the remaining cook time.  
3. Touch START.  
When the cycle ends, “End” will appear in the display, and the  
end-of-cycle tones will sound.  
When the cycle ends, “End” will appear in the display, and the  
end-of-cycle tones will sound.  
4. Touch STOP CANCEL or open the door to clear the display.  
4. Touch STOP CANCEL or open the door to clear the display.  
11  
 
Do not use light plastic containers, plastic wrap or paper  
products. All ovenproof cookware or metal utensils can be  
used with the Convect Bake function. (Round pizza pans are  
excellent cooking utensils for many convection-only items.)  
Metal utensils cannot be used with the Convect Roast  
function.  
Grill  
The Grill function uses a calrod thermal element that heats quickly  
to grill a variety of foods.  
Use the grill rack to place food closer to the grill element for  
faster grilling.  
No special techniques are needed to adapt standard oven  
recipes to convection cooking, although some temperatures  
might need to be reduced, and some cooking times might  
need to be shortened.  
Oven cavity and door will become very hot during grill element  
use. The use of oven mitts is recommended.  
Use an ovenproof pan to catch drippings.  
The grill rack and pan will become very hot. Use oven mitts to  
grasp pan for removal. To avoid damage, do not place hot pan  
directly on heat-sensitive surfaces.  
Convection Temperature Indicator  
The 10 bars in the bottom of the display represent the microwave  
oven’s current and approaching temperature. Each bar  
corresponds to the temperature represented on each of the  
number pads, 1 through 0 (10).  
The turntable must be in place when using the grill rack.  
For best results, apply light amount of cooking oil to grill rack.  
The bar corresponding to the desired set temperature will flash.  
As the microwave oven heats, each bar will light as its  
corresponding temperature is reached. When the desired  
temperature is reached, the flashing bar will become solid. If the  
temperature of the microwave oven drops below the set  
temperature, the bar will flash until the microwave oven heats to  
the set temperature again.  
Examples of Grill Times  
Toast  
5-5¹⁄₂ min  
Sirloin steak, 1 lb (454 g), 3/4" (1.9 cm)  
thick, medium doneness  
Side 1: 15 min  
Side 2: 10 min  
For example, if the desired temperature is set at 375º (number pad  
8), the eighth bar will flash. When the microwave oven reaches  
100º, the first bar will light. When the microwave oven reaches  
170º, the second bar will light, and so on, until the desired  
temperature is reached, and the eighth bar stops flashing and  
becomes solid.  
To Use:  
1. Place grill rack securely on pan, and place both on the  
turntable. Then position food on rack, and close the door.  
2. Touch GRILL.  
“00:00” will appear in the display. Enter the length of time to  
grill in minutes and seconds.  
Convect Roast  
3. Touch START.  
The Convect Roast function shortens the cooking time for foods  
that normally require long periods of time to cook. It alternates  
between convection heat and microwave energy. Combination  
cooking also leaves meats juicy on the inside, and crispy on the  
outside.  
Grill time will count down in the display.  
About halfway through the cycle, a tone will sound. This is a  
reminder to turn the food, if desired.  
When the cycle ends, “End” will appear in the display, and the  
end-of-cycle tones will sound.  
The microwave oven cavity and door will become hot during  
the Convect Roast cycle. The use of oven mitts is  
recommended.  
4. Touch STOP CANCEL or open the door to clear the display.  
To avoid damage to the microwave oven, do not use metal  
cookware or utensils during the Convect Roast cycle. Use  
only ovenproof, microwave-safe cookware.  
Convection  
The convection system circulates hot air through the microwave  
oven cavity with a fan. The constantly moving air surrounds the  
food to heat the outer portion quickly.  
Convect Bake uses the convection system only.  
Convect Roast uses the convection system in conjunction with  
microwaves to cook more quickly.  
Meats may be roasted directly on the convection rack. Use an  
ovenproof, microwave-safe pan to catch the drippings.  
Less tender cuts of beef can be roasted and tenderized using  
oven cooking bags.  
Check for doneness after cooking time has ended. If not  
completely done, let stand in microwave oven for a few  
minutes to complete cooking.  
The microwave oven cavity and door will become hot during  
the convection cycle. The use of oven mitts is recommended.  
Use the provided convection (short) rack.  
Examples of Convect Roast Times  
Do not cover turntable or convection rack with aluminum foil,  
as it interferes with the circulation of hot air.  
Pork roast, 2 lbs (907 g)  
350ºF for 50 min  
(about 22-23 min/lb)  
Whole chicken, 4 lbs (1.8 kg)  
(giblet removed)  
350ºF for 1 hr, 10 min  
(about 18-20 min/lb)  
Bone-in chicken pieces, 2 lbs (907 g) 325ºF for 40 min  
12  
 
To Use:  
To Use Without Preheat:  
NOTE: The end-of-preheat tones will sound when the microwave  
oven has reached the desired temperature, but no action is  
required.  
NOTE: The default temperature is 325ºF (163ºC), and the default  
roast time is one hour.  
1. Arrange food on convection rack, place rack with food in a  
pan, then place the pan with the rack and food on the  
turntable and close the door.  
1. Place pan of food on the convection rack, then place the rack  
with the pan on the turntable and close the door.  
or  
2. Touch CONVECT BAKE.  
Place food in a pan, place the pan on the convection rack,  
then place the rack with the pan and food on the turntable and  
close the door.  
“350” will blink in the display. Touch the number pad that  
corresponds to the desired temperature, if other than 350º  
(177ºC).  
2. Touch CONVECT ROAST.  
If baking for the default length of time of 1 hour, skip Step 3.  
“325” will blink in the display. Touch the number pad that  
corresponds to the desired temperature, if other than 325º  
(163ºC). Available temperatures are 170ºF (77ºC) through  
375ºF (191ºC).  
3. Touch COOK TIME.  
“H0:00” will appear in the display. Enter length of time to bake  
in hours and minutes.  
4. Touch START.  
If roasting for the default length of time of 1 hour, skip Step 3.  
Convect Bake time will count down in the display.  
3. Touch COOK TIME.  
The end-of-preheat tones will sound during the countdown  
“H0:00” will appear in the display. Enter length of time to roast  
in hours and minutes.  
When the cycle ends, “End” will appear in the display, and the  
end-of-cycle tones will sound.  
4. Touch START.  
5. Touch STOP CANCEL or open the door to clear the display.  
Convect Roast time will count down in the display.  
When the cycle ends, “End” will appear in the display, and the  
end-of-cycle tones will sound.  
To Use With Preheat:  
1. Place the convection rack on the turntable and close the door.  
5. Touch STOP CANCEL or open the door to clear the display.  
2. Touch CONVECT BAKE.  
“350” will blink in the display. Touch the number pad that  
corresponds to the desired temperature, if other than 350º  
(177ºC).  
Convect Bake  
The Convect Bake function is ideal for baking items such as  
soufflés, breads, cookies, angel food cakes, pizza and casseroles.  
3. Touch START.  
The microwave oven cavity and door will become hot during  
the Convect Bake cycle. The use of oven mitts is  
recommended.  
“H1:00” will appear in the display, and start counting down.  
When preheat temperature is reached, 2 tones will sound.  
4. Place the pan of food on the convection rack, and close the  
Use ovenproof bakeware. Metal bakeware may used during  
the Convect Bake cycle.  
door.  
If Convect Bake time remaining in the display is correct, skip  
Step 5.  
This microwave oven may be preheated in the same way that  
a standard oven is preheated. (Most recipes for baked goods  
call for preheating.)  
5. Touch COOK TIME.  
“H0:00” will appear in the display. Enter length of time to bake  
in hours and minutes.  
The default temperature is 350ºF (177ºC), and the default bake  
time is one hour.  
6. Touch START.  
Examples of Convect Bake Times  
Convect Bake time will count down in the display.  
Cookies  
Bread  
350ºF for 10-13 min  
When the cycle ends, “End” will appear in the display, and the  
end-of-cycle tones will sound.  
350ºF for 25-30 min  
7. Touch STOP CANCEL or open the door to clear the display.  
Frozen pizza, thin crust  
Frozen pizza, thick crust  
400ºF for 18-20 min  
400ºF for 25 min  
13  
 
Defrost  
Unwrap foods and remove lids (for example, from fruit juice  
containers) before defrosting.  
To Use Defrost:  
1. Place food, uncovered, on the turntable and close the door.  
Shallow packages will defrost more quickly than deep blocks.  
2. Touch DEFROST.  
Enter the weight in pounds.  
Separate food pieces as soon as possible during or at the end  
of the cycle for more even defrosting.  
Weight can be set from 0.3 lb to 6.3 lbs (136 g to 2.86 kg).  
Use small pieces of aluminum foil to shield parts of food such  
as chicken wings, leg tips and fish tails. See “Aluminum Foil  
and Metal” first.  
NOTE: Enter weight in grams if weight entry mode is set to  
metric. See “Weight Entry Mode” section.  
3. Touch START.  
The Defrost feature has preset times and cook powers for  
defrosting meat, poultry and fish by weight. It should not be used  
for food that has been left outside the freezer for more than  
20 minutes, or for frozen ready-made food. Use the following  
chart as a guide.  
The display will count down the defrost time.  
The cycle may be interrupted briefly to turn food, if necessary,  
by opening the door. Close the door and touch START to  
resume the cycle.  
When the cycle ends, “End” will appear in the display, and the  
end-of-cycle tones will sound.  
FOODS  
INSTRUCTIONS  
Meat  
The narrow or fatty areas of  
irregular shaped cuts should be  
shielded with foil before defrosting.  
Do not defrost less than 1/4 lb  
(113 g) or two 4 oz (113 g) patties.  
4. Touch STOP CANCEL or open the door to clear the display.  
Beef (ground, steaks,  
roast, stew)  
Lamb (stew and chops)  
Pork (chops, ribs, roasts,  
sausage)  
To Defrost Manually: Follow direction in “Manual Cooking”  
section, and use 30% cooking power. See “Microwave Cooking  
Power” chart.  
Place all meats in microwave-safe  
baking dish. Do not cover.  
Poultry  
Chicken (whole and  
cut up)  
Place in microwave-safe baking  
dish, chicken breast side up. Do  
not cover.  
Cornish hens  
Turkey breast  
Fish  
Fillets  
Place in microwave-safe baking  
dish. Do not cover.  
Steaks  
Whole shellfish  
14  
 
MICROWAVE OVEN CARE  
General Cleaning  
IMPORTANT: Before cleaning, make sure all controls are off and the microwave oven is cool. Always follow label instructions on  
cleaning products.  
Soap, water and a soft cloth or sponge are suggested unless otherwise noted.  
Stainless Steel (on some models)  
MICROWAVE OVEN CAVITY  
To avoid damage to microwave oven door and exterior, do not use  
soap-filled scouring pads, abrasive cleaners, steel-wool pads,  
gritty washcloths or some paper towels. Rub in direction of grain.  
To avoid damage to the microwave oven cavity, do not use soap-  
filled scouring pads, abrasive cleaners, steel-wool pads, gritty  
washcloths or some recycled paper towels.  
To avoid damage to stainless steel models, rub in direction of  
grain.  
The area where the microwave oven door and frame touch when  
closed should be kept clean.  
Average soil  
Stainless steel cleaner (not included):  
See “Assistance or Service” section to order.  
Liquid detergent or all-purpose cleaner:  
Rinse with clean water and dry with soft, lint-free cloth.  
Vinegar for hard water spots  
Mild, nonabrasive soaps and detergents:  
CONTROL PANEL  
Rinse with clean water and dry with soft, lint-free cloth.  
Sponge or soft cloth and water:  
Heavy soil  
Mild, nonabrasive soaps and detergents:  
Dampen sponge with water and wipe panel. Dry with soft  
cloth.  
Heat 1 cup (250 mL) of water for 2 to 5 minutes in microwave  
oven. Steam will soften soil. Rinse with clean water and dry  
with soft, lint-free cloth.  
To avoid damage to the control panel, do not use chemical or  
abrasive cleansers.  
Odors  
Lemon juice or vinegar:  
TURNTABLE  
Heat 1 cup (250 mL) of water with 1 tbs (15 mL) of either  
lemon juice or vinegar for 2 to 5 minutes in microwave oven.  
Replace turntable immediately after cleaning. Do not operate the  
microwave oven without the turntable in place.  
Microwave Inlet Cover  
Mild cleanser and scouring pad  
To avoid arcing and microwave oven damage, the microwave inlet  
cover (see “Parts and Features”) should be kept clean.  
Dishwasher  
Wipe with wet cloth.  
CONVECTION and GRILL RACKS  
MICROWAVE OVEN DOOR AND EXTERIOR  
Dishwasher cleaning is not recommended. To avoid damage to  
the convection and grill racks, do not use abrasive cleansers or  
scrubbers.  
The area where the microwave oven door and frame touch when  
closed should be kept clean.  
Mild soap, water and washcloth  
Mild, nonabrasive soaps and detergents:  
Rinse with clean water and dry with soft, lint-free cloth.  
Glass cleaner and paper towels or nonabrasive plastic  
scrubbing pad:  
Apply glass cleaner to towel, not directly to surface.  
15  
 
TROUBLESHOOTING  
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.  
Nothing will operate  
Turntable alternates rotation directions  
Has a household fuse blown, or has a circuit breaker  
tripped?  
This is normal and depends on motor rotation at beginning of  
cycle.  
Replace the fuse or reset the circuit breaker. If the problem  
continues, call an electrician.  
Display shows messages  
Is the microwave oven wired properly?  
See Installation Instructions provided with your microwave  
oven.  
Is the display showing “0:00”?  
There has been a power failure or the Clock time has been  
turned off. See “Display” section to clear display. See “Clock”  
section to reset or turn on Clock.  
Microwave oven will not operate  
Is the magnetron working properly?  
Display shows time countdown, but the microwave  
oven is not operating  
Try to heat 1 cup (250 mL) of cold water for 2 minutes at 100%  
cooking power. If water does not heat, try the steps in the  
bullets below. If microwave oven still does not operate, call for  
service. See “Assistance or Service” section.  
Is the Timer in use?  
See “Timer” section.  
Is the door completely closed?  
Firmly close door.  
Tones are not sounding  
Is a packaging spacer (on some models) attached to the  
inside of the door?  
Remove packaging spacer, then firmly close door.  
Are tones turned off?  
See “Tones” section.  
Is the electronic microwave oven control set correctly?  
Cooking times seem too long  
See “Microwave Oven Control” section.  
Is the Control Lock set?  
See “Control Lock” section.  
Is the cooking power set properly?  
See “Microwave Cooking Power” section.  
Does “door” appear in the display?  
Open and close the microwave oven door, and then touch  
START. See “Start” section.  
Are large amounts of food being heated?  
Larger amounts of food need longer cooking times.  
Is the incoming voltage less than that specified in  
“Electrical Requirements?”  
Have a qualified electrician check the electrical system in the  
home.  
Microwave oven makes humming noise  
This is normal and occurs when the power supply in the  
magnetron cycles on.  
Odor coming from microwave oven during  
convection and/or grill cooking  
Microwave oven door looks wavy  
This is normal for the first few convection and/or grill cycles.  
The odor will dissipate with repeated use.  
This is normal and will not affect performance.  
Turntable will not operate  
Interference with radio, TV, cordless phone, etc.  
Is the turntable properly in place?  
Is the microwave oven plugged into the same outlet?  
Make sure turntable is correct side up and is sitting securely  
on the turntable support. See “Turntable” section.  
Try a different outlet for the electronic device.  
Is the radio or TV receiver near the microwave oven?  
Move the receiver away from the microwave oven, or adjust  
the radio or TV antenna.  
Is the turntable support operating properly?  
Remove turntable. Remove and clean turntable hub, support  
and rollers. Replace hub, support and turntable. Place 1 cup  
(250 mL) of water on the turntable, then restart microwave  
oven. If it still is not working, call for service. See “Assistance  
or Service” section. Do not operate the microwave oven  
without turntable and turntable support working properly.  
Are the microwave oven door and sealing surfaces clean?  
Make sure these areas are clean.  
Is the cordless phone frequency 2.4 GHz?  
Some 2.4 GHz-based cordless phones and home wireless  
networks may experience static or noise while the microwave  
oven is on. Use a corded phone or a different frequency  
cordless phone, or avoid using these items during microwave  
oven operation.  
16  
 
ASSISTANCE OR SERVICE  
Before calling for assistance or service, please check  
Troubleshooting.” It may save you the cost of a service call. If you  
still need help, follow the instructions below.  
When calling, please know the purchase date and the complete  
model and serial number of your appliance. This information will  
help us to better respond to your request.  
Replacement Parts  
Glass Turntable  
Convection Rack (short)  
Part Number W10605651  
Part Number W10451786  
Turntable Support and Rollers  
Part Number W10605643  
Grill Rack (tall)  
Part Number W10605652  
Turntable Hub  
Part Number W10605644  
In the U.S.A.  
If the problem is not due to one of the items listed in  
the “Troubleshooting” section…  
Cleaning Supplies  
affresh® Kitchen Appliance  
Cleaner  
affresh® Stainless Steel Wipes  
Part Number W10355049  
Heavy Duty Degreaser  
Part Number 31552A  
Call the dealer from whom your appliance was purchased, or call  
Jenn-Air at 1-800-JENNAIR (1-800-536-6247) to locate an  
authorized service company. When calling, please know the  
purchase date and the complete model and serial number of your  
appliance. Be sure to retain proof of purchase to verify warranty  
status.  
Part Number W10355010  
affresh® Stainless Steel  
Cleaner  
Part Number W10355016  
If the dealer or service company cannot resolve your problem,  
write to:  
Jenn-Air Brand Home Appliances  
Customer eXperience Center  
553 Benson Road  
Built-In Kits  
This countertop microwave oven can be built in by using one of  
the following trim kits*. These kits are available from the dealer or  
can be ordered by kit model number. See “Assistance or Service”  
section for the toll-free number.  
Benton Harbor, MI 49022-2692  
Web address: www.jennair.com  
Or call: 1-800-JENNAIR (1-800-536-6247)  
U.S. customers using TTY for deaf, hearing impaired or speech  
impaired, call: 1-800-688-2080.  
KIT SIZE  
KIT MODEL NUMBERS/COLORS  
MKC2157AS / Stainless  
27" (68.6 cm)  
30" (76.2 cm)  
MKC2150AS / Stainless  
NOTE: When writing or calling about a service problem, please  
include the following information:  
*The built-in trim kits can be installed over any (electric or gas)  
built-in wall oven, up to 30" (76.2 cm).  
1. Your name, address and daytime telephone number.  
2. Appliance model number and serial number.  
3. Name and address of your dealer or servicer.  
4. A clear description of the problem you are having.  
5. Proof of purchase (sales receipt).  
User’s guides, service manuals and parts information are available  
from Jenn-Air Brand Home Appliances, Customer eXperience  
Center.  
17  
 
JENN-AIR® COUNTERTOP MICROWAVE LIMITED WARRANTY  
ONE YEAR LIMITED WARRANTY  
For one year from the original date of purchase, when this microwave is installed, operated and maintained according to instructions  
attached to or furnished with the product, Jenn-Air brand of Whirlpool Corporation or Whirlpool Canada LP (hereafter “Jenn-Air”) will, at  
its sole option, either pay for factory specified parts and repair labor to correct defects in materials or workmanship or replace the  
product. If replaced, the unit will be covered by the remaining one-year limited warranty of the original unit. See service instructions  
below.  
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THE LIMITED WARRANTY SHALL BE PRODUCT REPAIR OR REPLACEMENT AT  
OUR DISCRETION AS PROVIDED HEREIN. Service must be provided by an Jenn-Air designated service company. This limited  
warranty is valid in the United States or Canada and applies only when the microwave is used in the country in which it was purchased.  
This limited warranty is effective from the date of the original consumer purchase. Proof of original purchase date is required to obtain  
service or replacement under this limited warranty.  
ITEMS EXCLUDED FROM WARRANTY  
1. Service calls to correct the installation of your microwave, to instruct you how to use your product, to replace or repair house fuses,  
reset circuit breakers or to correct house wiring or plumbing.  
2. Service calls to repair or replace light bulbs. Consumable parts are excluded from warranty coverage.  
3. In-home service. Your microwave must be shipped to an Jenn-Air designated service company.  
4. Repairs or replacement when your microwave is used for other than normal, single-family household use or when it is used in a  
manner contrary to published user or operator instructions and/or installation instructions.  
5. Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation, installation not in  
accordance with electrical or plumbing codes, or use of consumables or cleaning products not approved by Jenn-Air.  
6. Cosmetic damage, including scratches, dents, chips or other damage to the finish of your microwave, unless such damage results  
from defects in materials or workmanship and is reported to Jenn-Air within 30 days from the date of purchase.  
7. Any food loss due to microwave product failure.  
8. Repairs to parts or systems resulting from unauthorized modifications made to the appliance.  
9. Microwaves with original model/serial numbers that have been removed, altered or cannot be easily determined. This warranty is  
void if the factory applied serial number has been altered or removed from your appliance.  
The cost of repair or replacement under these excluded circumstances shall be borne by the customer.  
If you reside in the United States and your Jenn-Air® Countertop Microwave should cease to operate within the first year of  
ownership:  
1. Call our Customer eXperience Center at 1-800-536-6247 (toll-free).  
2. Give the consultant your model, serial number and shipping address.  
3. The consultant will advise whether the microwave qualifies for repair or replacement.  
4. In the event of repair, you may be directed to forward the product to an Jenn-Air designated service center. You are responsible for  
insurance and freight to the designated service center. Please include your name and address on a piece of paper, along with a  
copy of the proof of purchase (register receipt, charge slip, etc.). The microwave should be properly packaged to avoid damage in  
transit as we will not be responsible for any such damage.  
5. Jenn-Air will return the repaired unit or, at our option, an identical or comparable microwave to your door free of charge.  
DISCLAIMER OF IMPLIED WARRANTIES  
IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR  
A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and  
provinces do not allow limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to  
you. This warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to  
province.  
LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES  
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THE LIMITED WARRANTY SHALL BE PRODUCT REPAIR OR REPLACEMENT AT  
OUR DISCRETION AS PROVIDED HEREIN. JENN-AIR SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.  
Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not  
apply to you. This warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province  
to province.  
Outside the 50 United States and Canada, this warranty does not apply. Contact your authorized Jenn-Air dealer to determine if another  
warranty applies.  
If you need service, first see the “Troubleshooting” section of the Use & Care Guide. Additional help can be found by checking the  
“Assistance or Service” section or by calling us at 1-800-JENNAIR (1-800-536-6247).  
2/13  
18  
 
Keep this book and your sales slip together for future reference. You must provide proof of purchase or installation date for in-  
warranty service.  
Dealer name____________________________________________________  
Address________________________________________________________  
Phone number__________________________________________________  
Model number __________________________________________________  
Serial number __________________________________________________  
Purchase date __________________________________________________  
Write down the following information about your major appliance  
to better help you obtain assistance or service if you ever need it.  
You will need to know your complete model number and serial  
number. You can find this information on the model and serial  
number label located on the product.  
19  
 
261800310352  
11/13  
Printed in China  
W10491278A  
SP PN W10491279A  
®/™ ©2013. All rights reserved.  
 

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