Lenovo Baby Toy 3000 V200 User Manual

Lenovo 3000 V200  
Service and Troubleshooting Guide  
 
Lenovo 3000 V200  
Service and Troubleshooting Guide  
 
Note  
Before using this information and the product it supports, be sure to read the following:  
v
v
v
Safety and Warranty Guide included in the package with this publication.  
Wireless related information in online Access Help and Appendix D, “Notices,” on page 47.  
Regulatory Notice included in the package with this publication.  
First Edition (March 2007)  
© Copyright Lenovo 2007. All rights reserved.  
U.S. GOVERNMENT USERS – RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED  
RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo  
Group Limited, if any, or the standard terms of this commercial license, or if the agency is unable to accept this  
Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer  
Software–Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14  
(Alternate III).  
 
Contents  
© Copyright Lenovo 2007  
 
iii  
iv Lenovo 3000 V200 Service and Troubleshooting Guide  
 
Read first  
When your computer is turned on or the battery is  
charging, the base, the palm rest, and some other  
parts may become hot. Avoid keeping your hands,  
your lap, or any other part of your body in contact  
with a hot section of the computer for any extended  
length of time. When you use the keyboard, avoid  
keeping your palms on the palm rest for a  
prolonged period of time.  
Your computer generates some heat during normal  
operation. The amount of heat depends on the  
amount of system activity and the battery charge  
level. Extended contact with your body, even  
through clothing, could cause discomfort or even a  
skin burn. Periodically take breaks from using the  
keyboard by lifting your hands from the palm rest;  
and be careful not to use the keyboard for any  
extended length of time.  
When the ac adapter is connected to an electrical  
outlet and your computer, it generates heat. Do not  
place the adapter in contact with any part of your  
body while using it. Never use the ac adapter to  
warm your body. Extended contact with your body,  
even through clothing, may cause a skin burn.  
© Copyright Lenovo 2007  
v
 
 
Route the cables of an ac adapter, a mouse, a  
keyboard, a printer, or any other electronic device,  
or communication lines, so that they cannot be  
walked on, tripped over, pinched by your computer  
or other objects, or in any way subjected to  
treatment that could disturb the operation of your  
computer. Applying strong force to the cables may  
damage or break them.  
Before moving your computer, do one of the  
following: turn it off, press Fn+F4 to put it in sleep  
mode, or press Fn+F12 to put it in hibernation  
mode.  
Before moving the computer, make sure that the  
power on indicator is off. This will help to prevent  
damage to the hard disk drive, and possible loss of  
data.  
Do not drop, bump, scratch, twist, hit, vibrate, push  
or place heavy objects on your computer, display, or  
external devices.  
Use a quality carrying case that provides adequate  
cushion and protection. Do not pack your computer  
in a tightly packed suitcase or bag.  
vi Lenovo 3000 V200 Service and Troubleshooting Guide  
 
Place liquids away from your computer to avoid  
spills, and keep your computer away from water to  
avoid the danger of electrical shock.  
Read first vii  
 
viii Lenovo 3000 V200 Service and Troubleshooting Guide  
 
Chapter 1. Finding information  
This guide and other publications  
Setup Instructions  
helps you to unpack your computer and get started. It includes a few  
tips for first-time users, and introduces software preinstalled by  
Lenovo.  
This Service and Troubleshooting Guide  
provides information about caring for your computer, basic  
troubleshooting information, some recovery procedures, help and  
service information, and warranty information for your computer. The  
troubleshooting information in this Guide applies only to problems  
that might prevent you from accessing the comprehensive online  
manual, called Access Help, preinstalled on your computer.  
Access Help  
is a comprehensive online manual that provides answers to most of  
your questions about your computer, helps you to configure  
preinstalled features and tools, or solve problems. To open Access Help,  
do either of the following:  
v Press the Lenovo CareSM button. Under Quick Links in the Lenovo  
Care, click Access on-system help.  
v Click Start, move the pointer to All Programs; then to Lenovo  
Care. Click Access Help.  
Lenovo Care  
provides an easy access to software tools and key Lenovo sites,  
eliminating the need to carry other reference manuals around. To open  
Lenovo Care, press the Lenovo Care button on your keyboard. For  
more information about using the Lenovo Care button, see “Finding  
Safety and Warranty Guide  
includes general safety instructions and complete Lenovo Limited  
Warranty.  
Regulatory Notice  
supplements this Guide. Read it before you use the wireless features  
of your computer. Your computer complies with the radio frequency  
and safety standards of any country or region in which it has been  
approved for wireless use. You are requested to install and use your  
computer in strict accordance with the local RF regulations.  
© Copyright Lenovo 2007  
 
1
 
Finding information  
Finding information with the Lenovo Care button  
The Lenovo Care button can help you in many situations when your  
computer is working normally, and even when it is not. Press the Lenovo  
Care button to open the Lenovo Care and get access to informative  
illustrations and easy-to-follow instructions for getting started and staying  
productive.  
You can also use the Lenovo Care button to turn on your computer and  
immediately enter the Rescue and Recoveryworkspace, which runs  
independently of the Windows® operating system and is hidden from it.  
2
Lenovo 3000 V200 Service and Troubleshooting Guide  
 
 
Chapter 2. Caring for your computer  
Though your computer is designed to function reliably in normal work  
environments, you need to use common sense in handling it. By following  
these important tips, you will get the most use and enjoyment out of your  
computer.  
Important tips  
Be careful about where and how you work  
v Do not leave the base of your computer, or any other part that becomes hot  
during operation, in contact with your lap or any part of your body for an  
extended period when the computer is functioning or when the battery is  
charging. Your computer dissipates some heat during normal operation.  
This heat is a function of the level of system activity and battery charge  
level. Extended contact with your body, even through clothing, could cause  
discomfort or, eventually, a skin burn.  
v When the ac adapter is connected to an electrical outlet and your computer,  
it generates heat. Do not place the adapter in contact with any part of your  
body while using it. Never use the ac adapter to warm your body.  
Extended contact with your body, even through clothing, may cause a skin  
burn.  
v Route the cables of an ac adapter, a mouse, a keyboard, a printer, or any  
other electronic device, or communication lines, so that they cannot be  
walked on, tripped over, pinched by your computer or other objects, or in  
any way subjected to treatment that could disturb the operation of your  
computer. Applying strong force to the cables may damage or break them.  
v Place liquids away from your computer to avoid spills, and keep your  
computer away from water (to avoid the danger of electrical shock).  
v Store packing materials safely out of the reach of children to prevent the  
risk of suffocation from plastic bags.  
v Keep your computer away from magnets, activated cellular phones,  
electrical appliances, or speakers (within 13 cm or 5 in).  
v Avoid subjecting your computer to extreme temperatures (below 5°C/41°F  
or above 35°C/95°F).  
v Some appliances, such as certain portable desktop fans or air purifiers, can  
produce negative ions. If a computer is close to such an appliance, and is  
exposed for an extended time to air containing negative ions, it may  
become electrostatically charged. Such a charge may be discharged through  
your hands when you touch the keyboard or other parts of the computer,  
© Copyright Lenovo 2007  
 
3
 
Caring for your computer  
or through connectors on I/O devices connected to it. Even though this  
kind of electrostatic discharge (ESD) is the opposite of a discharge from  
your body or clothing to the computer, it poses the same risk of a computer  
malfunction.  
Your computer is designed and manufactured to minimize any effects of  
electrostatic charge. An electrostatic charge above a certain limit, however,  
can increase the risk of ESD. Therefore, when using the computer close to  
an appliance that can produce negative ions, give special attention to the  
following:  
Avoid directly exposing your computer to the air from an appliance that  
can produce negative ions.  
– Keep your computer and peripherals as far as possible from such an  
appliance.  
– Wherever possible, ground your computer to facilitate safe electrostatic  
discharge.  
Note: Not all such appliances cause a significant electrostatic charge.  
Be gentle with your computer  
v Avoid placing any objects (including paper) between the display and the  
keyboard or under the keyboard.  
v Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects  
on your computer, display, or external devices.  
v Your computer display is designed to be opened and used at an angle  
slightly greater than 90 degrees. Do not open the display beyond 135  
degrees, as this might damage the computer hinge.  
Carry your computer properly  
v Before moving your computer, be sure to remove any media, turn off  
attached devices, and disconnect cords and cables.  
v Be sure your computer is in sleep or hibernation mode, or turned off,  
before moving it. This will prevent damage to the hard disk drive and data  
loss.  
v When picking up your open computer, hold it by the bottom. Do not pick  
up or hold your computer by the display.  
v Use a quality carrying case that provides adequate cushion and protection.  
Do not pack your computer in a tightly packed suitcase or bag.  
Handle storage media and drives properly  
v If your computer comes with an optical drive, do not touch the surface of a  
disc or the lens on the tray.  
v Wait until you hear the CD or DVD click into the center pivot of an optical  
drive before closing the tray.  
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Lenovo 3000 V200 Service and Troubleshooting Guide  
 
 
Caring for your computer  
v When installing your hard disk, follow the instructions shipped with your  
hardware, and apply pressure only where needed on the device.  
Take care in setting passwords  
v Remember your passwords. If you forget a supervisor or hard disk  
password, Lenovo authorized service provider will not reset it, and you  
might have to replace your system board or hard disk drive.  
Other important tips  
v Your computer modem might use only an analog telephone network, or  
public-switched telephone network (PSTN). Do not connect the modem to a  
PBX (private branch exchange) or any other digital telephone extension line  
because this could damage your modem. Analog phone lines are often used  
in homes, while digital phone lines are often used in hotels or office  
buildings. If you are not sure which kind of phone line you are using,  
contact your telephone company.  
v Your computer might have both an Ethernet connector and a modem  
connector. If so, be sure to connect your communication cable to the correct  
one, so your connector is not damaged.  
v Register your Lenovo products with Lenovo (refer to the Web page:  
http://www.lenovo.com/register). This can help authorities return your  
computer to you if it is lost or stolen. Registering your computer also  
enables Lenovo to notify you about possible technical information and  
upgrades.  
v Only an authorized Lenovo repair technician should disassemble and repair  
your computer.  
v Do not modify or tape the latches to keep the display open or closed.  
v Take care not to turn your computer over while the ac adapter is plugged  
in. This could break the adapter plug.  
v Turn off your computer if you are replacing a device, or else verify that the  
device is warm- or hot-swappable.  
v Before you install any of the following devices, touch a metal table or a  
grounded metal object. This action reduces any static electricity from your  
body. The static electricity could damage the device.  
– ExpressCard  
– Smart Card  
– Memory Card, such as SD Card, Memory Stick, MultiMediaCard,  
xD-Picture Card, and Memory Stick Pro card.  
– Memory module  
– PCI Express Mini Card  
v When transferring data to or from a Flash Media Card, such as an SD card,  
do not put your computer in sleep or hibernation mode before the data  
transfer is complete. To do so might cause damage to your data.  
Chapter 2. Caring for your computer  
 
5
 
Caring for your computer  
Cleaning the cover of your computer  
Occasionally clean your computer as follows:  
1. Prepare a mixture of a gentle kitchen-use detergent (one that does not  
contain abrasive powder or strong chemicals such as acid or alkaline). Use  
5 parts water to 1 part detergent.  
2. Absorb the diluted detergent into a sponge.  
3. Squeeze excess liquid from the sponge.  
4. Wipe the cover with the sponge, using a circular motion and taking care  
not to let any excess liquid drip.  
5. Wipe the surface to remove the detergent.  
6. Rinse the sponge with clean running water.  
7. Wipe the cover with the clean sponge.  
8. Wipe the surface again with a dry, soft lint-free cloth.  
9. Wait for the surface to dry completely and remove any cloth fibers from  
the computer surface.  
Cleaning your computer keyboard  
1. Absorb some isopropyl rubbing alcohol on a soft, dust-free cloth.  
2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you  
wipe several keys at a time, the cloth may hook onto an adjacent key and  
possibly damage it. Make sure that no liquid drips onto or between the  
keys.  
3. Allow to dry.  
4. To remove any crumbs and dust from beneath the keys, you can use a  
camera blower with a brush or cool air from a hair drier.  
Note: Avoid spraying cleaner directly on the display or the keyboard.  
Cleaning your computer display  
1. Gently wipe the display with a dry, soft lint-free cloth. If you see a  
scratchlike mark on your display, it might be a stain transferred from the  
keyboard when the cover was pressed from the outside.  
2. Wipe or dust the stain gently with a soft, dry cloth.  
3. If the stain remains, moisten a soft, lint-free cloth with water or a 50-50  
mixture of isopropyl alcohol and water that does not contain impurities.  
4. Wring out as much of the liquid as you can.  
5. Wipe the display again; do not let any liquid drip into the computer.  
6. Be sure to dry the display before closing it.  
Care for the fingerprint reader  
The following actions could damage the fingerprint reader (in some models)  
or cause it not to work properly:  
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Lenovo 3000 V200 Service and Troubleshooting Guide  
 
 
Caring for your computer  
v Scratching the surface of the reader with a hard, pointed object.  
v Scraping the surface of the reader with your nail or anything hard.  
v Using or touching the reader with a dirty finger.  
If you notice any of the following conditions, gently clean the surface of the  
reader with a dry, soft, lint-free cloth:  
v The surface of the reader is dirty or stained.  
v The surface of the reader is wet.  
v The reader often fails to enroll or authenticate your fingerprint.  
Chapter 2. Caring for your computer  
7
 
Caring for your computer  
8
Lenovo 3000 V200 Service and Troubleshooting Guide  
 
Solving computer problems  
Frequently asked questions  
This section lists frequently asked questions and tells where you can find  
detailed answers. For details about each publication included in the package  
What safety precautions should I follow when using my computer?  
See the separate Safety and Warranty Guide for detailed information  
about safety.  
How can I prevent problems with my computer?  
computer,” on page 3 of this Guide. More tips can be found in the  
"Preventing problems" section in online Access Help.  
What are the main hardware features of my new computer?  
See the “Lenovo 3000 tour” section in online Access Help.  
Where can I find the detailed specifications for my computer?  
I need to upgrade a device or I need to replace one of the following: the  
hard disk drive, memory, or the keyboard.  
41of this Guide for the list of Customer Replaceable Units and the  
location of the instructions for removing or replacing components.  
My computer is not operating properly.  
Study the “Problem solving ” section in online Access Help. This Guide  
describes only problems that might prevent you from accessing the  
online help system.  
Where are the recovery discs?  
Your computer did not come with a recovery disc or Windows disc.  
For an explanation of the alternative recovery methods offered by  
Lenovo, see the “Restoring factory contents” on page 23 of this Guide.  
How can I contact the Customer Support Center?  
For the phone numbers of the Customer Support Center nearest to  
10 Lenovo 3000 V200 Service and Troubleshooting Guide  
 
 
Solving computer problems  
Where can I find warranty information?  
See the separate Safety and Warranty Guide for detailed warranty  
information. For the warranty applicable to your computer, including  
the warranty period and type of warranty service, see Appendix A,  
Diagnosing problems  
If you have a problem with your computer, you can test it by using  
PC-Doctor® for Windows. To run PC-Doctor for Windows, do as follows:  
1. Click Start.  
2. Move the pointer to All Programs and then to PC-Doctor for Windows.  
3. Click PC-Doctor.  
For more information about PC-Doctor for Windows, see the Help for the  
program.  
Attention  
Running any tests can take up to several minutes or longer. Make sure  
you have time to run the entire test; do not interrupt the test while it is  
running.  
When preparing to contact the Customer Support Center, be sure to print the  
test log so that you can rapidly provide information to the help technician.  
Troubleshooting  
If you do not find your problem here, see Access Help. The following section  
only describes problems that might prevent you from accessing this help  
system.  
Error messages  
The following is a list of the messages that the BIOS can display. Most of  
them occur during POST. Some of them display information about a hardware  
device, e.g., the amount of memory installed. Others may indicate a problem  
with a device, such as the way it has been configured. Following the list are  
explanations of the messages and remedies for reported problems. If your  
system displays one of the messages marked below with an asterisk (*), write  
down the message and contact your marketing representative. If your system  
fails after you make changes in the BIOS Setup Utility menus, reset the  
computer, enter BIOS Setup Utility and configure default settings or correct  
the error.  
Chapter 3. Solving computer problems 11  
 
 
Solving computer problems  
Code  
Message  
Description  
0200  
Failure Fixed Disk  
Fixed disk is not working or not configured  
properly. Check to see if fixed disk is attached  
properly. Run BIOS Setup Utility. Find out if the  
fixed-disk type is correctly identified.  
0210  
0211  
0212*  
Stuck key  
Stuck key on keyboard.  
Keyboard not working.  
Keyboard error  
Keyboard Controller  
Failed  
Keyboard controller failed test. May require  
replacing keyboard controller.  
0213  
0220  
Keyboard locked -  
Unlock key switch  
Unlock the system to proceed.  
Monitor type does not Monitor type not correctly identified in BIOS  
match CMOS - Run  
SETUP  
Setup Utility.  
0230*  
0231*  
0232*  
0250  
Shadow Ram Failed at Shadow RAM failed at offset nnnn of the 64k  
offset: nnnn block at which the error was detected.  
System RAM Failed at System RAM failed at offset nnnn of the 64k  
offset: nnnn block at which the error was detected.  
Extended RAM Failed Extended memory not working or not configured  
at offset: nnnn properly at offset nnnn.  
System battery is dead The CMOS clock battery indicator shows the  
- Replace and run  
SETUP  
battery is dead. Replace the battery and run BIOS  
Setup Utility to reconfigure the system.  
0251  
System CMOS  
checksum bad -  
System CMOS has been corrupted or modified  
incorrectly, perhaps by an application program  
Default configuration that changes data stored in CMOS. The BIOS  
use  
installed Default Setup Values. If you do not want  
these values, enter BIOS Setup Utility and enter  
your own values. If the error persists, check the  
system battery or contact your dealer.  
0260*  
0270*  
0271  
System timer error  
The timer test failed. Requires repair of system  
board.  
Real time clock error  
Real-time Clock fails BIOS hardware test. May  
require board repair.  
Check date and time  
settings  
BIOS found date or time out of range and reset  
the Real -Time Clock. May require setting legal  
date (1991-2099).  
12 Lenovo 3000 V200 Service and Troubleshooting Guide  
 
Solving computer problems  
Code  
Message  
Description  
0280  
Previous boot  
incomplete - Default  
configuration used  
Previous POST did not complete successfully.  
POST loads default values and offers to run BIOS  
Setup Utility. If the failure was caused by  
incorrect values and they are not corrected, the  
next boot will likely fail. On systems with control  
of wait states, improper BIOS Setup Utility  
settings can also terminate POST and cause this  
error on the next boot. Run BIOS Setup Utility  
and verify that the wait-state configuration is  
correct. This error is cleared the next time the  
system is booted.  
0281  
Memory Size found  
Memory size found by POST differed from  
by POST differed from CMOS.  
CMOS  
02B0  
02B1  
Diskette drive A error Drive A: or B: is present but fails the BIOS POST  
Diskette drive B error diskette tests. Check to see that the drive is  
defined with the proper diskette type in BIOS  
Setup Utility and that the diskette drive is  
attached correctly.  
02B2  
02B3  
02D0  
Incorrect Drive A type Type of diskette drive A: not correctly identified  
- run SETUP  
in BIOS Setup Utility.  
Incorrect Drive B type Type of diskette drive B: not correctly identified  
- run SETUP  
in BIOS Setup Utility.  
System cache error -  
Cache disabled  
RAM cache failed and BIOS disabled the cache.  
On older boards, check the cache jumpers. You  
may have to replace the cache. See your dealer. A  
disabled cache slows system performance  
considerably.  
02F0  
CPU ID  
CPU socket number for Multi-Processor error.  
02F4*  
EISA CMOS not  
writable  
ServerBIOS2 test error: Cannot write to EISA  
CMOS.  
02F5*  
02F6*  
02F7*  
N/A  
N/A  
DMA Test Failed  
ServerBIOS2 test error: Cannot write to extended  
DMA (Direct Memory Access) registers.  
Software NMI Failed  
ServerBIOS2 test error: Cannot generate software  
NMI (Non-Maskable Interrupt).  
Fail - Safe Timer NMI ServerBIOS2 test error: Fail-Safe Timer takes too  
Failed  
long.  
Device Address  
Conflict  
Address conflict for specified device.  
Allocation Error for :  
device  
Run ISA or EISA Configuration Utility to resolve  
resource conflict for the specified device.  
Chapter 3. Solving computer problems 13  
 
Solving computer problems  
Code  
Message  
Description  
N/A*  
Failing Bits: nnnn  
The hex number nnnn is a map of the bits at the  
RAM address which failed the memory test. Each  
1 (one) in the map indicates a failed bit. See  
errors 230, 231, or 232 above for offset address of  
the failure in System, Extended, or Shadow  
memory.  
N/A  
N/A  
N/A  
Invalid System  
Configuration Data  
Problem with NVRAM (CMOS) data.  
I/O device IRQ  
conflict  
I/O device IRQ conflict error.  
One or more I2O  
There was not enough room in the IPL table to  
Block Storage Devices display all installed I2O block-storage devices.  
were excluded from  
the Setup Boot menu  
N/A  
Operating system not Operating system cannot be located on either  
found  
drive A: or drive C:. Enter BIOS Setup Utility and  
see if fixed disk and drive A: are properly  
identified.  
Make sure that:  
v The hard disk drive is correctly installed.  
v A startable disc is in the drive.  
If you still see the same error message, check the  
boot sequence using BIOS Setup Utility.  
N/A*  
Parity Check 1 nnnn  
Parity Check 2 nnnn  
Parity error found in the system bus. BIOS  
attempts to locate the address and display i on  
the screen. If it cannot locate the address, it  
displays ????. Parity is a method for checking  
errors in binary data. A parity error indicates that  
some data has been corrupted.  
N/A*  
N/A  
Parity error found in the I/O bus. BIOS attempts  
to locate the address and display it on the screen.  
If it cannot locate the address, it displays ????.  
Press F1 to resume, F2 Displayed after any recoverable error message.  
to Setup, F3 for  
previous  
Press F1 to start the boot process or F2 to enter  
BIOS Setup Utility and change the settings. Press  
F3 to display the previous screen (usually an  
initialization error of an Option ROM, i.e., an  
add-on card). Write down and follow the  
information shown on the screen.  
14 Lenovo 3000 V200 Service and Troubleshooting Guide  
 
Solving computer problems  
Errors without messages  
Problem:  
When I turn on the computer, nothing appears on the screen and  
the computer does not beep while starting up.  
Note: If you are not sure whether you heard any beeps, turn off  
the computer; then turn it on again, and listen again. If you are  
using an external monitor, see “Computer screen problems” on page  
Solution:  
If a user password is set, press any key to display the user  
password prompt; then type the correct password and press Enter.  
If the user password prompt does not appear, the brightness level  
might be set to minimum brightness. Adjust the brightness level by  
pressing Fn+F11.  
If the screen still remains blank, make sure that:  
v The battery is installed correctly.  
v The ac adapter is connected to the computer and the power cord  
is plugged into a working electrical outlet.  
v The computer power is on. (Turn on the power switch again for  
confirmation.)  
If these items are properly set, and the screen remains blank, have  
the computer serviced.  
Problem:  
Solution:  
When I turn on the computer, nothing appears on the screen, but I  
hear two or more beeps.  
Make sure that the memory card is installed correctly. If it is, but  
the screen is still blank, and you hear five beeps, have the computer  
serviced.  
Problem:  
Solution:  
When I turn on the computer, only a white cursor appears on a  
blank screen.  
Restore backed-up files to your Windows environment or the entire  
contents of your hard disk to the original factory contents using  
Rescue and Recovery. If you still see only the cursor on the screen,  
have the computer serviced.  
Problem:  
Solution:  
My screen goes blank while the computer is on.  
Your screen saver or power management may be enabled. Do one  
of the following to exit from the screen saver or to resume from  
sleep or hibernation mode:  
v Touch the touch pad.  
v Press a key.  
v Press the power switch.  
Chapter 3. Solving computer problems 15  
 
 
Solving computer problems  
A password problem  
Problem:  
Solution:  
I forgot my password.  
v
v
If you forgot your user password, you must take your computer  
to a Lenovo authorized servicer or a marketing representative to  
have the password canceled.  
If you forgot your HDD password, Lenovo authorized servicer  
can not reset your password or recover data from the hard disk.  
You must take your computer to a Lenovo authorized servicer or  
a marketing representative to have the hard disk drive replaced.  
Proof of purchase is required, and a fee will be charged for parts  
and service.  
v
If you forget your supervisor password, Lenovo authorized  
servicer cannot reset your password. You must take your  
computer to a Lenovo authorized servicer or a marketing  
representative to have the system board replaced. Proof of  
purchase is required, and a fee will be charged for parts and  
service.  
Keyboard problems  
Problem:  
Solution:  
A number appears when you type a letter.  
The numeric lock function is on. To disable it, press Fn+Delete.  
Problem:  
Solution:  
All or some of the keys on the external numeric keypad do not  
work.  
Make sure that the external numeric keypad is correctly connected  
to the computer.  
Sleep or hibernation problems  
Problem:  
Solution:  
The computer enters sleep mode unexpectedly.  
If the processor overheats, the computer automatically enters sleep  
mode to allow the computer to cool and to protect the processor  
and other internal components. Check the settings for sleep mode.  
16 Lenovo 3000 V200 Service and Troubleshooting Guide  
 
 
Solving computer problems  
Problem:  
Solution:  
The computer enters sleep mode (the sleep indicator turns on)  
immediately after Power-on self-test (POST).  
Make sure that:  
v The battery is charged.  
v The operating temperature is within the acceptable range. See  
If the battery is charged and the temperature is within range, have  
the computer serviced.  
Problem:  
Solution:  
The critical low-battery error message appears, and the  
computer immediately turns off.  
The battery power is getting low. Connect the ac adapter to the  
computer, or replace the battery with a fully charged one.  
Problem:  
Solution:  
When you take action to return from sleep mode, the computer  
display remains blank.  
Check whether an external monitor was disconnected or turned off  
while the computer was in sleep mode. If you disconnected or  
turned off the external monitor, connect it or turn it on before  
resuming the computer from the sleep mode. When resuming the  
computer from the sleep mode without attaching the external  
monitor or turning it on, and the computer display remains blank,  
press Fn+F7 to bring up the computer display.  
Note: If you use the Fn+F7 key combination to apply a presentation  
scheme, press Fn+F7 at least three times in three seconds, and the  
image is displayed on the computer screen.  
Problem:  
Solution:  
The computer does not return from sleep mode, or the sleep  
indicator stays on and the computer does not work.  
If the computer does not return from sleep mode, it may have  
entered sleep or hibernation mode automatically because the battery  
is depleted. Check the sleep indicator.  
v If the sleep indicator is on, your computer is in sleep mode.  
Connect the ac adapter to the computer; then press any key or  
the power button.  
v If the sleep indicator is off, your computer is in hibernation mode  
or power-off state. Connect the ac adapter to the computer; then  
press power button to resume operation.  
If the system still does not return from sleep mode, your system  
may stop responding and you cannot turn off the computer. Reset  
the computer. Unsaved data may be lost. To reset the computer,  
press and hold the power button for 4 seconds or more. If the  
computer is still not reset, remove the ac adapter and the battery.  
Chapter 3. Solving computer problems 17  
 
Solving computer problems  
Computer screen problems  
Problem:  
Solution:  
The screen is blank.  
Do the following:  
v Press Fn+F7 to bring up the image.  
Note: If you use the Fn+F7 key combination to apply a  
presentation scheme, press Fn+F7 at least three times in three  
seconds, and the image is displayed on the computer screen.  
v If you are using the ac adapter, or using the battery, and the  
battery status indicator is on (is green), press Fn+F11 to make the  
screen brighter.  
v If the sleep status indicator is on (is green), press any key or the  
power button to resume from the sleep mode.  
v If you still have the problem, do the Solution in the following  
problem The screen is unreadable or distorted."  
18 Lenovo 3000 V200 Service and Troubleshooting Guide  
 
 
Solving computer problems  
Problem:  
Solution:  
The screen is unreadable or distorted.  
Make sure that:  
v The display device driver is installed correctly.  
v The screen resolution and color quality are correctly set.  
v The monitor type is correct.  
To check these settings, do as follows:  
1. Right-click on the desktop, and click Personalize.  
2. Click Display Settings and check whether the screen resolution  
and color quality are correctly set.  
3. Click Advanced Settings.  
4. Click the Adapter tab.  
5. Make sure that the correct device driver name is shown in the  
adapter information window.  
Note: The device driver name depends on the video chip that  
has been installed on your computer.  
6. Click the Properties button. If you are prompted for an  
administrator password or confirmation, type the password or  
provide confirmation. Check the Device statusbox and make  
sure the device is working properly. If not, click the  
Troubleshoot button.  
7. Click the Monitor tab.  
8. Make sure the information is correct.  
9. Click the Properties button. If you are prompted for an  
administrator password or confirmation, type the password or  
provide confirmation. Check the Device statusbox and make  
sure the device is working properly. If not, click the  
Troubleshoot button.  
Problem:  
Solution:  
Incorrect characters appear on the screen.  
Did you install the operating system or application program  
correctly? If they are installed and configured correctly, have the  
computer serviced.  
Problem:  
Solution:  
Missing, discolored, or bright dots appear on the screen every time  
you turn on your computer.  
This is an intrinsic characteristic of the TFT technology. Your  
computer’s display contains multiple thin-film transistors (TFTs). A  
small number of missing, discolored, or bright dots on the screen  
might exist all the time.  
Chapter 3. Solving computer problems 19  
 
Solving computer problems  
Problem:  
A message, “Unable to create overlay window,” appears when you  
try to start DVD playback.  
-or-  
You get poor or no playback while running video playback, DVD  
playback, or game applications.  
Solution:  
Do either of the following:  
v If you are using 32-bit color mode, change the color depth to  
16-bit mode.  
v If you are using a desktop size of 1280×1024 or larger, reduce the  
desktop size and the color depth.  
Battery problems  
Problem:  
The battery cannot be fully charged by the power-off method in the  
standard charge time for your computer.  
Solution:  
For details, see the Battery and power category in Troubleshooting  
under the "Problem solving" section in Access Help.  
Problem:  
Your computer shuts down before the battery status indicator  
shows empty,  
-or-  
Your computer operates after the battery status indicator shows  
empty.  
Solution:  
Discharge and recharge the battery.  
Problem:  
Solution:  
The operating time for a fully charged battery is short.  
For details, see the Battery and power category in Troubleshooting  
under the "Problem solving" section in Access Help.  
Problem:  
Solution:  
The computer does not operate with a fully charged battery.  
The surge protector in the battery might be active. Turn off the  
computer for one minute to reset the protector; then turn on the  
computer again.  
Problem:  
Solution:  
The battery does not charge.  
For details, see the Battery and power category in Troubleshooting  
under the "Problem solving" section in Access Help.  
20 Lenovo 3000 V200 Service and Troubleshooting Guide  
 
 
Solving computer problems  
A hard disk drive problem  
Problem:  
Solution:  
The hard disk drive does not work.  
In the Boot menu in BIOS Setup Utility, make sure that the hard  
disk drive is included in the Boot Sequence correctly.  
A startup problem  
Problem:  
Solution:  
The Microsoft® Windows operating system will not start.  
Use the Rescue and Recovery workspace to help solve or identify  
your problem. For details about Rescue and Recovery, see  
A fingerprint authentication problem  
Problem:  
You cannot register or authenticate your finger because it is  
wrinkled, rough, dry, injured, stained, oily, wet, or different one  
from what you have registered.  
Solution:  
To improve the situation, try the following:  
v Clean or wipe your hands to remove any excess dirt or moisture  
from the fingers.  
v Enroll and use a different finger for authentication.  
v If your hands are too dry, apply lotion to them.  
For details, see the Fingerprint reader category in Troubleshooting  
under the "Problem solving" section in Access Help.  
Other problems  
Problem:  
Solution:  
Your computer does not respond.  
v To turn off your computer, press and hold the power switch for 4  
seconds or more. If the computer still does not respond, remove  
the ac adapter and the battery.  
v Your computer might lock when it enters sleep mode during a  
communication operation. Disable the sleep timer when you are  
working on the network.  
Chapter 3. Solving computer problems 21  
 
 
Solving computer problems  
Problem:  
Solution:  
The computer does not start from a device you want.  
See the Startup menu of the BIOS Setup Utility. Make sure that the  
startup sequence in the BIOS Setup Utility is set so that the  
computer starts from the device you want.  
Also make sure that the device from which the computer starts is  
enabled. In the startup menu in the BIOS Setup Utility, make sure  
that the device is included in the Boot priority orderlist. If it is  
included in the Excluded from boot orderlist, it is disabled. Select  
the entry for it in the list and press the x key. This moves the entry  
to the Boot priority orderlist.  
22 Lenovo 3000 V200 Service and Troubleshooting Guide  
 
Chapter 4. Recovery options  
Using Rescue and Recovery  
If Windows is not running properly, use the Rescue and Recovery workspace  
to help solve or identify your problem. Do the following:  
1. Turn off your computer.  
2. Press the Lenovo Care button to turn on the computer and immediately  
enter the Rescue and Recovery workspace.  
3. After the Rescue and Recovery workspace opens, you can do the  
following:  
v Rescue and restore your files, folders, or backups.  
v Configure your computer and passwords.  
v Communicate using the Internet and link to the support site.  
v Troubleshoot and diagnose problems using diagnostics.  
For more information about using Rescue and Recovery features, see the  
“Recovery overview” section in online Access Help.  
Restoring factory contents  
Instead of providing a recovery disc or a Windows disc with your computer,  
Lenovo provides simpler alternative methods of accomplishing the tasks  
typically associated with these discs. The files and programs for these  
alternative methods are on your hard disk, which eliminates having to locate  
misplaced discs and problems associated with using an incorrect disc version.  
The complete backup of all the files and programs that Lenovo preinstalled on  
your computer resides in a hidden protected area, or partition, of the hard  
disk. Although hidden, the backups in the partition consume hard disk space.  
Therefore, when checking the capacity of your hard disk according to  
Windows, you might note that the total capacity of the disk appears to be  
smaller than anticipated. This discrepancy is explained by the contents of the  
hidden partition.  
The Product Recovery Program contained within this area enables you to  
restore the complete contents of your hard disk to the same state as it was  
when originally shipped from the factory.  
Note: The recovery process might take a couple of hours.  
To recover the hard disk to its original contents, do the following:  
© Copyright Lenovo 2007  
 
23  
 
Recovery options  
Attention: All of the files on the primary hard disk partition (usually drive C)  
will be lost in the recovery process. However, before any data is overwritten,  
you will be given the opportunity to save one or more files to other media.  
1. If possible, save all your files and shut down your operating system.  
2. Turn off your computer for at least 5 seconds.  
3. Select the On position of the wireless radio switch on your computer.  
Note: If you forget to select the On position of the wireless radio switch,  
your wireless network card will not be recognized, and the wireless  
card driver will not be included in your system.  
4. Press the Lenovo Care button to turn on the computer and immediately  
enter the Rescue and Recovery workspace.  
5. Click Restore your system, select Restore my hard drive to the original  
factory state, and follow the instructions on the screen.  
Recovering data  
If you performed a backup operation using the Rescue and Recovery  
program, you also have one or more backups stored that reflect the contents  
of the hard disk as it existed at various points in time. These backups might  
be stored on your hard disk, or a network drive, or on removable media,  
depending on the options you selected during the backup operation.  
You can use either the Rescue and Recovery program or the Rescue and  
Recovery workspace to restore the contents of the hard disk to an earlier state  
using any of the stored backups. You can use the Lenovo Care button to turn  
on your computer and enter the Rescue and Recovery workspace that runs  
independently of the Windows operating system.  
After the Rescue and Recovery workspace opens you can perform a recovery  
operation, even if you are unable to start Windows.  
24 Lenovo 3000 V200 Service and Troubleshooting Guide  
 
 
Chapter 5. Upgrading and replacing devices  
Replacing the battery  
Important  
Read Safety and Warranty Guide before replacing the battery.  
1. Turn off the computer, or enter hibernation mode. Then disconnect the ac  
adapter and all cables from the computer.  
Note: If you are using an ExpressCard, the computer might not be able to  
enter hibernation mode. If this happens, turn off the computer.  
2. Close the computer display, and turn the computer over.  
3. Unlock the battery latch ꢀ1ꢁ by sliding it to the unlocked position.  
1
4. Unlock the battery latch ꢀ2ꢁ by sliding it to the unlocked position. While  
holding the latch in the unlocked position, remove the battery ꢀ3ꢁ.  
2
3
© Copyright Lenovo 2007  
 
25  
 
Replacing the battery  
5. Install a fully charged battery ꢀ1ꢁ.  
1
6. Slide the battery latch to the locked position ꢀ2ꢁ.  
2
2
7. Turn the computer over again. Connect the ac adapter and cables to the  
computer.  
Upgrading the hard disk drive  
Important  
Read Safety and Warranty Guide before replacing the hard disk drive.  
You can increase the storage capacity of your computer by replacing the hard  
disk drive with one of greater capacity. You can purchase a new hard disk  
drive from your Lenovo reseller or a marketing representative.  
26 Lenovo 3000 V200 Service and Troubleshooting Guide  
 
 
Upgrading the hard disk drive  
Notes:  
1. Replace the hard disk drive only if you upgrade it or have it repaired. The  
connectors and bay of the hard disk drive were not designed for frequent  
changes, or drive swapping.  
2. The Rescue and Recovery workspace and the Product Recovery program  
are not included on an optional hard disk drive.  
Attention  
Handling a hard disk drive  
v Do not drop the drive or subject it to physical shocks. Put the drive on  
a material, such as soft cloth, that absorbs the physical shock.  
v Do not apply pressure to the cover of the drive.  
v Do not touch the connector.  
The drive is very sensitive. Incorrect handling can cause damage and  
permanent loss of data on the hard disk. Before removing the hard disk  
drive, make a backup copy of all the information on the hard disk, and  
then turn the computer off. Never remove the drive while the system is  
operating, in sleep mode, or in hibernation mode.  
To replace the hard disk drive, do the following:  
1. Turn off the computer; then disconnect the ac adapter and all cables from  
the computer.  
2. Close the computer display, and turn the computer over.  
3. Remove the battery.  
4. Unfasten two screws ꢀ1ꢁ, and remove the hard disk coverꢀ2ꢁ.  
2
1
1
Chapter 5. Upgrading and replacing devices 27  
 
Upgrading the hard disk drive  
5. Disconnect the hard disk drive and remove it by pulling out the tabꢀ3ꢁ.  
3
6. Insert a new hard disk drive into the hard disk drive bay ꢀ1ꢁ, then firmly  
install it.  
1
28 Lenovo 3000 V200 Service and Troubleshooting Guide  
 
Upgrading the hard disk drive  
7. Reinstall the cover by aligning the front side of the cover first ꢀ1ꢁ, and  
closing the cover ꢀ2ꢁ. Then tighten the two screws ꢀ3ꢁ.  
2
1
1
3
3
8. Reinstall the battery.  
9. Turn the computer over again. Connect the ac adapter and cables to the  
computer.  
Replacing memory  
Important  
Read Safety and Warranty Guide before replacing memory.  
Increasing memory capacity is an effective way to make programs run faster.  
You can increase the amount of memory in your computer by installing a  
PC2-5300 (double data rate (DDR) II 667) synchronous dynamic random  
access memory (DRAM) unbuffered small outline dual inline memory module  
(SO-DIMM), available as an option, in the memory slot of your computer.  
SO-DIMMs with different capacities are available.  
Note: Use only the memory types supported by your computer. If you  
incorrectly install the optional memory or install an unsupported  
memory type, a warning beep will sound when you try to start the  
computer.  
To install an SO-DIMM, do the following:  
1. Touch a metal table or a grounded metal object. This action reduces any  
static electricity in your body, that could damage the SO-DIMM. Do not  
touch the contact edge of the SO-DIMM.  
Chapter 5. Upgrading and replacing devices 29  
 
 
Replacing memory  
2. Turn off the computer; then disconnect the ac adapter and all cables  
from the computer.  
3. Close the computer display, and turn the computer over.  
4. Remove the battery.  
5. Unfasten the two screws ꢀ1ꢁ on the cover of the memory slot, and  
remove the cover ꢀ2ꢁ.  
2
1
1
6. If the SO-DIMM is already installed in the memory slot, remove it to  
make room for the new one by pressing out on the latches on both edges  
of the socket at the same time. Be sure to save it for future use.  
7. Find the notch on the contact edge side of the SO-DIMM.  
Attention: To avoid damaging the SO-DIMM, do not touch its contact  
edge.  
30 Lenovo 3000 V200 Service and Troubleshooting Guide  
 
Replacing memory  
8. With the notched end of the SO-DIMM toward the contact edge side of  
the socket, firmly insert the SO-DIMM into the socket at an angle of  
about 20 degrees ꢀ1ꢁ, then press it firmly ꢀ2ꢁ.  
2
1
1
2
9. Push the SO-DIMM down until it snaps into place.  
10. Make sure that the memory module is firmly fixed in the slot and does  
not move easily.  
11. Reinstall the cover of the memory slot by aligning the front side of the  
cover first ꢀ1ꢁ, and closing the coverꢀ2ꢁ. Then tighten the two screws  
ꢀ3ꢁ.  
1
3
1
3
2
Attention: When you have replaced the SO-DIMM, do not use your  
computer until you have closed the memory slot cover. Never use the  
computer with the cover open.  
Chapter 5. Upgrading and replacing devices 31  
 
Replacing memory  
12. Reinstall the battery.  
13. Turn the computer over again, and reconnect the ac adapter and cables to  
the computer.  
To make sure that the SO-DIMM is installed correctly, do as follows:  
1. Turn the computer on.  
2. While the initial screen is displayed, press F1. The BIOS Utility screen  
opens. The Memoryitem shows the amount of memory you can utilize.  
32 Lenovo 3000 V200 Service and Troubleshooting Guide  
 
Chapter 6. Getting help and service  
Getting help and service  
If you need help, service, technical assistance, or just want more information  
about Lenovo computers, you will find a wide variety of sources available  
from Lenovo to assist you. This section contains information about where to  
go for additional information about Lenovo computers, what to do if you  
experience a problem with your computer, and whom to call for service  
should it be necessary.  
Microsoft Service Packs are the latest software source for Windows product  
updates. They are available via Web download (connection charges may  
apply) or via a disc. For more specific information and links, please go to the  
Microsoft Web site at http://www.microsoft.com. Lenovo offers Up and  
Running technical assistance with installation of, or questions related to,  
Service Packs for your Lenovo-preinstalled Microsoft Windows product. For  
information, please contact the Customer Support Center at the phone  
number(s) listed in Worldwide telephone list” on page 35. Some fees might  
apply.  
Getting help on the Web  
The Lenovo Web site on the World Wide Web has up-to-date information  
about Lenovo computers and support. The address for the Lenovo home page  
You can find support information for your Lenovo 3000 computer at  
http://www.lenovo.com/support. Research this Web site to learn how to  
solve problems, find new ways to use your computer, and learn about options  
that can make working with your Lenovo computer even easier.  
Calling the Customer Support Center  
If you have tried to correct the problem yourself and still need help, during  
the warranty period, you can get help and information by telephone through  
the Customer Support Center. The following services are available during the  
warranty period:  
v Problem determination - Trained personnel are available to assist you with  
determining if you have a hardware problem and deciding what action is  
necessary to fix the problem.  
© Copyright Lenovo 2007  
 
33  
 
Getting help and service  
v Lenovo hardware repair - If the problem is determined to be caused by  
Lenovo hardware under warranty, trained service personnel are available to  
provide the applicable level of service.  
v Engineering change management - Occasionally, there might be changes  
that are required after a product has been sold. Lenovo or your reseller, if  
authorized by Lenovo, will make selected Engineering Changes (ECs)  
available that apply to your hardware.  
The following items are not covered:  
v Replacement or use of parts not manufactured for or by Lenovo or  
nonwarranted parts  
Note: All warranted parts contain a 7-character identification in the format  
FRU XXXXXXX  
v Identification of software problem sources  
v Configuration of BIOS as part of an installation or upgrade  
v Changes, modifications, or upgrades to device drivers  
v Installation and maintenance of network operating systems (NOS)  
v Installation and maintenance of application programs  
To determine if your Lenovo hardware product is in warranty and when the  
warranty expires, go to http://www.lenovo.com/support, and click Warranty,  
then follow the instructions on the screen.  
Refer to your Lenovo hardware warranty for a full explanation of Lenovo  
warranty terms. Be sure to retain your proof of purchase to obtain warranty  
service.  
If possible, be near your computer when you make your call in case the  
technical assistance representative needs to help you resolve a computer  
problem. Please ensure that you have downloaded the most current drivers  
and system updates, run diagnostics, and recorded information before you  
call. When calling for technical assistance, please have the following  
information available:  
v Machine Type and Model  
v Serial numbers of your computer, monitor, and other components, or your  
proof of purchase  
v Description of the problem  
v Exact wording of any error messages  
v Hardware and software configuration information for your system  
The telephone numbers for your Customer Support Center location are  
located in the Worldwide telephone list section of this guide.  
Note: Telephone numbers are subject to change without notice. For the latest  
list of Customer Support Center telephone numbers and hours of  
34 Lenovo 3000 V200 Service and Troubleshooting Guide  
 
Getting help and service  
operation, visit the Support Web site at http://www.lenovo.com/  
support/phone. If the number for your country or region is not listed,  
contact your Lenovo reseller or Lenovo marketing representative.  
Getting help around the world  
If you travel with your computer or relocate it to a country where your  
Lenovo machine type is sold, your computer might be eligible for  
International Warranty Service, which automatically entitles you to obtain  
warranty service throughout the warranty period. Service will be performed  
by service providers authorized to perform warranty service.  
Service methods and procedures vary by country, and some services might  
not be available in all countries. International Warranty Service is delivered  
through the method of service (such as depot, carry-in, or on-site service) that  
is provided in the servicing country. Service centers in certain countries might  
not be able to service all models of a particular machine type. In some  
countries, fees and restrictions might apply at the time of service.  
To determine whether your computer is eligible for International Warranty  
Service and to view a list of the countries where service is available, go to  
http://www.lenovo.com/support, click Warranty, and follow the instructions  
on the screen.  
Worldwide telephone list  
Phone numbers are subject to change without notice. For the most current  
Country or Region  
Telephone Number  
Africa  
Africa: +44 (0)1475-555-055  
South Africa: +27-11-3028888 and 0800110756  
Central Africa: Contact the nearest Business Partner  
Argentina  
Australia  
Austria  
0800-666-0011 (Spanish)  
1300-880-917 (English)  
01-24592-5901 (30 day up and running support)  
01-211-454-610 (Warranty service and support)  
(German)  
Belgium  
02-210-9820 (30 day up and running support)  
02-225-3611 (Warranty service and support)  
(Dutch)  
02-210-9800 (30 day up and running support)  
02-225-3611 (Warranty service and support)  
(French)  
Bolivia  
0800-0189 (Spanish)  
Chapter 6. Getting help and service 35  
 
 
Getting help and service  
Country or Region  
Telephone Number  
Brazil  
Sao Paulo region: (11) 3889-8986  
Outside Sao Paulo region: 0800-701-4815  
(Brazilian Portuguese)  
Brunei  
801-1041  
Canada  
1-800-565-3344 (English, French)  
In Toronto only call: 416-383-3344  
Chile  
800-224-488  
188-800-442-488 (Toll free)  
(Spanish)  
China (Hong Kong  
S.A.R.)  
Notebooks: 852-2516-3919  
Desktops: 800-938-008  
China (Macau S.A.R.)  
Notebooks: 0800-689  
Desktops: 0800-686  
Colombia  
Costa Rica  
Croatia  
1-800-912-3021 (Spanish)  
Toll free: 0-800-011-1029 (Spanish)  
0800-0426  
Cyprus  
+357-22-841100  
Czech Republic  
Denmark  
+420-2-7213-1316  
4520-8200 (30 day up and running support)  
7010-5150 (Warranty service and support)  
(Danish)  
Dominican Republic  
Ecuador  
1-866-434-2080 (Spanish)  
1-800-426911 (Spanish)  
800-6264 (Spanish)  
El Salvador  
Estonia  
+ 372 66 00 800  
+ 372 6776793  
Finland  
France  
09-459-6960 (30 day up and running support)  
+358-800-1-4260 (Warranty service and support)  
(Finnish)  
0238-557-450 (30 day up and running support)  
0810-631-020 (Software warranty service and support)  
0810-631-213 (Hardware warranty service and support)  
(French)  
Germany  
07032-15-49201 (30 day up and running support)  
01805-25-35-58 (warranty service and support)  
(German)  
Greece  
+30-210-680-1700  
Guatemala  
1800-624-0051 (Spanish)  
36 Lenovo 3000 V200 Service and Troubleshooting Guide  
 
Getting help and service  
Country or Region  
Telephone Number  
Honduras  
Tegucigalpa: 232-4222  
San Pedro Sula: 552-2234  
(Spanish)  
Hungary  
India  
+36-1-382-5720  
1800-425-6666  
or  
+91-80-2678-8970  
(English)  
Indonesia  
Ireland  
001-803-606-282 (English/Bahasa (Indonesia))  
01-815-9202 (30 day up and running support)  
01-881-1444 (warranty service and support)  
(English)  
Israel  
Italy  
+972-3-531-3900 - Givat Shmuel Service Center  
(Hebrew, English)  
02-7031-6101 (30 day up and running support)  
39-800-820094 (warranty service and support)  
(Italian)  
Japan  
0120-000-817 (toll free)  
0570-064-400  
Korea  
1588-6782 (Korean)  
Latvia  
+371 7070360  
Lithuania  
Luxembourg  
Malaysia  
Malta  
+370 5 278 66 00  
+352-298-977-5063 (French)  
1800-88-1889 (English/Bahasa (Malay))  
+35621445566  
Mexico  
001-866-434-2080 (Spanish)  
+44 (0)1475-555-055  
Middle East  
Netherlands  
New Zealand  
Nicaragua  
Norway  
+31-20-514-5770 (Dutch)  
0800-777-217 (English)  
001-800-220-1830 (Spanish)  
6681-1100 (30 day up and running support)  
8152-1550 (warranty service and support)  
(Norwegian)  
Panama  
206-6047 (Spanish)  
Lenovo Customer Support Center-toll free:  
001-866-434-2080  
Peru  
0-800-50-866 (Spanish)  
1800-1601-0033  
Philippines  
Chapter 6. Getting help and service 37  
 
Getting help and service  
Country or Region  
Telephone Number  
+48-22-878-6999  
Poland  
Portugal  
+351-21-892-7147 (Portuguese)  
+4-021-224-4015  
Romania  
Russian Federation  
Singapore  
Slovakia  
+7-495-7558800 (Russian)  
800-6011-343 (English)  
+421-2-4954-5555  
Slovenia  
+386-1-4796-699  
Spain  
91-714-7983  
0901-100-000  
(Spanish)  
Sri Lanka  
Sweden  
+94-11-249-3523 (English)  
08-477-4420 (30 day up and running support)  
077-117-1040 (warranty service and support)  
(Swedish)  
Switzerland  
058-333-0900 (30 day up and running support)  
0800-55-54-54 (warranty service and support:)  
(German/French/Italian)  
Taiwan  
0800-000-701 (Mandarin)  
1800-060-066 (Thai)  
Thailand  
Turkey  
00800-4463-2041 (Turkish)  
United Kingdom  
01475-555-055 (30 day up and running support)  
08705-500-900 (standard warranty support)  
(English)  
United States  
1-800-426-7378  
(English)  
Uruguay  
Venezuela  
Vietnam  
000-411-005-6649 (Spanish)  
0-800-100-2011 (Spanish)  
For northern area and Hanoi: 84-4-843-6675  
For southern area and Ho Chi Minh City: 84-8-829-5160  
(English, Vietnamese)  
38 Lenovo 3000 V200 Service and Troubleshooting Guide  
 
Appendix A. Warranty information  
This Appendix provides information regarding the warranty period and type  
of warranty service applicable to your Lenovo hardware product in your  
country or region. For the terms and conditions of the Lenovo Limited  
Warranty that applies to your Lenovo hardware product, see Chapter 3,  
Warranty Information in the Safety and Warranty Guide included with your  
Lenovo hardware product.  
Types of  
Machine  
Type  
Warranty  
Service  
Country or Region of Purchase Warranty period  
0764  
US, Canada, Mexico, Brazil,  
Australia, Japan  
Parts and Labor - 1 year  
Battery pack - 1 year  
3
1
Other  
Parts and Labor - 1 year  
Battery pack - 1 year  
4
1
Types of warranty service  
If required, your Service Provider will provide repair or exchange service  
depending on the type of warranty service specified for your Lenovo  
hardware product in the above table and as described below. Scheduling of  
service will depend upon the time of your call and is subject to parts  
availability. Service levels are response time objectives and are not guaranteed.  
The specified level of warranty service may not be available in all worldwide  
locations, additional charges may apply outside your Service Provider’s  
normal service area, contact your local Service Provider representative or your  
reseller for country and location specific information.  
1. Customer Replaceable Unit (CRU) Service  
Under CRU Service, your Service Provider will ship CRUs to you for you  
to install. Most CRUs are easy to install whereas others may require some  
technical skill and tools. CRU information and replacement instructions are  
shipped with your product and are available from Lenovo at any time  
upon request. You may request that a Service Provider install some CRUs  
under one of the other types of warranty service designated for your  
product. Installation of external CRUs (such as mice, keyboards, or  
monitors) is your responsibility. Lenovo specifies in the materials shipped  
with a replacement CRU whether the defective CRU must be returned.  
When return is required, 1) return instructions, a prepaid return shipping  
label, and a container are included with the replacement CRU, and 2) you  
© Copyright Lenovo 2007  
 
39  
 
may be charged for the replacement CRU if your Service Provider does  
not receive the defective CRU within thirty (30) days of your receipt of the  
replacement.  
2. On-site Service  
Under On-Site Service, your Service Provider will either repair or  
exchange the product at your location. You must provide a suitable  
working area to allow disassembly and reassembly of the Lenovo product.  
For some products, certain repairs may require your Service Provider to  
send the product to a designated service center.  
3. Courier or Depot Service  
Under Courier or Depot Service, your product will be repaired or  
exchanged at a designated service center, with shipping arranged by your  
Service Provider. You are responsible for disconnecting the product. A  
shipping container will be provided to you for you to return your product  
to a designated service center. A courier will pick up your product and  
deliver it to the designated service center. Following its repair or exchange,  
the service center will arrange the return delivery of the product to you.  
4. Customer Carry-In or Mail-In Service  
Under Customer Carry-In or Mail-In Service, your product will be  
repaired or exchanged at a designated service center, with delivery or  
shipping arranged by you. You are responsible to deliver or mail, as your  
Service Provider specifies, (prepaid unless specified otherwise) the product  
suitably packaged to a designated location. After the product has been  
repaired or exchanged, it will be made available for your collection.  
Failure to collect the product may result in your Service Provider  
disposing of the product as it sees fit. For Mail-in Service, the product will  
be returned to you at Lenovo’s expense, unless your Service Provider  
specifies otherwise.  
40 Lenovo 3000 V200 Service and Troubleshooting Guide  
 
Appendix B. Customer Replaceable Units (CRUs)  
Customer Replaceable Units (CRUs) are computer parts that can be upgraded  
or replaced by the customer. There are two types of CRUs: internal and  
external. External CRUs are easy to install, whereas internal CRUs require  
some technical skills and in some cases might require tools such as a  
screwdriver. However, both internal and external CRUs are safe for removal  
by the customer.  
Customers are responsible for replacing all external CRUs. Internal CRUs can  
be removed and installed by customers or by a Lenovo service technician  
during the warranty period.  
Your computer contains the following types of external CRUs:  
v External CRUs (pluggable): These CRUs unplug from the computer.  
Examples of these types of CRUs include the ac adapter and power cord.  
v External CRUs with latches: These CRUs include a latch to help you  
remove and replace the part. Examples of these types of CRUs include the  
notebook main battery, an optical drive, a hard-disk drive, and an extended  
battery.  
Your computer contains the following types of internal CRUs:  
v Internal CRUs (located behind an access panel): These CRUs are isolated  
parts within the computer that are concealed by an access panel that is  
typically secured by either one or two screws. Once the access panel is  
removed, only the specific CRU is visible. Examples of these types of CRUs  
include memory modules and hard disk drives.  
v Internal CRUs (located within the product): These CRUs are accessible  
only by opening the computer’s outer case. Examples of these CRUs  
include PCI Express Mini Cards and the integrated keyboard.  
Online Access Help provides instructions for replacing internal and external  
CRUs. To open Access Help, click Start, move the pointer to All Programs;  
then to Lenovo Care. Click Access Help.  
Additionally, the Service and Troubleshooting Guide (this guide) and Setup  
Instructions provide instructions for several critical CRU’s.  
If you are unable to access these instructions or if you have difficulty  
replacing a CRU, you can use either of the following additional resources:  
© Copyright Lenovo 2007  
 
41  
 
v The Online Hardware Maintenance Manual and Online Videos available  
from the Support Web site  
v The Customer Support Center. For the telephone number of the Support  
Center for your country or region, see Worldwide telephone list” on page  
Note: Only use computer parts provided by Lenovo. See Chapter 3,  
Warranty Information in the Safety and Warranty Guide for warranty  
information about the CRUs for your machine type.  
Service and  
Troubleshooting Instructions  
Guide  
Setup  
Access Online  
Help Hardware  
Online  
Video  
Maintenance  
Manual  
External CRUs (pluggable)  
AC adapter  
X
X
Power cord for  
ac power  
adapter  
External CRUs (with latches)  
Battery  
X
X
X
X
X
X
X
X
X
X
X
Optical drive  
Memory  
Internal CRUs (behind an access panel)  
Hard disk  
drive  
X
X
X
X
X
X
Internal CRUs (located within the product)  
PCI Express  
Mini Card  
X
42 Lenovo 3000 V200 Service and Troubleshooting Guide  
 
Appendix C. Features and specifications  
For details about each part and its function of your computer, see “About  
your computerin online Access Help.  
Features  
Processor  
v See the system properties of you computer. You can do this as follows:  
Click Start, right-click Computer; then from the pull down menu select  
Properties.  
Memory  
v Double data rate (DDR) synchronous dynamic random access memory  
(DRAM) II  
Storage device  
v 2.5-inch hard disk drive  
Display  
The color display uses TFT technology:  
v Size: 12.1 inch  
v Resolution:  
– LCD: 1280-by-800  
– External monitor: Up to 2048-by-1536  
v Brightness control  
v Integrated camera (on some models)  
Keyboard  
v Fingerprint reader (on some models)  
v 84-key, 85-key, or 89-key  
v Touch pad  
v Fn key function  
v Lenovo Care button  
v Volume control buttons  
v Instant on button  
Interface  
v External-monitor connector  
v Stereo headphone jack  
v Microphone jack  
v 3 Universal Serial Bus (USB) connectors  
v RJ11 telephone connector  
© Copyright Lenovo 2007  
43  
 
 
Features  
v RJ45 Ethernet connector  
v IEEE1394 connector  
ExpressCard slot  
v ExpressCard  
Optical drive  
v CD-ROM, DVD-ROM, Combo or Multi drive depending on the model.  
Wireless features  
v Integrated wireless LAN  
v Bluetooth (on some models)  
v Wireless radio switch  
Digital media reader  
v 5-in-1 (SD card, MMC, Memory Stick, xD-Picutre Card, Memory Stick Pro)  
digital media slot  
Specifications  
Size  
v Width: 305 mm  
v Depth: 227 mm  
v Height: 31.7 to 32.3 mm  
Environment  
v Maximum altitude without pressurization: 3048 m (10000 ft)  
v Temperature  
– At altitudes up to 2438 m (8000 ft)  
- Operating with no optical disc in the drive: 5° to 35°C (41° to 95°F)  
- Operating with an optical disc in the drive: 10° to 35°C (50° to 95°F)  
- Non-operating: 5° to 43°C (41° to 109°F)  
– At altitudes above 2438 m (8000 ft)  
- Maximum operating temperature, 31.3°C (88° F)  
Note: When you charge the battery pack, its temperature must be at least  
10°C (50°F).  
v Relative humidity:  
– Operating with no optical disc in the drive: 8% to 95%  
– Operating with an optical disc in the drive: 8% to 80%  
Heat output  
v 65 W (222 Btu/hour) maximum  
44 Lenovo 3000 V200 Service and Troubleshooting Guide  
 
 
Specifications  
Power source (ac adapter)  
v Sine-wave input at 50 to 60 Hz  
v Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz  
Battery pack  
v Lithium-ion (Li-Ion) battery pack  
– Nominal voltage: 11.1 V dc  
– Capacity: 2.6 AH or 5.2 AH, depending on the model  
Battery life  
v For percentage of battery power remaining, see Power Meter on the task  
tray.  
Appendix C. Features and specifications 45  
 
Specifications  
46 Lenovo 3000 V200 Service and Troubleshooting Guide  
 
Appendix D. Notices  
Notices  
Lenovo may not offer the products, services, or features discussed in this  
document in all countries. Consult your local Lenovo representative for  
information on the products and services currently available in your area. Any  
reference to a Lenovo product, program, or service is not intended to state or  
imply that only that Lenovo product, program, or service may be used. Any  
functionally equivalent product, program, or service that does not infringe  
any Lenovo intellectual property right may be used instead. However, it is the  
user’s responsibility to evaluate and verify the operation of any other product,  
program, or service.  
Lenovo may have patents or pending patent applications covering subject  
matter described in this document. The furnishing of this document does not  
give you any license to these patents. You can send license inquiries, in  
writing, to:  
Lenovo (United States), Inc.  
1009 Think Place - Building One  
Morrisville, NC 27560  
U.S.A.  
Attention: Lenovo Director of Licensing  
LENOVO PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY  
OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT  
LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,  
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some  
jurisdictions do not allow disclaimer of express or implied warranties in  
certain transactions, therefore, this statement may not apply to you.  
This information could include technical inaccuracies or typographical errors.  
Changes are periodically made to the information herein; these changes will  
be incorporated in new editions of the publication. Lenovo may make  
improvements and/or changes in the product(s) and/or the program(s)  
described in this publication at any time without notice.  
The products described in this document are not intended for use in  
implantation or other life support applications where malfunction may result  
in injury or death to persons. The information contained in this document  
does not affect or change Lenovo product specifications or warranties.  
Nothing in this document shall operate as an express or implied license or  
indemnity under the intellectual property rights of Lenovo or third parties. All  
© Copyright Lenovo 2007  
 
47  
 
information contained in this document was obtained in specific environments  
and is presented as an illustration. The result obtained in other operating  
environments may vary.  
Lenovo may use or distribute any of the information you supply in any way  
it believes appropriate without incurring any obligation to you.  
Any references in this publication to non-Lenovo Web sites are provided for  
convenience only and do not in any manner serve as an endorsement of those  
Web sites. The materials at those Web sites are not part of the materials for  
this Lenovo product, and use of those Web sites is at your own risk.  
Any performance data contained herein was determined in a controlled  
environment. Therefore, the result obtained in other operating environments  
may vary significantly. Some measurements may have been made on  
development-level systems and there is no guarantee that these measurements  
will be the same on generally available systems. Furthermore, some  
measurements may have been estimated through extrapolation. Actual results  
may vary. Users of this document should verify the applicable data for their  
specific environment.  
Electronic emissions notices  
The following information refers to Lenovo 3000 V200, machine type 0764.  
Federal Communications Commission (FCC) Statement  
This equipment has been tested and found to comply with the limits for a  
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are  
designed to provide reasonable protection against harmful interference in a  
residential installation. This equipment generates, used, and can radiate radio  
frequency energy and, if not installed and used in accordance with the  
instructions, may cause harmful interference to radio communications.  
However, there is no guarantee the interference will not occur in a particular  
installation. If this equipment does cause harmful interference to radio or  
television reception, which can be determined by turning the equipment off  
and on, the user is encouraged to try to correct the interference by one or  
more of the following measures:  
v
v
v
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different from that to  
which the receiver is connected.  
v
Consult an authorized dealer or service representative for help.  
Properly shielded and grounded cables and connectors must be used in order  
to meet FCC emission limits. Proper cables and connectors are available from  
48 Lenovo 3000 V200 Service and Troubleshooting Guide  
 
 
Lenovo authorized dealers. Lenovo is not responsible for any radio or  
television interference caused by using other than recommended cables or  
connectors or by unauthorized changes or modifications to this equipment.  
Unauthorized changes or modifications could void the user’s authority to  
operate the equipment.  
This device complies with Part 15 of the FCC Rules. Operation is subject to  
the following two conditions: (1) this device may not cause harmful  
interference, and (2) this device must accept any interference received,  
including interference that may cause undesired operation.  
Responsible party:  
Lenovo (United States) Incorporated  
1009 Think Place - Building One  
Morrisville, NC 27650  
U.S.A.  
Telephone: (919) 294-5900  
Industry Canada Class B emission compliance statement  
This Class B digital apparatus complies with Canadian ICES-003.  
Avis de conformité à la réglementation d’Industrie Canada  
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du  
Canada.  
European Union EMC Directive conformance statement  
This product is in conformity with the protection requirements of EU Council  
Directive 89/336/EEC on the approximation of the laws of the Member States  
relating to electromagnetic compatibility. Lenovo cannot accept responsibility  
for any failure to satisfy the protection requirements resulting from a  
nonrecommended modification of the product, including the fitting of  
non-Lenovo option cards.  
This product has been tested and found to comply with the limits for Class B  
Information Technology Equipment according to CISPR 22/European  
Standard EN 55022. The limits for Class B equipment were derived for typical  
residential environments to provide reasonable protection against interference  
with licensed communication devices.  
Properly shielded and grounded cables and connectors must be used in order  
to reduce the potential for causing interference to radio and TV  
communications and to other electrical or electronic equipment. Such cables  
Appendix D. Notices 49  
 
 
and connectors are available from Lenovo authorized dealers. Lenovo cannot  
accept responsibility for any interference caused by using other than  
recommended cables and connectors.  
Japanese VCCI Class B statement  
EU WEEE Statements  
The Waste Electrical and Electronic Equipment (WEEE) mark applies only to  
countries within the European Union (EU) and Norway. Appliances are  
labeled in accordance with European Directive 2002/96/EC concerning waste  
electrical and electronic equipment (WEEE). The Directive determines the  
framework for the return and recycling of used appliances as applicable  
throughout the European Union. This label is applied to various products to  
indicate that the product is not to be thrown away, but rather reclaimed upon  
end of life per this Directive.  
Users of electrical and electronic equipment (EEE) with the WEEE marking  
per Annex IV of the WEEE Directive must not dispose of end of life EEE as  
unsorted municipal waste, but use the collection framework available to them  
for the return, recycle, recovery of WEEE and minimize any potential effects  
of EEE on the environment and human health due to the presence of  
hazardous substances. For additional WEEE information go to:  
Notice for users in the U.S.A.  
California Perchlorate Information:  
Products containing CR (manganese dioxide) lithium coin cell batteries may  
contain perchlorate.  
Perchlorate Material — special handling may apply.  
50 Lenovo 3000 V200 Service and Troubleshooting Guide  
 
 
IBM Lotus Software Offer  
About the offer: As a qualifying purchaser of a Lenovo notebook computer,  
you are receiving a single, limited license for the Lotus Notes® “standalone”  
client. This license entitles you to install and use this software on your new  
Lenovo notebook computer using one of the following options:  
v Media for this software is not included in this offer. If you do not  
already have the appropriate Lotus Notes Client software media, you can  
order a CD and install the software onto your computer. For more  
v If you already have a licensed copy of the software, you are entitled to  
make and use one additional copy of the software you have.  
About IBM Lotus Notes: With your standalone, limited use Notes client, you  
can integrate your most valuable messaging, collaborative and personal  
information management (PIM) resources —like e-mail, calendar, to-do list —  
allowing you to access them while connected to or disconnected from your  
network. The standalone license does not include the right to access any IBM®  
Lotus Domino® servers; however this stand-alone license may be upgraded to  
a full Notes license at a reduced price. For more information visit  
Customer Support: For support information and phone numbers to help with  
initial installation of software, visit http://www.lenovo.com/support. To  
purchase technical support beyond this initial installation support, visit  
International Program License Agreement: The software licensed to you  
under this offer does not include software upgrades or technical support, and  
is subject to the terms and conditions of the IBM International Program  
License Agreement (IPLA) that accompanies the software. Your use of the  
Lotus Notes program described in this offer constitutes acceptance of the  
terms of this Offer and the IPLA. For further information regarding the IBM  
IPLA, visit http://www.ibm.com/software/sla/sladb.nsf. These programs are  
not for resale.  
Proof of Entitlement: The proof of purchase for your qualifying Lenovo  
notebook computer, as well as this Offer document, should be retained as  
your proof of entitlement.  
Purchasing Upgrades, Additional Licenses and Technical Support  
Software upgrades and technical support are available for a fee through IBM’s  
Passport Advantage® Program. For information about purchasing additional  
licenses for Notes or other Lotus products, visit http://www.ibm.com or  
Appendix D. Notices 51  
 
 
To order a CD:  
Important: Pursuant to this Offer, you may order one CD media per license.  
You will need to provide the 7 digit serial number of the new Lenovo  
notebook computer that you purchased. The CD is provided at no charge;  
however, applicable shipping, duties and taxes may be imposed by local  
jurisdictions. Please allow 10 to 20 business days from receipt of your request  
for delivery.  
–In U. S. Or Canada:  
Call 800-690-3899  
–In Latin American Countries:  
Mail address:  
IBM - Lotus Notes and SmartSuite® Program  
Modus Media International  
501 Innovation Avenue  
Morrisville, NC, USA 27560  
Fax: 919-405-4495  
To inquire about an order, contact:  
–In European Countries:  
Mail address:  
Lotus Fulfillment, ModusLink Kft. 1222 Budapest,  
Nagytetenyi ut 112  
Hungary  
To inquire about an order, contact:  
–In Asia Pacific Countries:  
Mail address:  
IBM - Lotus Notes and SmartSuite Program  
Modus Media International  
eFulfillment Solution Center  
750 Chai Chee Road  
#03-10/14, Technopark at Chai Chee,  
Singapore 469000  
Fax: +65 6448 5830  
To inquire about an order, contact:  
52 Lenovo 3000 V200 Service and Troubleshooting Guide  
 
 
Trademarks  
The following terms are trademarks of Lenovo in the United States, other  
countries, or both:  
Lenovo  
Lenovo Care  
Rescue and Recovery  
The following terms are trademarks of International Business Machines  
Corporation in the United States, other countries, or both:  
IBM (used under license)  
Lotus  
Domino  
Lotus Notes  
Notes  
SmartSuite  
Passport Advantage  
Microsoft and Windows are trademarks of Microsoft Corporation in the  
United States, other countries, or both.  
Other company, product, or service names may be trademarks or service  
marks of others.  
Appendix D. Notices 53  
 
 
54 Lenovo 3000 V200 Service and Troubleshooting Guide  
 
Index  
problems (continued)  
A
H
hard disk drive  
B
battery  
help  
hibernation mode  
R
C
cleaning  
I
replacing  
K
computer cover  
computer display  
computer screen  
Customer Replaceable Unit (CRU)  
keyboard  
L
S
M
sleep mode  
memory  
D
drives  
N
storage media  
notice  
E
T
P
F
password  
factory contents  
U
power management  
problems  
upgrading  
W
Web  
© Copyright Lenovo 2007  
55  
 
 
56 Lenovo 3000 V200 Service and Troubleshooting Guide  
 
 
Part Number: 42W9087  
Printed in China  
(1P) P/N: 42W9087  
 

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