Polycom Server 1416 8711 User Manual

Call Hold  
Call Transfer  
User Guide  
Polycom® KIRK Wireless Server 600v3  
(SIP Protocol)  
1416 8711, ed. 1  
 
Contents  
1 Call Hold and Call Transfer  
Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1  
Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1  
Call transfer - attended . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2  
Call transfer - semi-attended . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2  
Call transfer - blind . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2  
11  
 
12  
 
1
Call Hold and Call Transfer  
This guide describes how put a call on hold and how to transfer a call on your  
handset when operating on a SIP call handler and when supported on KIRK  
Wireless Server 600v3.  
The guide is intended for end users and provides information about activating  
call hold and call transfer on your handset specific for your call handler.  
Contact your system administrator for informaton about your call handler and  
wireless server.  
For more information about the handset in general, refer to the Handset User  
Guide.  
This section includes information about activating:  
“Call Hold” on page 1-1  
“Call Transfer” on page 1-1  
Call Hold  
Use this feature to hold a call. A call may be placed on hold, in which case the  
connection is not terminated but no verbal communication is possible until the  
call is removed from hold.  
On your handset, do the following:  
While on call, press R. The call is now on hold.  
Call Transfer  
Use this feature to transfer a call to another handset by dialing a new  
number/extension. The transferred call can be either attended, semi-attended  
or blind. If the transferred call is attended, the desired number/extension is  
notified of the impending transfer (the caller is put on hold). If the transferred  
1–1  
 
call is semi-attended, the person transferring the call hangs up after hearing a  
ring tone. If the transferred call is blind, the desired number/extension is not  
notified of the impending transfer.  
Call transfer - attended  
You (B) receive a call from A, who wants to speak with C. On your handset, do  
the following:  
1
While on call, press R, and dial the number or extension of C. A is put on  
hold, and C answers the call.  
2
Press  
and the call is now transferred to C.  
Call transfer - semi-attended  
You (B) receive a call from A, who wants to speak with C. On your handset, do  
the following:  
1
2
While on call, press R, and dial the number or extension of C.  
After hearing a ring tone, you press  
call. The call is now transferred to C.  
and thereafter C answers the  
Call transfer - blind  
You (B) receive a call from A, who wants to speak with C. On your handset, do  
the following:  
1
2
While on call, press R, and dial the number or extension of C.  
Press and the call is now transferred to C, i.e you hang up before  
hearing a ring tone. Thereafter C answers the call.  
1–2  
 

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