Polycom Typewriter 1725 361300 001 User Manual

Avaya DEFINITY Communications System  
LinkPlus Interface Guide  
SpectraLink 6000 System  
SpectraLink 8000 System  
July 2008 Edition  
1725-36130-001  
Version E  
 
About this Guide  
Polycom is the market leader in multi-cellular wireless telephone  
systems for the workplace. We manufacture a range of products to  
suit any size installation. All Polycom products use our LinkPlus  
digital integration technology to integrate with various digital switch  
platforms. Using LinkPlus technology, Wireless Telephones  
(handsets) emulate digital telephone sets to deliver advanced  
capabilities such as multiple line appearances and LCD display  
features. This document explains the programming or administration  
required to use the host digital switch with the following Polycom  
products:  
SpectraLink 6000 System – SpectraLink 6300 MCU  
The SpectraLink 6300 MCU supports up to 3,200 handsets and up to  
1,000 Base Stations. Up to 25 shelves can be interconnected for  
maximum system capacity.  
SpectraLink 6000 System – SpectraLink 6100 MCU  
Designed for smaller installations supporting up to 64 handsets and  
up to 16 Base Stations. Up to four MCU controllers can be  
interconnected for maximum system capacity.  
SpectraLink 8000 Telephony Gateway  
The SpectraLink 8000 Telephony Gateway is a wireless LAN-based  
telephony product that provides high quality packetized voice  
communications using the Internet Protocol (IP).  
Different models of SpectraLink Wireless Telephones vary in  
functional capabilities. This document covers the basic operational  
features of all handsets. However, certain handset or PBX features  
may not be supported by your emulation.  
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LinkPlus Interface Guide: Avaya DEFINITY Communications System  
Related Documents  
SpectraLink 6300 MCU : Operator’s Console (1725-36125-001)  
SpectraLink 6100 MCU: Installation and Operation (1725-36097-001)  
SpectraLink 6020 Wireless Telephone and Accessories User Guide  
(1725-36092-001)  
Available at  
SpectraLink 8000 Telephony Gateway: Administration Guide for SRP  
(1725-36028-001)  
SpectraLink 8020/8030 Wireless Telephone and Accessories User Guide  
(1725-36023-001)  
SpectraLink e340/h340/i640 Wireless Telephone: Configuration and  
Administration (SRP) (72-1065-09)  
Available at  
Telephone Switch Interface Matrix (1725-36128-001)  
Available at  
Customer Support  
Polycom wants you to have a successful installation. If you have  
questions please contact the Customer Support Hotline at  
(800) 775-5330. The hotline is open Monday through Friday,  
6 a.m. to 6 p.m. Mountain time.  
For Technical Support: [email protected]  
For Knowledge Base:  
4
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About this Guide  
Icons and Conventions  
This manual uses the following icons and conventions.  
Caution! Follow these instructions carefully to avoid danger.  
Note these instructions carefully.  
Label  
This typeface indicates a key, label, or button on SpectraLink  
hardware.  
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1
Plan the Interface  
The system administrator programs the telephone system for use with  
the Wireless Telephone System using the normal administration  
terminal or procedures. Programming can be done after the handsets  
are registered.  
Recommended programming includes assigning extension numbers  
to the handsets and programming features on the telephone system so  
they are easily accessible from the handsets.  
For analog interfaces, macro codes are in the document relating to  
configuring the system. See SpectraLink 6300 MCU: Operator’s Console,  
SpectraLink 6100 MCU: Installation and Operation, or SpectraLink 8000  
Telephony Gateway: Administration Guide for SRP.  
The following information will help the system administrator set up  
the SpectraLink 8000 Wireless Telephones to operate in a way that  
feels familiar and comfortable to users.  
Plan Programming  
Digital Interface programming for the Wireless Telephone System will  
be faster if it is planned in advance by verifying the parameters and  
features on the current telephone system and wired phones. The  
system administrator must assign extension numbers to the handsets  
and plan the functions (trunk access, toll restrictions, system features,  
ringing options etc.) to be programmed for the handsets.  
One of these scenarios concerning how the handsets are programmed  
should apply to this site:  
All handsets are programmed alike: All handsets will be  
programmed exactly the same. Depending on the capabilities of  
the switch, the system administrator can often program one  
handset and use it as a model for all other handsets.  
Groups of handsets are programmed alike: Handsets are grouped  
into classes that are programmed alike. Depending on the  
capabilities of the switch, the system administrator can program  
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LinkPlus Interface Guide: Avaya DEFINITY Communications System  
“model” handsets then use the model as a template to program  
the other handsets.  
All handsets are different: All handsets are programmed differently,  
so each handset will be programmed individually.  
Before installation, the parameters of the wired phones should be  
verified to plan the parameters required for the handsets.  
Line assignment  
The handset supports up to nine line resources. Which lines should  
ring at this handset (Bridged Call Alerting) and which lines will be  
selected when the user goes off-hook (Idle or Alerting Appearance  
Preference)?  
Call appearances  
Should this extension number appear on any other telephone  
(bridged appearance)? On which sets should it ring (bridged call  
alerting)?  
Class of Service  
To which Class of Service should handsets be assigned?  
Coverage  
Where is this extension forwarded on busy/no answer?  
Call pickup group  
To which group does this extension or group of extensions belong?  
Toll restrictions  
To which Class of Restriction group should the handsets be assigned?  
Programmable buttons  
Ten programmable buttons are available for lines or features.  
Determine which features, if any, should be programmed on the  
handsets. These assignments may emulate assignments on the user's  
wired set.  
8
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Plan the Interface  
It will help to identify a wired set that is programmed exactly or close  
to the way the handsets should be programmed. This set can be  
duplicated to copy station parameters to the handsets.  
Assign Extension Numbers  
The wire contractor should inform the system administrator which  
port numbers have been designated for the handsets.  
The system administrator may use the Extension Assignments  
Worksheet at the end of this document to track the port numbers,  
extensions, users, and features assigned to handsets.  
The Wireless Telephone Display  
The SpectraLink Wireless Telephone will display the telephone  
number as it is dialed.  
Certain characters may be used by the system that are not  
implemented in the handset. Flashing characters are not implemented  
on the handset, nor is rolling or scrolling of text.  
Although some desksets do not have a display, any display  
information sent by the system will be displayed on the handset.  
Handset indicators  
Line indicators are associated with line access keys. Status indicators  
or icons are associated with voicemail, low battery function, other  
functions, and service interruption. A left or right arrow is displayed  
when the screen can be toggled either left or right to display more  
characters.  
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LinkPlus Interface Guide: Avaya DEFINITY Communications System  
When lines are programmed as shown on the key-map diagrams, the  
numeral icons on the handset display will be mapped to any deskset  
LEDs associated with the corresponding feature keys. The line icons  
will be displayed as follows:  
Handset  
Line State  
Line Status Icon State  
On-hook  
Off-hook  
Ringing  
On hold  
Off  
On  
Fast flash  
Slow flash  
Feature Programming Requirements  
When planning the interface, the following information must be taken  
into account:  
Line sequences  
The handset uses two types of key sequences to access PBX features  
and multiple lines. Line sequences are those where the user presses  
the LINE key and then a number key. The key-map design designates  
“line” keys that should be programmed for line appearance so that  
they correspond to line sequences on the handset.  
The line icon on the handset will reflect activity on the corresponding  
deskset key. For this reason, it is recommended that line appearance  
keys be used only for line access. If only one line is assigned to a  
particular handset, leave the other designated line keys identified on  
the key maps unassigned. The corresponding handset LINE + key  
sequences will then have no function.  
Function sequences  
Function sequences are those where the handset user presses the FCN  
key and then a number key. Designated “function” deskset keys  
programmed to system features such as Transfer and Conference may  
have their corresponding menu items display on the handset function  
menu. See the key-map diagram for the function keys that are  
available for feature programming.  
10  
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Plan the Interface  
Function Menu Programming  
SpectraLink 6300 MCU  
Note that the function menu defaults set for the handsets associated  
with the SpectraLink 6300 MCU can be changed via the SpectraLink  
Operator’s Console. If the system uses softkeys, to minimize  
unwanted interaction between system display and the handset  
function menu display, configure the handset menu to include a delay  
of one function key. The user will then have to press FCN twice before  
the handset menu displays, allowing the first press of the FCN key to  
access softkey functions. See SpectraLink 6300 MCU: Operator’s Console  
for further procedural information. Another option may be to disable  
the softkey menu at the system and exclusively use the SpectraLink  
menu. This would remove any unwanted interaction, but may restrict  
the number of available features to the number of programmable keys  
on the handset.  
SpectraLink 6100 MCU  
For the SpectraLink 6100 MCU, the handset function menu can only  
be changed via remote configuration through the services of Polycom  
Customer Support.  
SpectraLink 8000 Telephony Gateways  
Menu options can be changed in the Administration Console of the  
SpectraLink 8000 Telephony Gateways. The Delay function is used  
when the PBX uses softkeys. With Delay, when the FCN key is  
pressed, the handset displays the features that are associated with the  
softkeys so that one of these features can be selected first. If Delay is  
programmed, pressing the FCN key twice will bring up the menus  
immediately. Under the menu programming section of the  
Administration console there is an option to use Delay (same as the  
SpectraLink 6300 MCU).  
See your handset’s Configuration and Administration document for  
further details. Also refer to the SpectraLink 8000 Telephony Gateway:  
Administration Guide for SRP document for details on configuring the  
telephone switch type.  
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LinkPlus Interface Guide: Avaya DEFINITY Communications System  
Hold  
The Hold feature should be programmed to the HOLD key as shown  
on the Key-map Diagrams so that when the HOLD key or softkey is  
pressed on the handset, the call is placed on hold.  
Mute  
The handset Mute function is hard-coded on the PTB 4xx handset to  
FCN+1. This function sequence is recommended, but the system  
administrator can assign the Mute function to any available function  
key sequence or leave the function unassigned. The SpectraLink 6000  
and SpectraLink 8020/8030 Wireless Telephones use a Mute softkey.  
Voicemail  
The message-waiting icon on the handset is activated with the  
message indication of the deskset. The voice mail feature on the  
deskset must be assigned to the feature key as shown in the Key-map  
Diagrams. Do not assign any other feature to this key, since the  
associated LED is directly mapped to the message-waiting icon on the  
handset. This LED assignment must be used in order to support the  
message-waiting icon. Using this key for any other feature or for line  
access could cause unacceptable system performance.  
Speakerphone  
If a handset such s the PTB 4xx has no speaker, speakerphone  
function and functions that require the use of the volume keys will  
not be made available on the handset.  
Ring types  
Handset ring types (soft, normal, vibrate, etc.) are programmed by the  
handset user and are not accessible or changeable by the system  
switch. Whenever possible the audible ringer on the handset will  
follow the cadence provided by the system switch. Call progress tones  
provided by the host system will be passed through to the handset.  
12  
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2
Interface Implementation  
This section describes the recommended programming to use the  
SpectraLink 6000 System with a DEFINITY Communications System.  
The procedures assume:  
The DEFINITY system is installed and operational in an approved  
configuration. See the Telephone Switch Interface Matrix document  
for tested configurations.  
A trained DEFINITY technician will be on site with the Installer to  
program the system.  
The SpectraLink 6000 System or SpectraLink 8000 Telephony  
Gateway is installed and the handsets are available for  
programming.  
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LinkPlus Interface Guide: Avaya DEFINITY Communications System  
DEFINITY Four-Wire Interface  
The DEFINITY TN754B (any vintage) or TN754 (vintage 11 or higher)  
circuit pack provides eight, four-wire digital station circuits. Two of  
these wires are used for transmit, two are used for receive. Typically  
the stations are wired to a block or to a patch panel. From the block  
or patch panel the stations are wired to a modular jack. The jack can  
connect to a short patch cord that connects to the MCU. The  
following table shows the Avaya side of the block or patch panel  
wiring.  
Pair  
Function  
1
2
Receive Station 1  
Transmit Station 1  
3
4
5
Receive Station 2  
Transmit Station 2  
6
7
8
Receive Station 3  
Transmit Station 3  
9
10  
11  
12  
13  
14  
15  
16  
17  
18  
19  
20  
21  
22  
23  
24  
25  
Receive Station 4  
Transmit Station 4  
Receive Station 5  
Transmit Station 5  
Receive Station 6  
Transmit Station 6  
Receive Station 7  
Transmit Station 7  
Receive Station 8  
Transmit Station 8  
14  
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Interface Implementation  
See the documentation for your SpectraLink components for more  
information about wiring the demarc block or patch panel.  
The following table shows the patch cord pinout for the Avaya side of  
the modular 8-pin (RJ45) connector.  
Pin  
Function  
1
Receive  
2
3
6
Receive  
Transmit  
Transmit  
Each digital pair is polarity insensitive. If you reverse polarity the  
system will still work.  
Set the Switch Interface Type  
SpectraLink 6100 MCU  
The SpectraLink 6100 Master Control Unit (MCU) requires the switch  
interface type to be configured using the front panel buttons. The  
configuration procedures are detailed in the SpectraLink 6100 MCU:  
Installation and Operation document.  
SpectraLink 6300 MCU  
When configuring the SpectraLink 6300 MCU, the PBX interfaces are  
available as sub-menu selections when defining the Interface Module  
type using the SpectraLink 6300 MCU Operator’s Console. Refer to  
the SpectraLink 6300 MCU: Operator’s Console document for details on  
configuring the Interface Modules.  
SpectraLink 8000 Telephony Gateways  
Connect to the SpectraLink 8000 Telephony Gateway using the serial  
or modem interface. From the Main Menu, choose Gateway  
Configuration. Scroll to Telephone Switch Type and press enter to  
change this field, from the Submenu of PBX types, select DEFINITY.  
Refer to the SpectraLink 8000 Telephony Gateway: Administration Guide  
for SRP document for details on configuring the Telephone Switch  
Type.  
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LinkPlus Interface Guide: Avaya DEFINITY Communications System  
Key-mapping the Handset to Emulate  
8410D Functionality  
Programmable buttons on Page 2 of the station form can be assigned  
as determined in the pre-installation procedures. The following  
diagram shows how the 8410D buttons map to the handset.  
FCN*2  
FCN*3  
FCN*1  
FCN*4  
FCN*5  
FCN*8  
FCN*6  
FCN*7  
Menu  
NEXT  
PREV  
EXIT  
LINE 6  
LINE 1  
LINE 2  
LINE 3  
LINE 4  
LINE 5  
FCN 5  
LND  
FCN 6  
ABDIAL  
FCN 7  
VMAIL  
FCN 8  
CALLBK  
FCN 2  
XFER  
FCN 3  
CONF  
FCN 1  
MUTE  
FCN 4  
DROP  
HOLD  
DEFINITY 8410D Key-mapping  
The FCN [number] and LINE [number] labels represent the key  
sequence on the handset mapped to the corresponding key on the  
desk set. The FCN * sequence is used to map to softkeys. Pressing the  
FCN key on the handset followed by the * key and the [number] key  
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Interface Implementation  
is the sequence equivalent to pressing the corresponding softkey on  
the desk set.  
The handset function menu default settings are shown on each  
corresponding button in the above diagram; these may be changed as  
described above in Function Menu Programming. Some of these  
functions (Mute, Redial, Forward, etc.) are activated by softkeys or  
FCN menu options on the SpectraLink 6000 and SpectraLink  
8020/8030 Wireless Telephones.  
MUTE  
XFER  
FCN + 1  
FCN + 3  
FCN + 5  
FCN + 7  
FCN + 9  
FCN + 2  
FCN + 4  
FCN + 6  
FCN + 8  
CONF  
DROP  
LND  
ABDIAL  
CALLBK  
VMAIL  
EXIT MENUS  
Program DEFINITY  
Each handset must be administered on the DEFINITY so the switch  
will recognize the handset and allow access to system facilities and  
features. The DEFINITY technician or local system programmer  
should perform the necessary programming.  
Save translations  
Before beginning to program the system, the technician may want to  
back up the current programming with the save translations  
command. This will take time, but will ensure that translations can be  
restored if necessary.  
Program Handsets  
Copy settings from a wired set  
The easiest way to program the SpectraLink Wireless Telephone on  
DEFINITY is to find a wired 8410D station that has settings and  
restrictions similar to what is required for the handset, and use the  
duplicate station command to copy those settings to a “template”  
handset. If there is no 8410D available, find a station that has similar  
settings, and use the display or print station command to check the  
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LinkPlus Interface Guide: Avaya DEFINITY Communications System  
settings so they can be manually duplicated using an add station  
command for the template handset.  
Station features for handset  
Station features on Page 1 of the station form can be assigned or  
copied as determined in the pre-installation procedures. The  
following settings must be set for the handset:  
Type: 8410D  
Name: the handset user's name, if there is a permanent user assigned.  
Auto Answer: None (this is the default, and forces calls to ring the  
handset)  
Notes for users  
The following features are not supported on the PTB 4xx handset:  
Personalized Ring feature  
The 8410's SHIFT, TEST, and SPEAKR keys  
The 8410's red programmable button lamps  
The handset display has only 16 characters per line; longer messages  
will wrap onto the second line of the display. DEFINITY’s five-  
character menu names (for example, CpkUp for Call Pickup) will be  
truncated to three characters on the handset. If the customer wants to  
change these three-character messages, they can be customized using  
DEFINITY’s Language Translations feature.  
Assign buttons  
The technician can assign Call Appearances, Line (trunk)  
Appearances, and features to buttons to fit user needs.  
If the handset will be used in conjunction with a wired station,  
administer the handset as a Bridged Appearance of the wired station.  
Assign buttons 1-3 as bridged appearances (brdg-appr) of the  
wired station. This will allow the first three appearances on the  
handset to correspond to the first three appearances on the wired  
station.  
Assign buttons 4-5 as call appearances (call-appr). This must be  
done because DEFINITY requires at least two call appearances of  
the extension on each station.  
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Interface Implementation  
To make the handset ring when the wired station rings, change  
Bridged Call Alerting to Yes on the wired station.  
If the handset is not a bridged appearance of a wired station, assign  
buttons 1-3 as call appearances (call-appr).  
Duplicate programming  
After the model handset or phones have been completely  
programmed, use the duplicate station command to copy the  
programming to all “like” handsets. Change the extension of the  
bridged appearance on each set as it is copied.  
The installer can now test the handsets.  
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3
Extension Assignments Worksheet  
Shelf: _______ Interface Module: _______  
Interface  
Module  
Circuit #  
Handset  
Serial #  
Handset #  
Ext. #  
Name  
Comment  
Handset 1  
Handset 2  
Handset 3  
Handset 4  
Handset 5  
Handset 6  
Handset 7  
Handset 8  
Handset 9  
Handset 10  
Handset 11  
Handset 12  
Handset 13  
Handset 14  
Handset 15  
Handset 16  
1
2
3
4
5
6
7
8
9
10  
11  
12  
13  
14  
15  
16  
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