Sprint Nextel Musical Toy Instrument 699030 User Manual

PROTEGÉ^®

Digital Hybrid Key System

Keyset User Guide—without Display

Item Number 699030

S^PRINTPRODUCTS GROUP HAS MADE EVERY EFFORT TO ENSURE THE TECHNICAL

ACCURACY OF THIS GUIDE. FEATURES AND TECHNICAL DATA ARE SUBJECT TO CHANGE

^{WITHOUT NOTICE}.

Sprint and the diamond logo are registered trademarks of Sprint Communications Company L.P., used under license.

Contents

chapter

1. How To Use This Guide . . . . . . . .1

2. Your Keyset’s Parts . . . . . . . . . . . .2

3. Understanding the Lights . . . . . . .6

4. Understanding the Tones . . . . . . .7

5. Care Of Your Keyset . . . . . . . . . . .7

6. Your Protegé Phone System . . . . .8

Introduction

chapter

1. Answering Calls . . . . . . . . . . . . . .9

2. Call Pickup . . . . . . . . . . . . . . . . .10

3. Call Forward . . . . . . . . . . . . . . . .11

4. Avoiding Calls . . . . . . . . . . . . . . .16

Answering Calls

Making Calls

chapter

1. Placing Intercom Calls . . . . . . . .19

2. Off-Hook Voice Announce . . . . . .21

3. Placing Outside Calls . . . . . . . . .22

4. Redialing . . . . . . . . . . . . . . . . . .23

5. Dialing Speed Dial Numbers . . . .25

6. Special Dialing . . . . . . . . . . . . . .26

7. Callback . . . . . . . . . . . . . . . . . . .27

8. Camp On . . . . . . . . . . . . . . . . . .29

9. Authority Code . . . . . . . . . . . . . .30

chapter

1. Hold . . . . . . . . . . . . . . . . . . . . . .31

2. Transferring Calls . . . . . . . . . . . .33

3. Conference . . . . . . . . . . . . . . . . .36

Call Handling

chapter

1. Paging . . . . . . . . . . . . . . . . . . . .39

2. Messaging . . . . . . . . . . . . . . . . .41

Paging And

Messaging

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Contents

1. Mute . . . . . . . . . . . . . . . . . . . . . .43

2. Reminder Service . . . . . . . . . . . .44

3. Speed Dial Numbers . . . . . . . . . .45

4. Group Listen . . . . . . . . . . . . . . . .47

5. Hunt Group Features . . . . . . . . . .48

chapter

Convenience

Features

chapter

1. Three Features For Easier

Customizing

Your Keyset

Dialing . . . . . . . . . . . . . . . . . . . . .51

2. Three Features For Easier

Answering . . . . . . . . . . . . . . . . . .54

3. Security . . . . . . . . . . . . . . . . . . . .56

4. Cancel Operations . . . . . . . . . . . .58

5. Setting The Feature Keys . . . . . .59

6. Headset Operation . . . . . . . . . . .61

7. Background Music . . . . . . . . . . . .62

1. Voice Mail Features . . . . . . . . . . .63

chapter

Voice Mail

Features

Glossary . . . . . . . . . . . . . . . . . . . . .65

Index . . . . . . . . . . . . . . . . . . . . . . . .67

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chapter

one

Introduction

1. How to Use this Guide

Your Protegé keyset is the perfect tool for today’s workplace. This guide shows

you how to set and use the many advanced and labor-saving features available

to you. Some features are only available with specific software versions. If you

are not sure whether a feature is available to you, please see your system

administrator.

Getting Started

Read this chapter carefully; it contains some important safety instructions.

Then, flip through the rest of the guide to become familiar with how

information is organized. Study the features you will use on a daily basis. Keep

this guide handy so you can quickly refer to it as you need.

How to Locate Information

If You Want

Then Refer To

General information on using your keyset

To use a specific feature

Chapter 1, Introduction

Index to point you to the page

Glossary

A definition of a telecommunications term

Information on taking and avoiding calls

Chapter 2, Answering Calls

Chapter 3, Making Calls

Information on placing internal and

outside calls

Information on holding and transferring

calls, and on making conferences

Chapter 4, Call Handling

Information on paging and messaging

Chapter 5, Paging and Messaging

Chapter 6, Convenience Features

Information on labor-saving features

such as programming speed dial numbers

Information on performing keyset-specific

functions

Chapter 7, Customizing your

keyset

Information on using voice mail features

Chapter 8, Voice Mail Features

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1 / Introduction

2. Your Keyset’s Parts

Headset Jack (not all models)

Speakerphone

Sprint

Dual Function

Feature keys

Pull out tray

Speaker key

and light

VOL

SPEAKER

HOLD

XFR/CONF

ABC

^D3^EF

MNO

GHI

REDIAL

CLEAR

JKL

PRS

WXY

TUV

Volume keys

Dial pad

FUNCTION

OPER

[

Clear key

Xfr/Conf key

Redial key

Function key

Hold key

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1 / Introduction

Clear Key

Press the Clear key to cancel any task you are in the middle of performing, and

to terminate a call. Do not press the Clear key to cancel a programming task if

you are active on a call, as this will also disconnect you from your call.

Dial Pad

Use the dial pad to dial telephone numbers, and to enter feature codes.

Dual Function Feature Keys

These keys and their associated dual colored LEDs (Light Emitting Diode)

give you speedy access to outside lines, other extensions, frequently used

features, and speed dial numbers.

At default, the nine dual function feature keys are assigned as follows:

u Four outside line keys (labeled Line 1, Line 2, Line 3, and Line 4).

u One overflow key (labeled Overflow) for additional outside lines.

u One intercom key (labeled ICM) for dialing internal numbers.

u Three feature keys; Direct Call Forward, Do Not Disturb, and Mute

(labeled FWD, DND, and Mute)

However, each key can be reprogrammed as any one of the following:

u An outside line key. Press this for direct access to that line or group of

lines.

u A Direct Station Selection key. Press this to call a specific internal

resource, instead of dialing manually. A DSS key can connect with a

specific keyset, hunt group, paging group or voice mail general number.

u A frequently used feature such as Call Forward, Do Not Disturb or a

Message Waiting light. Press the key to activate and cancel the feature.

u A speed dial number. Press the key to dial the stored number.

See page 6 for a guide to what the associated LEDs signify.

Dual Function Feature keys have a second “level” of capacity. This upper level

can store speed dial numbers. Press the Function key followed by the

appropriate Feature key to dial these stored speed dial numbers.

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Function Key

Most feature codes are set and cancelled by pressing this key followed by

dialing one to four digits. Also use this key to access the speed dial numbers

stored in the “upper” level of the dual function feature keys.

Headset Jack (not all models)

Enables you to connect a headset to your telephone.

Hold Key

Press this key to place a call on hold. Also use this key to conclude

programming certain features.

Pull Out Tray

Contains a card for you to note frequently dialed numbers, or contents of dual

function feature keys.

Redial Key

The Redial key is programmable. It is usually programmed to redial the last

outside number dialed. For more information, see page 23.

Speaker Key and Light

The speaker key turns your speakerphone on and off. Use it to disconnect a

hands-free call. Your speakerphone is active when the light is lit.

This key also activates the Group Listen feature.

Pressing the Speaker key will answer or release a call on the spearkerphone.

Switching from the handset to the speakerphone is easy. Press the Speaker key

(it will light red) and then hang up the handset. To return to the handset, simply

lift it up and the speaker will automatically turn off.

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1 / Introduction

Speakerphone

The speakerphone enables you to make hands-free calls. If your company does

not have external paging equipment, pages may be broadcast over keyset

speakerphones.

Volume Keys

Use the volume keys to regulate the volume of the ringer, the speaker, the

handset, the headset, and of the group listen feature.

Xfer/Conf Key

Use this key when transferring calls, and when forming three- or four-party

conference calls.

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3. Understanding the Lights

The lights on your keyset indicate the status of lines, features, and other exten-

sions.

The table below describes what each light indicates. The lights are situated

beside each Feature key. Line keys are feature keys programmed to access out-

side lines. DSS keys are feature keys programmed to access other internal

resources. Feature keys are feature keys programmed to activate specific

features such as Do Not Disturb, Mute, and Call Forward.

Signal

Description

Dark

(Line) Trunk not in use

(DSS) Resource in idle state

(Feature) Feature not in use

Solid Red

(Line) Trunk (or trunk route) in use

(DSS) Resource is busy

(Feature) Feature activated

Slow Flash Red

Fast Flash Red

(Line) Trunk on hold by another extension

(DSS) Resource is in Do Not Disturb mode

(Feature) You have a message waiting

(Line) Incoming trunk call

(Feature) Incoming intercom call

(Line or Feature ) You have a transferred or recalled call

Twinkling Green

Fast Flash Green

(Line) You are on a trunk call

(Feature) You are on an intercom call

(Line) Trunk exclusively held by you

Hotel/Motel Specific Uses

Dark

(DSS) Room check-in

Slow Flash Green

Steady Green

Solid Red

(DSS) Room check-out

(DSS) Room clean

(DSS) Extension busy

Fast Flash Red

Slow Flash Red

(DSS) Extension ringing (MTX/LTX ONLY)

(DSS) Extension in Do Not Disturb

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4. Understanding the Tones

This table will help you distinguish between the different ring tones you hear

on your keyset. When setting and canceling features, listen carefully: a single

ring (confirmation tone) confirms that you have completed a task; a double ring

(error tone) alerts you that you have made a mistake.

Signal

Description

Single ring

Hold reminder tone

Confirmation tone

Two short rings

(Once) Error tone

(Twice) Callback

Continued single ring

Continued double ring

Incoming outside call

Trunk recall

Incoming intercom call

5. Care of Your Keyset

Care for your keyset as you would a precision instrument. Keep it clean, and

place it on a firm level surface, or affix it securely to a wall, to protect it from

being dropped. Periodic cleaning with a soft cloth dampened with glass cleaner

or mild solution of non-abrasive detergent will keep your telephone looking

new for years. Do not spray aerosol cleaner or pour any liquid directly into the

keyset. Doing so may cause severe damage to your telephone.

Warning

To prevent fire or shock hazard, do not expose this telephone to rain or any

type of excess moisture. If accidentally dropped in water, immediately unplug

this telephone from the wall outlet.

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6. Your Protegé Phone System

Access To Features

You may not be able to operate all the features in this guide exactly as written.

If your company’s telephone system uses an early version of software, some

features may offer fewer or different options, others may not be available at all.

Also, a particular feature option may be included in your company’s system,

but may not be programmed to operate at your extension.

If you attempt to use a feature that is not available to you, or make a mistake in

using the feature, you will hear an error signal. See your telephone system

administrator for further details regarding feature access.

Feature Interaction

When you are setting a feature, please read the introductory paragraphs care-

fully. They describe what the feature does, and, if applicable, how it interacts

with other features.

Protegé Flexibility

The Protegé phone system is highly flexible and can be customized to fit many

business needs. This guide has been written to accommodate the structure of

most companies. Your system administrator can tell you the numbers assigned

to resources such as hunt groups, and speed dial numbers. Write in this guide

any additional information that is relevant to your working environment.

Following the Instructions

The instructions in this guide often ask you to “press” a key. Throughout these

instructions, the word “press” means press and release, not press and hold. You

may be instructed to “dial” which means to press the desired numbers on the

dial pad. You may be required to dial [ (star) or # (pound) on the dial pad to

access certain features.

You should hear a confirmation tone when you have successfully set most

features. Consult with your telephone system administrator if you want this

tone disabled or reinstated.

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chapter

two

Answering Calls

1. Answering Calls

Answering Internal and Outside Calls

Answering internal and outside calls is as easy as picking up the handset or

pressing the Speaker key, if you have the Auto Answer feature set to “on” (see

page 54). Otherwise, to answer a call you will need to press a feature key

appropriate to the type of call: a line, line group, or overflow key for an outside

call; an intercom key for an internal call.

Intercom Key

A feature key programmed as an intercom key (labeled “ICM”) is useful for

processing internal calls. If you do not have an ICM key already allocated, you

can create one. The feature code is Function key, dial 65. For more information

on setting the feature keys, see page 59.

Your ICM key flashes when an internal party has “camped on” to your

extension while you are on an outside call. Press this key to speak to the

internal caller. Be sure to place the first call on hold if you do not have the

Automatic Hold feature enabled at your keyset or you will disconnect the

outside caller. See page 29 for more information on the Camp On feature, and

page 31 for more information on the Automatic Hold feature.

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2 / Answering Calls

2. Call Pickup

Call Pickup lets you answer calls that are ringing at another location. Simply

dial the loud bell directory number to answer a call at a ringing loud bell.

Use Directed Call Pickup to pick up another ringing extension or a ringing

virtual number. You specify (“direct”) the ringing location by dialing the direc-

tory number of the ringing extension or virtual number.

Use Group Call Pickup to pick up a ringing extension that is within your work

group. You do not specify the location. Your system administrator can tell you

if your extension is part of a work group, and what number to dial to pick up

calls.

Loud Bell Call Pickup

1. Keyset is in idle state.

2. Dial the ringing loud bell (810 or 811).

3. Call is connected. Pick up the handset or use

the keyset speaker to talk to the caller.

Directed Call Pickup

1. Press the Function key and then dial 53.

FUNCTION

2. Dial extension number ringing.

- or -

Dial virtual number ringing (830-859).

3. Call is connected. Pick up the handset or use

the keyset speaker to talk to caller.

Group Call Pickup

1. Dial your pickup group number.

2. Call is connected. Pick up the handset or use

the keyset speaker to talk to caller.

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2 / Answering Calls

3. Call Forward

Call Forward gives you the ability to redirect calls from your extension to other

extensions. Protegé gives you the flexibility to forward some or all of your

calls to one or more extensions depending upon the situation. An example

would be that you could set up your phone to forward all external calls directly

to voice mail with intercom calls going directly to the operator.

The three most commonly used forwarding options are Direct, Busy and No

Answer. Direct forwarding allows you to send calls to another extension

number before they ring at your extension. Busy forwarding sends a call to

another extension number when yours is busy. No Answer forwarding allows

you to send calls to another extension number if yours goes unanswered for a

specific period of time.

You are allowed to forward calls to either extensions or hunt group numbers.

The extensions can be at remote locations if your system supports them. You

are able to specify whether to forward just the intercom or external calls or to

forward all calls. For example, you might set Busy Call Forward to divert

intercom calls to a colleague's extension, and outside calls to a hunt group, and

set No Answer Call Forward to divert all calls to your voice mail box.

With No Answer Call Forward you can forward the first call after a different

length of time than the second and subsequent calls. Both No Answer timers

are independent and programmable from six to 30 seconds in increments of

two seconds.

Another forwarding feature is External Call Forward, which forwards inbound

of transferred external calls to a specified outside telephone number ECF does

not forward UCD Hunt Group calls. If your system requires an account code

when you make outbound calls, you must program the correct code to be able

to use this feature. Your system administrator can advise whether ECF is

available to you.

Use Follow Me Call Forward if you are moving temporarily to another

extension and would like to receive your calls there. The Preset option enables

you to place your forwarding instructions before you leave your desk. The

Remote option allows you to place your forwarding instructions from your new

location. Remote requires you enter your user password; consult your system

administrator if you are unsure what this is. You can cancel and reprogram

Remote Follow Me Call Forward from any display keyset on the system.

If any type of call forward is programmed under a feature key, the key will

light up when the forward is activated.

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Cancel All Call Forwards

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 20.

3. Receive confirmation tone.

FUNCTION

Direct Call Forward

To activate

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 22.

- or -

FUNCTION

Press the designated feature key (FWD).

3. Enter the extension number to which you want

to forward calls.

4. Dial 1 to forward outside calls only

- or -

1/2/3

Dial 2 to forward all calls

- or -

Dial 3 to forward intercom calls only

5. Receive confirmation tone.

To cancel

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial [ 22.

- or -

FUNCTION

[

Press the designated feature key.

3. Receive confirmation tone.

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2 / Answering Calls

Busy Call Forward

To activate

FUNCTION

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 21.

3. Enter the extension number to which you want

to forward calls.

4. Dial 1 to forward outside calls only

- or -

1/2/3

Dial 2 to forward all calls

- or -

Dial 3 to forward intercom calls only

5. Receive confirmation tone.

To cancel

1. Keyset is idle or in use on a call.

FUNCTION

2. Press the Function key and then dial [ 21.

[

3. Receive confirmation tone.

No Answer Call Forward

To activate

1. Keyset is idle or in use on a call.

FUNCTION

2. Press the Function key and then dial 24.

3. Enter the extension number to which you want

to forward calls.

4. Dial 1 to forward outside calls only

- or -

1/2/3

Dial 2 to forward all calls

- or -

Dial 3 to forward intercom calls only

5. Enter a time for the first No Answer Call

Forward. For example, “08” is 8 seconds (two

ring cycles).

7. Enter a time for the second No Answer Call

Forward. For example, “08” is 8 seconds (two

ring cycles).

8. Receive confirmation tone.

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To cancel

1. Keyset is idle or in use on a call.

FUNCTION

2. Press the Function key and then dial [24.

[

3. Receive confirmation tone.

External Call Forward (ECF)

To activate

1. Keyset is idle or in use on a call.

FUNCTION

2. Press the Function key and then dial 26.

3. Dial 1 followed by the outside telephone

number to which you want to forward calls.

4. Press the Hold key to save your entry.

5. Receive confirmation tone.

HOLD

For systems requiring account codes

1. Follow steps 1-5 above.

FUNCTION

2. Press the Function key and then dial 26.

3. Dial 2 followed by the appropriate account

code.

4. Press the Hold key to save your entry.

5. Receive confirmation tone.

HOLD

To cancel

1. Keyset is idle or in use on a call.

FUNCTION

2. Press the Function key and then dial [ 26.

[

3. Receive confirmation tone.

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2 / Answering Calls

Follow Me Call Forward - Preset

To activate

1. Keyset is idle or in use on a call.

FUNCTION

2. Press the Function key and then dial 25.

3. Enter the extension number to which you want

to forward calls.

4. Dial 1 to forward outside calls only.

- or -

1/2/3

Dial 2 to forward all calls.

- or -

Dial 3 to forward intercom calls only.

5. Receive confirmation tone.

To cancel

1. Keyset is idle or in use on a call.

FUNCTION

2. Press the Function key and then dial [ 25.

3. Receive confirmation tone.

[

Follow Me Call Forward - Remote

To activate

1. Keyset is idle or in use on a call.

FUNCTION

2. Press the Function key and then dial 23.

3. Enter your normal extension number.

4. Enter your user password.

5. Dial 1 to forward outside calls only.

- or -

1/2/3

Dial 2 to forward all calls.

- or -

Dial 3 to forward intercom calls only.

6. Receive confirmation tone.

To cancel

1. Keyset is idle or in use on a call.

FUNCTION

2. Press the Function key and then dial [ 23.

3. Enter your normal extension number.

4. Enter your user password.

[

5. Receive confirmation tone.

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3. Avoiding Calls

At times you may want to work at your desk without phone interruptions. In

addition to Call Forward, you can choose from the following features to block

some or all calls.

Do Not Disturb (DND) blocks all calls to your telephone, making it appear to

be busy to outside callers, and internal callers without display keysets. Internal

users with display keysets will see that you are in DND mode. Some users,

such as the attendant, may have the authority to override DND and force calls

through. Your system administrator can tell you if anyone has override

authority. If you set both DND and Call Forward at your station, calls will for-

ward as if your extension is busy.

Use the Forced Diversion feature to deflect an incoming call to the attendant.

If you are a member of a hunt group, you can use the Agent Log Off/Log On

feature to temporarily remove your extension from the hunt group. While you

are logged off, calls directed to the hunt group will not ring at your extension.

However, outside and intercom calls directed specifically to your extension

number will still ring through.

Do Not Disturb

To activate DND at your extension

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 4.

- or -

FUNCTION

Press the designated feature key (DND).

3. Receive confirmation tone.

To cancel

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 4.

- or -

FUNCTION

Press the designated feature key (DND).

3. Receive confirmation tone.

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Forced Diversion

1. An incoming call rings at your extension.

2. Press the Function key and then dial 4.

- or -

FUNCTION

Press the designated feature key (DND).

3. Call diverts to the attendant.

Agent Log Off/Log On

To log off

1. Keyset is idle or in use on a call.

FUNCTION

2. Press the Function key and then dial 91.

3. Receive confirmation tone.

To log on

1. Keyset idle or in use.

FUNCTION

2. Press the Function key and then dial [ 91.

3. Receive confirmation tone.

[

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chapter

three

Making Calls

1. Placing Intercom Calls

You can reach any individual extension or group of extensions by dialing the

appropriate directory number.

Use the Voice to Ring Interchange feature to force an extension that is in Voice

Call mode to ring. This is particularly useful in situations when the called

extension is unattended, as it enables you to use any available messaging

options, and to follow any No Answer Call Forwarding instructions that may

have been set. See page 54 for more information on the Voice Call feature.

If the extension you call is busy you may be able to intrude on the call. Your

ability to use this feature depends on your class of service, and that of the desti-

nation extension.

If the person you call has their keyset in Do Not Disturb mode, you may be

able to use the DND Override feature to force your call to ring through. Your

ability to use this feature depends on your class of service.

If your call to a specific extension goes unanswered, you can request a

Callback on page 27, or leave a “Call Me” message on page 41.

Calling an Extension

1. Dial the extension number.

Calling a Virtual Number

1. Dial the virtual number.

Calling the Attendant

1. Dial 0.

Calling a Hunt Group

1. Dial the hunt group number.

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3 / Making Calls

Voice to Ring Interchange (VRI)

1. Dial the extension number.

2. Receive confirmation “click” - no ring tone.

3. Dial 2. Your call overrides the Voice Call

Allow setting and rings through to the exten-

sion.

Intrusion

1. Dial an extension. Receive busy tone.

2. Dial 8. You intrude on the other extension’s

call. You can speak to and hear both parties.

Do Not Disturb Override

1. Dial an extension. Receive busy tone.

2. Dial 3. Your call overrides DND and rings

through to the extension.

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3 / Making Calls

2. Off-Hook Voice Announce

(OHVA)

Use the OHVA feature when you want to interrupt a busy extension. To be able

to perform an OHVA the called party must meet the following criteria:

1. The called extension must be an Executive or Executive Data keyset.

2. The called party must be using the handset. Your OHVA call will be con-

nected through the speakerphone.

3. The called party’s keyset must be programmed to permit OHVA calls.

Your system administrator can advise if this is the case.

OHVA is programmed at the system level to connect immediately or after a

specified period of time. This gives the called party time to reject the call

before being interrupted.

Note, therefore, that the called party may reject your OHVA. If this occurs, you

will receive an error tone.

If you attempt to place an OHVA call to a Business keyset or a plain single line

telephone, you will receive an error tone.

Placing an OHVA call

1. Dial the extension number.

2. Receive busy tone.

3. Dial 0.

4. You are connected through the speaker of the

called party.

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3. Placing Outside Calls

If your company has different types of outside lines, your telephone system

may use the Least Cost Routing feature to ensure calls are made using the

cheapest possible route. You may be required to enter the Least Cost Routing

feature code on some or all of your long distance calls. Alternatively, your

system may be programmed to select the cheapest route automatically.

If your company wants to monitor outgoing calls for cost or billing purposes,

you may need to enter account codes for some or all of your calls. Depending

upon your system programming you may be required to enter account code or

it may be optional.

Emergency 911 calls that you may make from an extension are displayed on

the attendant’s keyset. The information on the display includes that it was an

emergency call and the extension number that placed the call. This allows the

attendant to direct emergency personnel to the exact location of the call.

Note: Consult your system administrator for any restrictions in your ability to

make outside calls, or features that are not available to you.

Placing Outside Calls

1. Press an available trunk or trunk group key.

- or -

Dial 9.

2. Dial the number.

Using Least Cost Routing

1. Lift the handset.

FUNCTION

2. Press the Function key and then dial 67.

3. Listen for special dial tone.

4. Dial outside number.

5. Press # to indicate dialing is complete.

Entering an Account Code

1. Access Trunk line.

FUNCTION

2. Press the Function key and then dial 71.

3. Enter account code.

4. Press the [ key to save the number.

5. Receive confirmation tone.

[

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3 / Making Calls

4. Redialing

Four redialing options are available to you; Last Number Redial, Automatic

Busy Redial, Saved Number Redial and User Saved Number Redial.

Last Number Redial (LNR) simply redials the last outside number dialed out

from your keyset. By default, the Redial key is programmed for LNR.

Automatic Busy Redial (ABR) also redials the last outside number dialed out

from your keyset. It does it repeatedly for a specified number of attempts, or

until it connects, whichever is shorter. Note that ABR will disconnect if you

operate any telephone feature while this function is invoked.

The Saved Number Redial (SNR) feature redials a telephone number which

you stored during an earlier call to that number. The saved number remains

stored until you save another number in its place. This is useful for occasions

when you need to make other outside calls between calls to a particular num-

ber. Note that to store a telephone number using SNR, you must have initiated

the call.

The User Saved Number Redial (USNR) feature redials a telephone number

which you stored during an earlier call. It offers a paper-free way of recording

a telephone number you want to dial at a later time. Press just three keys to

recall the number and dial it. The saved number remains stored until you save

another in its place.

Last Number Redial (LNR)

To activate

1. Keyset is idle.

2. Press the Redial key.

- or -

REDIAL

FUNCTION

Press the Function key and then dial 8.

To cancel

1. Press the Clear key.

CLEAR

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3 / Making Calls

Automatic Busy Redial (ABR)

To activate

FUNCTION

1. Keyset is idle.

2. Press the Function key and then dial 78.

To cancel

CLEAR

1. Press the Clear key.

2. Receive confirmation tone.

Saved Number Redial (SNR)

To save a number

1. Keyset is in use on a call.

FUNCTION

2. Press the Function key and then dial 51.

To dial the saved number

FUNCTION

1. Keyset is idle.

2. Press the Function key and then dial 51.

User Saved Number Redial

(USNR)

To save a number

1. Keyset is in use on a call.

FUNCTION

2. Press the Function key and then dial 5 [.

3. Dial the number to be stored.

[

4. Press the Hold key to save the number.

5. Receive confirmation tone.

HOLD

To dial the saved number

1. Keyset is idle.

FUNCTION

2. Press the Function key and then dial 5 [.

[

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3 / Making Calls

5. Dialing Speed Dial Numbers

Any frequently dialed telephone number can be stored as a Speed Dial

Number. Speed dial numbers are similar to the directory numbers you dial to

access hunt groups, and other extensions. When you dial a speed dial number,

Protegé dials out the corresponding telephone number.

System speed dial numbers are shared by many extension users. Individual

speed dial numbers are specific to your keyset. You can program speed dial

numbers on both “levels” of dual function feature keys. See Speed Dial

Numbers on page 45 for instructions on how to store individual speed dial

numbers, and Setting the Feature Keys on page 59 for how to program them

under feature keys.

To Dial on Any Available Outside Line

1. Dial the speed dial number.

- or -

Press the Function key followed by the desig-

nated feature key.

To Dial on a Specific Trunk or Trunk Route,

Or With LCR

1. Dial the trunk number or trunk route number.

- or -

Press the specific line key.

FUNCTION

2. Press the Function key and then dial 1, fol-

lowed by the speed dial number.

- or -

Press the Function key followed by the desig-

nated feature key.

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3 / Making Calls

6. Special Dialing

Your system administrator can confirm if your system uses pulse dialing, and

whether you need to add any of the special dial characters (pause, flash, and

wait-for-dial-tone).

If your system uses pulse dialing for outside calls, you may need to use the

Pulse to Tone Conversion feature to access remote equipment such as voice

mail systems.

Pulse to Tone Conversion

1. Access an outside line key.

2. Dial telephone number (in pulse).

[

3. Dial [.

4. Dial additional required digits (in tone).

Inserting Special Dial

Characters

To dial a pause

FUNCTION

1. Press the Function key and then dial 70.

2. Dial the remaining digits.

To insert a flash

1. Press the Function key and then dial 3.

FUNCTION

2. Dial the remaining digits.

To insert a wait-for-dial-tone

1. Press the Function key and then dial 79.

FUNCTION

2. Dial the remaining digits.

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3 / Making Calls

7. Callback

When you place an intercom call to a busy or unattended extension, you can

request a callback and hang up. You then receive a callback when the busy

extension becomes available, or when the unattended extension is next used

(goes off-hook and back on-hook).

You may also request a callback on a busy trunk or trunk route. Again, you

receive a callback when the trunk or trunk route becomes available.

The callback signal is two double rings.

Several parties may activate the callback feature on the same extension, trunk

or trunk route. Callers receive callbacks in the order in which they requested

them.

Placing a Callback to a Busy

Or Unattended Extension

To activate

1. Dial the extension number.

2. Receive busy tone.

- or -

Receive no answer.

3. Dial 5.

4. Receive confirmation tone.

To delete individual callback

1. Press the Function key and then dial [ # 5.

FUNCTION

[

2. Dial the extension number.

3. Receive confirmation tone.

To delete all callbacks

1. Press the Function key and then dial [ # 5 [.

FUNCTION

2. Receive confirmation tone.

[

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3 / Making Calls

Responding to a Callback

To activate

1. Your extension rings.

2. Lift the handset.

- or -

Press the Speaker key.

3. The call rings through to the extension.

To cancel

1. Press the Clear key.

CLEAR

Placing a Callback to a Busy

Trunk or Trunk Route

To activate

1. Dial the outside line number.

- or -

Dial the trunk route number.

2. Receive busy tone.

3. Dial 5.

4. Receive confirmation tone.

Responding to a Trunk

Callback

1. Your extension rings. The LED for the appro-

priate line key flashes red.

2. Press the line key. Receive dial tone.

3. Dial the outside number.

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3 / Making Calls

8. Camp On

When you call a busy extension, you can choose to use the Camp On feature,

remain off-hook, and wait for the busy extension to become available. You will

hear music on hold while waiting if your system is equipped with a music

source.

Only one extension can camp on to another at any one time. If you hear a

warning tone another extension user has already camped on to the busy exten-

sion. You can still use the Callback Busy feature, which will alert you when the

line becomes free.

Camp On is a useful feature for urgent calls. If two parties are competing for

the same busy extension, Camp On overrides Callback Busy even if the

Callback Busy feature was activated first.

To activate

1. Keyset is in idle state.

2. Dial extension number. Receive busy tone.

3. Dial 4.

4. Receive confirmation tone.

5. Music on Hold plays until the called extension

hangs up.

6. The call rings through.

To cancel while waiting for extension to

become available

1. Hang up.

To cancel while ringing

1. Press the Clear key.

CLEAR

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3 / Making Calls

9. Authority Code

Use the Authority Code feature to activate your extension’s class of service at

another extension to place an outgoing trunk call that would otherwise be toll-

restricted from that extension.

When you enter the authority code, Protegé activates your normal class of ser-

vice at that extension for a period of one minute, allowing you to place your

call.

This feature is also sometimes referred to as Travelling Class of Service.

Please note that the authority code will not override a locked keyset. See page

57 for information on the Lock feature.

To activate

1. Press the Function key and then dial 55.

FUNCTION

2. Enter your extension number.

3. Enter your password.

4. Receive confirmation tone.

5. Receive intercom dial tone.

6. Press an available outside line key.

- or -

Dial 9.

7. Dial outside number.

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chapter

four

Call Handling

1. Hold

You can place a trunk call on one of two types of hold; System or Exclusive.

A trunk call placed on System Hold is held at the system level. Any extension

keyset can retrieve the call.

A trunk call placed on Exclusive Hold is held specifically at your station. At

other extensions that held trunk will still appear busy. This prevents any other

extension from inadvertently picking up that call and gives you a certain level

of privacy on trunk calls. Calls placed on Exclusive Hold can be retrieved from

a different extension by using the Directed Call Pickup feature. After a time

period, a call placed on Exclusive Hold will revert to System Hold status.

You can place several different calls on both types of hold. Use the Hold

Retrieve function code to retrieve successive held calls. Calls are retrieved in

the order in which they were placed on hold; the first call held is the first one

retrieved.

The Protegé phone system generates a periodic tone over your keyset’s speaker

to remind you of a call you have placed on hold.

If you enable Automatic Hold on your keyset you can skate from one call to

another, automatically placing the first call on exclusive hold. This method

shortens the transfer process by allowing you to transfer an active trunk call to

another extension via a preprogrammed DSS key without first pressing the

Hold key.

System Hold

Placing a trunk call on system hold

1. Keyset is in use on an active call.

HOLD

2. Press the Hold key.

Retrieve

1. Press held outside line key (flashing green).

- or -

FUNCTION

Press the Function key and then dial 7 [.

[

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4 / Call Handling

Exclusive Hold

Placing a trunk call on exclusive hold

1. Keyset is in use on an active call.

FUNCTION

HOLD

2. Press the Function key followed by the Hold

key.

To retrieve

1. Press held outside line key (flashing green)

- or -

FUNCTION

[

Press Function key and then dial 7 [.

Holding an Intercom Call

HOLD

1. Press the Hold key .

To retrieve

1. Hang up, and return to idle state.

2. Pick up handset.

- or -

Press the Speaker key.

Automatic Hold

To activate

1. Keyset is idle or in use.

FUNCTION

2. Press the Function key and then dial 94.

3. Dial 1 to hold outside calls only.

- or -

1/2/3

Dial 2 to hold all calls.

- or -

Dial 3 to hold intercom calls only.

4. Receive confirmation tone.

To cancel

FUNCTION

1. Keyset is idle or in use.

2. Press the Function key and then dial [ 94.

[

3. Receive confirmation tone.

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4 / Call Handling

2. Transferring Calls

Use the Auto Transfer Mode to speed up transfers via a DSS key. Press the

DSS key to transfer the call immediately. Your keyset returns to idle stat. When

transferring to a voice mail hunt group number, you have the option to dial a

mailbox.

All transfers recall to your keyset automatically if they are unanswered.

Perform a blind transfer when you do not wish to notify the target extension or

hunt group member prior to redirecting a call. A screened transfer is when you

notify the target extension or hunt group member prior to redirecting the call.

The No Ring Transfer feature offers you a way to “park” a call so another

extension user can pick it up. Calls can be parked on a valid extension number

or on a number used exclusively for parked calls, if one has been assigned. The

call is placed on exclusive hold at both extensions when performing a No Ring

Transfer. Parked calls are retrieved using the Call Pickup feature.

Auto Transfer Mode

To enable

1. Keyset is idle or in use on a call.

FUNCTION

2. Press the Function key and then dial 54.

To disable

1. Keyset is idle or in use on a call.

FUNCTION

2. Press the Function key and then dial 54.

Transferring A Call - Method 1

1. Keyset is active on a call.

XFR/CONF

2. Press the Xfr/Conf key.

3. Dial the destination extension.

4. Hang up to perform a blind transfer.

- or -

Stay off-hook to screen the transfer.

To cancel the transfer

1. Press the Xfr/Conf key.

XFR/CONF

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4 / Call Handling

Transferring a Call - Method 2

1. Press the Hold key.

HOLD

2. Dial the extension number to which you wish

to transfer the call.

- or -

Press a DSS key (a designated feature key).

3. Press the Xfr/Conf key for a blind transfer.

- or -

XFR/CONF

Announce the call, then press the Xfr/Conf

key for a screened transfer.

4. Receive confirmation tone.

Cancelling the transfer of an outside call

1. Press the appropriate line key.

Cancelling the transfer of an intercom call

1. Press the ICM key.

- or -

Hang up, and then pick up the handset or press

the Speaker key.

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4 / Call Handling

No Ring Transfer

No Ring Transfers do not work with intercom calls.

To place a no ring transfer

Method 1

FUNCTION

1. Press the Function key and then dial 73.

2. Dial the extension number on which the call

will be parked.

3. Press the Clear key to complete the transfer.

CLEAR

Method 2

1. Press the XFR/CONF key.

XFR/CONF

2. Dial the extension number on which the call

will be parked.

3. Press the Hold key to complete the transfer.

HOLD

To retrieve a no ring transfer from another

extension

1. Press the Function key and then dial 53.

FUNCTION

2. Dial the extension number on which the call is

parked.

Note: Warning tone will sound when call is not

picked up within a period of time defined by

the System Administrator.

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4 / Call Handling

3. Conference

The Conference feature allows you to connect up to three additional parties in a

single conversation. The three additional parties can be any combination of

trunk or intercom callers.

Use the Private Talk feature to break out of the conference and talk with one of

the parties privately. Use the Forced Release feature to disconnect each of the

distant parties from the conference.

As the Conference Controller (the person who set up the conference), you can

exit the call at any time. If you are leaving a single inside party connected to

two external parties, simply hang up and control of the conference passes to

that internal party. If you want to leave two inside parties with an external

party, hang up and control of the conference passes to the first internal party

you brought into the conference. If you leave a three-way conference, the con-

ference reverts to being a simple two-way call.

Use the Unsupervised Conference feature to connect two external parties to

each other. First form a three party conference and then remove yourself by

entering the Unsupervised Conference feature code. You can rejoin the confer-

ence.

Note that an unsupervised conference disconnects automatically after a preset

time. See your telephone system administrator for the exact time length allocat-

ed in your system. A warning tone will be given 10 seconds prior to the call

disconnecting. Participants can extend the talk time by entering a code.

Forming a Conference

1. While active on a call.

HOLD

2. Press the Hold key.

3. Dial the extension number to be added to con-

ference.

- or -

Access an outside line, dial the telephone

number.

4. Press the Function key followed by the

Xfr/Conf key.

FUNCTION

XFR/CONF

5. Receive confirmation tone.

6. To add a fourth party, repeat steps 2 and 3.

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4 / Call Handling

Putting the Conference on Hold

1. Press the Hold key.

HOLD

To return to the conference

1. Press the Function key and then dial 7 [.

- or -

FUNCTION

[

Press the held trunk key.

- or -

Press the ICM key if the conference is with

internal parties only.

Private Talk

To activate

1. Press the Function key and then dial 57.

FUNCTION

2. Dial the trunk number with which you wish to

speak privately.

- or -

Dial the extension number with which you

wish to speak privately.

To release and resume conference

1. Press the Function key followed by the

Xfr/Conf key.

FUNCTION

XFR/CONF

Forced Release

1. Press the Function key and then dial 74.

FUNCTION

2. Dial the trunk or extension number to be

released.

3. Receive confirmation tone.

Unsupervised Conference

To conference two outside lines

1. Press the Function key and then dial 77.

FUNCTION

2. Receive confirmation tone.

To intrude on an unsupervised conference

1. Press the Function key and then dial 77.

FUNCTION

2. Receive confirmation tone.

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4 / Call Handling

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chapter

and

five

Paging Messaging

1. Paging

You can initiate a page from your keyset by dialing a paging group directory

number. The Protegé system will broadcast the page over the speakers of all

idle Protegé keysets within that group.

If your system is connected to any paging speakers, you can access external

paging equipment by dialing the appropriate directory number.

The Page Answer feature enables you to answer a page in progress. Dialing the

feature code will connect you immediately to the paging extension. Note that

this feature only works while the page is still in progress.

By using the Page Receive function, you can prevent pages from being broad-

cast over your keyset speakerphone. You can still answer a page using the Page

Answer feature code, even if your keyset is in “page deny” mode.

Group Page

1. Lift the handset.

- or -

Press the Speaker key.

2. Dial the group paging number.

- or -

Press the designated feature key.

3. Receive confirmation tone.

External Page

1. Lift the handset.

2. Dial the external page number.

3. Receive confirmation tone.

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5 / Paging and Messaging

Tenant Group Page

1. Lift the handset.

2. Dial 400.

3. Receive confirmation tone.

Page Answer

1. Press the Function key and then dial 59.

FUNCTION

2. You are immediately connected to the exten-

sion initiating the page.

Paging Receive Selection

To accept paging

FUNCTION

1. Press the Function key and then dial [ 99.

[

FUNCTION

To reject paging

1. Press the Function key and then dial 99.

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5 / Paging and Messaging

2. Messaging

You can send a “Call Me” message to another extension when you get no

answer or the line is busy. A Call Me message leaves a “message waiting” indi-

cation for the called party indicating that you were trying to reach them.

Keysets without display and single line telephones with message waiting lamps

can only receive Call Me messages.

In order to receive messages you will need to program one of the dual function

feature keys as a “Message Waiting” key. The associated LED will light if you

have a message waiting.

To extinguish the message waiting indication (lamp or stutter dial tone), the

reply call must be answered. If the call goes unanswered, the message waiting

indication continues.

For instructions on how to program a dual function feature key, see page 59.

The feature code is Function key, dial 96.

There are two ways to leave a call me message. The first is for leaving a mes-

sage at a busy or unattended extension. Use the second method to leave a mes-

sage at another extension without calling that extension.

Leaving a Message at Another

Keyset

Method 1

1. Dial the target extension number.

2. Dial 9.

3. Receive confirmation tone.

Method 2

FUNCTION

1. Press the Function key and then dial 96.

2. Dial the target extension number.

3. Receive confirmation tone.

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5 / Paging and Messaging

Answering a Message

1. Message Waiting key light is flashing quickly.

2. Press the Message Waiting key.

3. Call is placed to the extension that sent the

message.

4. If the Message Waiting key continues to flash,

you have at least one more message. Repeat

the process to reply to all your messages until

the Message Waiting key remains dark.

Deleting Messages

Deleting an individual message you sent

1. Press the Function key and then dial [ # 9.

FUNCTION

[

2. Dial the target extension number.

3. Receive confirmation tone.

Deleting all messages sent by you

1. Press the Function key and then dial [ # 9 [.

2. Receive confirmation tone.

FUNCTION

[

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chapter

Convenience Features

six

1. Mute

The Mute feature disables the handset transmitter and the speaker microphone.

Use the mute feature to permit a private conversation while on a call.

If you have a feature key preprogrammed as a Mute key, the light will be lit

while your keyset is muted. We recommend you program a Mute key if you

use the Group Listen feature on page 47 or are a Hunt Group Supervisor on

page 49.

The Mute feature is useful if you work in noisy environments when back-

ground noise becomes amplified over the transmitter or microphone and

impedes communications from the distant end.

To activate

1. Press the Function key and then dial 76.

FUNCTION

To cancel

1. Press the Function key and then dial 76.

FUNCTION

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6 / Convenience Features

2. Reminder Service

The Reminder Service feature acts like an alarm clock. Use it to remind your-

self of appointments.

Use the 24 hour clock format to record the time for the reminder. For example,

2:23 p.m. is recorded as 1423.

The attendant can program reminders for other keysets in the telephone system.

When the reminder time is reached, your keyset will ring to alert you, even if

you are active on a call.

To activate

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 92.

3. Enter time for reminder in 24 hour format.

4. Receive confirmation tone.

FUNCTION

To cancel

1. Keyset is idle or in use on a call.

FUNCTION

2. Press the Function key and then dial [ 92.

[

3. Receive confirmation tone.

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6 / Convenience Features

3. Speed Dial Numbers

A Speed Dial Number stores either an outside telephone number or an account

code. You may store a maximum of 20 digits (including special dialing charac-

ters) in a single speed dial number.

When storing an outside telephone number you can specify the trunk or trunk

route to be used. Refer to Special Dialing on page 26 if you need to include

dialing characters such as pause and flash.

Storing a Speed Dial Number

1. Keyset is in idle state.

FUNCTION

2. Press the Function key and then dial 1.

3. Dial the speed dial directory number.

4. Dial 1.

5. Enter the telephone number you wish to save.

6. Press the Hold key to save the number.

7. Receive confirmation tone.

HOLD

Deleting a Stored Number

1. Keyset is in idle state.

FUNCTION

2. Press the Function key and then dial 1.

3. Dial the speed dial directory number.

4. Dial 1.

5. Press the Hold key.

HOLD

6. Receive confirmation tone.

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6 / Convenience Features

Assigning a Trunk or Trunk Route

1. Keyset is in idle state.

2. Press the Function key and then dial 1.

3. Dial the speed dial number.

4. Dial 3.

5. Enter the number of the trunk or trunk route

you wish to use with the speed dial number.

FUNCTION

6. Press the Hold key to save the number.

7. Receive confirmation tone.

HOLD

Deleting a Trunk or Trunk Route

1. Keyset is in idle state.

2. Press the Function key and then dial 1.

3. Dial the speed dial number.

4. Dial 3.

FUNCTION

5. Press the Hold key.

6. Receive confirmation tone.

HOLD

Storing an Account Code

1. Keyset is in idle state.

FUNCTION

2. Press the Function key and then dial 1.

3. Dial the speed dial number.

4. Dial 2.

5. Enter the account code number.

6. Press the Hold key to save the number.

7. Receive confirmation tone.

HOLD

Deleting an Account Code

FUNCTION

1. Keyset is in idle state.

2. Press the Function key and then dial 1.

3. Dial the speed dial number.

4. Dial 2.

5. Press the Hold key.

HOLD

6. Receive confirmation tone.

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6 / Convenience Features

4. Group Listen

Your system administrator can confirm if the Group Listen feature is available

to you.

Activate the Group Listen feature to permit others in the immediate area to lis-

ten through the speakerphone to the distant side of a call, while you continue to

use the handset. The keyset microphone is muted so your audience can listen

but not participate. You can hang up the handset at any time to change to full

speakerphone operation. The volume control key on the keyset controls the

speaker volume.

Important Note

We recommend that you activate the Mute feature before returning the handset

to the cradle to avoid the possibility of an audible squeal, or “feedback.”

Activating Group Listen

1. While on an active call, press the Speaker key.

SPEAKER

3. Distant party is audible over microphone

speaker.

Changing to Full Speakerphone operation

1. Mute your keyset by pressing the Mute key.

2. Replace handset on cradle.

3. Press the Mute key again.

Returning to Handset Operation

1. From a Group Listen situation, press the

Speaker key.

SPEAKER

CLEAR

Terminating a Group Listen situation

1. Press the Clear key.

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6 / Convenience Features

5. Hunt Group Features

If you are a member (or “agent”) of a hunt group, you may have these

advanced features available to you.

The designated Supervisor of a hunt group can use the Hunt Group Monitor

feature to listen in on hunt group calls that are handled by agents. Note that

your keyset must be equipped with a Mute key (a feature key designated as a

Mute key) to use this feature effectively.

The Supervisor can also use the UCD Route Override feature code to redirect

all calls assigned to ring the hunt group, to hunt group 24. See your system

administrator for where these calls are directed.

If you are an agent, you can use the UCD Agent Help feature to request assis-

tance from your Supervisor while you are on an active call. This feature is

only available in hunt groups where the Supervisor has a display keyset.

UCD Agent Help

1. While on an active UCD hunt group call.

2. Press the Function key and then dial 61.

FUNCTION

3. A message is sent to your supervisor request-

ing assistance. You remain connected to your

hunt group call.

4. The supervisor answers the request, and is

connected to you in a Monitor (muted) capaci-

ty. You hear a single high pitch beep.

- or -

The supervisor rejects your request. You hear

nothing.

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6 / Convenience Features

Monitoring a UCD Call in

Progress (Supervisor only)

1. Press the Function key and then dial 58.

FUNCTION

2. Enter the extension number you wish to moni-

tor.

3. You are connected in a muted capacity: you

can hear but cannot participate.

4. To interrupt, press the Mute key (deactivate

the mute condition).

UCD Route Override (Supervisor only)

To activate

1. Press the Function key and then dial 6 #.

FUNCTION

2. Dial the extension number of the hunt group

you want to redirect to UCD group number.

3. Receive confirmation tone.

To cancel

1. Press the Function key and then dial R 6 #.

2. Dial the extension number of the hunt group

which has been redirected.

FUNCTION

[

3. Receive confirmation tone.

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chapter

Your Keyset

seven

Customizing

1. Three Features For Easier

Dialing

Hot Key Pad, Automatic Line Selection, and Hotline are three features you can

use to make dialing easier and faster.

Hot Key Pad

When you have the Hot Key Pad feature enabled, you can dial an extension or

outside line without lifting the handset or pressing the speaker key. The Protegé

system senses when any dial pad key is pressed, takes the extension off-hook,

studies the digits dialed to determine whether the call is for intercom or trunk

access, and routes it accordingly. At default, your keyset is programmed with

Hot Key Pad activated.

Automatic Line Selection

Automatic Line Selection allows you to choose which resource your keyset

accesses when you go off-hook at your extension; intercom dial tone, a specific

trunk, or a trunk route. Note that if you set both Automatic Line Selection and

Hotline, Hotline takes priority.

Hotline

With a Hotline programmed, you automatically dial another resource when you

lift the handset or press the Speaker key. This resource can be one of the fol-

lowing:

u An extension number

u A trunk directory number

u A trunk route number

u A system or individual speed dial number

u A pickup group, hunt group, or paging group

A Hotline can be dependent on the time of day. You specify whether the

Hotline operates all the time, just during the day, or just when your company’s

phone system is in Night mode.

In addition, you can specify whether the Hotline should access the resource

immediately, or wait between one and nine seconds. A delay allows you to dial

another resource before the Hotline takes effect.

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7 / Customizing Your Keyset

Hot Key Pad

To activate

1. Keyset is idle or in use on a call.

FUNCTION

2. Press the Function key and then dial 93.

3. Receive confirmation tone.

To cancel

1. Keyset is idle or in use on a call.

FUNCTION

2. Press the Function key and then dial [ 93.

[

3. Receive confirmation tone.

Automatic Line Selection

To activate

1. Keyset is idle or in use on a call.

FUNCTION

2. Press the Function key and then dial 95.

3. Dial 0 to select internal dial tone every time

you lift the handset.

0/1

- or -

Dial 1 followed by the appropriate directory

number to select a specific outside line every

time you lift the handset.

- or -

Dial 1 followed by the appropriate directory

number to select a specific trunk route every

time you lift the handset.

4. Receive confirmation tone.

To cancel

1. Keyset is idle or in use on a call.

FUNCTION

2. Press the Function key and then dial [ 95.

3. Receive confirmation tone.

[

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7 / Customizing Your Keyset

Hotline

To activate

FUNCTION

1. Keyset is idle or active on a call

2. Press the Function key and then dial 9[.

[

3. Enter the directory number of the resource you

wish to hotline (normally three digits).

4. Select the service mode. Dial 1 for day.

1/2/3

0-9

- or -

Dial 2 for night.

- or -

Dial 3 for always.

5. Dial 0 for immediate action.

- or -

Dial a digit between 1and 9 for delayed action

of the corresponding number of seconds delay

time you wish. Example: dial 3 if you want 3

seconds delay.

6. Receive confirmation tone.

To cancel

1. Keyset is idle or active on a call

FUNCTION

2. Press the Function key and then dial [ 9 [.

3. Receive confirmation tone.

[

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7 / Customizing Your Keyset

2. Three Features For Easier

Answering

Voice Call, Auto Answer, and Distinctive Ringing are three features that you

can use to make answering calls easier and faster.

Voice Call

When you set your keyset to allow voice calls, intercom callers are connected

immediately over the speakerphone, without requiring you to go off-hook. You

will hear a single tone to alert you. Outside calls continue to ring at your exten-

sion in the usual way, so too will blind transfer calls.

Note that when voice calls are allowed, no Call Forward instructions you have

programmed will be followed. Do Not Disturb, however, will continue to oper-

ate.

Auto Answer

Use the Auto Answer feature to select how incoming calls will be answered.

With Auto Answer set to “off” you must press an appropriate feature key to

answer an incoming call. This can be one of the following:

u An ICM key (a feature key designated for intercom calls)

u A Trunk or Trunk Group key

u An Overflow key (a feature key designated for all additional outside

lines).

With Auto Answer set to “on” you can answer ringing calls by lifting the hand-

set or pressing the Speaker key.

Distinctive Ringing

Distinctive Ringing allows you to choose from four different ring cadences to

distinuguish your phone’s ring from that of others in your immediate area. The

ring cadence you select works for all tones you hear on your keyset. See page 7

for a table of ring tones.

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7 / Customizing Your Keyset

Voice Calls

To receive

1. Keyset is idle or in use on a call.

FUNCTION

2. Press the Function key and then dial 98.

To prevent

1. Keyset is idle or in use on a call.

FUNCTION

[

2. Press the Function key and then dial [ 98.

Auto Answer

To activate

1. Keyset is in idle state.

FUNCTION

2. Press the Function key and then dial 6 [.

[

To cancel

1. Keyset is in idle state.

FUNCTION

2. Press the Function key and then dial 6 [.

[

Distinctive Ringing

To change ring cadence

1. Keyset is in idle state.

FUNCTION

2. Press the Function key and then dial #7.

3. Dial 1, 2, 3, or 4 to listen to each ring cadence.

Stop when you have made your selection.

1/2/3/4

CLEAR

4. Press the Clear key to exit when completed.

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3. Security

For security reasons, you must enter a password in order to use three features:

Remote Follow Me Call Forward on page 15, Authority Code on page 30 and

Lock/Unlock on page 57.

Ask your telephone system administrator if you are unsure what your password

is. Use the Password Change feature to change your password. The temporary

password is 0000 at default.

The Lock/Unlock feature is designed to prevent unauthorized trunk calls from

your keyset while you are away from your desk. A locked extension will still

receive incoming trunk calls, and a user may still place and receive intercom

calls. You need a valid password to use the Lock/Unlock feature.

Caution

The Lock feature prevents all trunk calls, not just long-distance calls. Because

local calls - including 911 calls - are blocked by this feature, exercise caution in

using this feature.

Password Change

Changing your password

1. Keyset is idle or in use.

FUNCTION

2. Press the Function key and then dial 97.

3. Enter the old password.

4. Enter the new password.

5. Receive confirmation tone.

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7 / Customizing Your Keyset

Lock/Unlock

Locking your phone

FUNCTION

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 97.

3. Enter password.

4. Dial # to lock your keyset.

5. Receive confirmation tone.

Unlocking your phone

1. Keyset is idle or in use on a call.

FUNCTION

2. Press the Function key and then dial 97.

3. Enter password.

4. Dial [ to unlock your keyset.

6. Receive confirmation tone.

[

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7 / Customizing Your Keyset

4. Cancel Operations

The Cancel Operations feature can be useful for troubleshooting. If your keyset

seems to behave oddly, it is possible that a particular feature is set differently to

how you expect. Each of these features has a big impact on how your keyset

operates: Automatic Hold, Auto Transfer Mode, Hot Key Pad, Automatic Line

Selection, Hotline, Voice Call, and Auto Answer.

Use the Cancel Operations feature to terminate your current feature settings.

Doing so will reset your keyset to its default settings. It will not, however,

change the contents of dual function feature keys.

Cancel Operations

To cancel

1. Keyset is idle or in use on a call.

FUNCTION

2. Press the Function key and then dial 69 [.

[

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7 / Customizing Your Keyset

5. Setting the Feature Keys

Your keyset has a number of dual function feature keys that can be pro-

grammed to your requirements. You can program a speed dial number on the

“secondary level” of each Dual Function feature key. The “primary level” can

be one of the following:

u An outside line key

u A DSS key

u A feature such as Call Forward

u A speed dial number

When you program a speed dial number under a dual function feature key, note

that you enter the abbreviated number (normally three digits in length), not the

full number.

Programming a Feature Under

a Feature Key

1. Keyset is idle or in use on a call.

FUNCTION

2. Press the Function key and then dial # 3.

3. Press designated feature key to program fea-

ture to.

4. Dial 2.

5. Press the Function key and then enter the

appropriate feature code number.

FUNCTION

6. Press the Hold key to save your selection.

7. Receive confirmation tone.

HOLD

Programming a DSS Key

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial # 3.

3. Press the feature key you wish to program.

4. Dial 1.

5. Enter the extension directory number.

6. Press the Hold key to save your selection.

7. Receive confirmation tone.

FUNCTION

HOLD

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Programming a Speed Dial

Number Under a Feature Key

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial # 3.

3. Press the feature key you want to program.

4. Dial 1.

5. Enter the speed dial number.

6. Press the Hold key to save your selection.

7. Receive confirmation tone.

FUNCTION

HOLD

Programming the Secondary

Level of a Dual Function

Feature Key

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial # 1.

FUNCTION

3. Press the dual function feature key you want

to program.

4. Dial 1.

5. Enter the speed dial number.

6. Press the Hold key to save your selection.

7. Receive confirmation tone.

HOLD

Deleting a Feature Key’s Contents

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial # 1 if you

FUNCTION

# 1/3

are deleting the upper level of a dual function

feature key.

- or -

Press the Function key and then dial # 3 if you

are deleting a the contents of a feature key.

3. Press the dual function feature key whose con-

tents you want to delete.

HOLD

4. Press the Hold key.

5. Receive confirmation tone.

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6. Headset Operation

Models with headset jacks

If your keyset has a headset jack, simply plug a headset or headset amplifier

directly into the headset jack. Enter the Headset Function feature code. While

you have the Headset Function enabled, keep the handset in its cradle. Use the

Speaker key to answer and end calls.

Note that amplified headsets with their own power source disable the Mute fea-

ture on the Executive and Executive Data keysets. Refer to your system admin-

istrator for more information.

Models without headset jacks

If your keyset does not have a headset jack you will first need to unplug your

handset from the handset jack. Plug a headset amplifier into the handset jack,

and then plug the handset into the headset amplifier. Do not place the handset

in the cradle. Do not enter the Headset Function feature code. Use the Speaker

key to answer calls, and the Clear key to end calls. Using a headset amplifer in

this way does not affect the Mute function.

Headset Function

To enable

1. Press the Function key and then dial 9 #.

- or -

FUNCTION

Press the designated feature key.

To cancel

1. Press the Function key and then dial [ 9 #.

- or -

FUNCTION

[

Press the designated feature key.

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7. Background Music

With the Background Music feature you can play background music over the

speaker of your telephone while it is idle. You will normally hear the same

music source that callers hear when they are placed on hold.

The music stops when you operate your telephone and resumes when you hang

up. You still receive incoming intercom and outside calls, and can answer them

by going off-hook with the handset or speaker key.

To activate

1. Dial 800 or 801. (Check with your system

administrator to determine the correct

directory number.)

2. Music plays through your speakerphone.

CLEAR

To cancel

1. Press the Clear key.

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chapter

eight

Voice MailFeatures

1. Voice Mail

If you use your voice mail system on a regular basis, we recommend you des-

ignate a feature key as a voice mail “Message Waiting” key. This key lights

when you receive a voice mail message. Press the key to gain access to your

personal mail box so you can check your messages. The feature code for this is

Function key, dial 64.

If you call an extension that is unattended or busy you can access the associat-

ed voice mail box by dialing a single digit.

Your Protegé phone system offers two useful features to maximize the benefits

of your company’s voice mail system: Extinguish Lit Voice Mail LED, and

Auto Conversation Record.

Extinguish Lit Voice Mail LED

This feature turns off the LED associated with your voice mail Message

Waiting key. Use this feature if your company’s phone and voice mail systems

suffer some kind of connection interruption, and the LED fails to extinguish

after you have checked all your voice mail messages.

Auto Conversation Record

Press your voice mail Message Waiting key (see above) while you are on a call

to automatically form a conference with your voice mail box. This allows you

to record your conversation. Depending on system programming, you and the

distant party may or may not hear an alert tone. If the tone is not enabled, the

Auto Conversation Record feature is invisible to both parties.

Dialing Voice Mail

1. Dial the Voice Mail System general number.

Transferring to Voice Mail

1. Begin by using whichever transfer method you

prefer (see pages 33 and 34).

2. Dial the Voice Mail System general number.

3. Enter the appropriate extension number.

4. Conclude the transfer as appropriate to the

transfer method you are using.

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8 / Voice Mail Features

Forwarding to Voice Mail

1. Begin by using whichever call forward type

you prefer (see pages 11 - 15).

2. Enter the Voice Mail System general number.

3. Enter the extension number of the mailbox

where calls will be forwarded.

4. Conclude the forward by following the appro-

priate documentation (see pages 11 - 15).

Retrieving Your Voice Mail

Messages

1. Keyset is in idle state.

2. Press the voice mail Message Waiting key (a

designated feature key).

Calling Another Extension

1. Keyset is in idle state.

2. Dial extension number. Receive busy tone or

no answer.

3. Dial 7 to be transferred directly to the associ-

ated mailbox.

Extinguish Lit Voice Mail LED

FUNCTION

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial [ 64.

[

Auto Conversation Record

To activate

1. Keyset is in use on an active call.

2. Press the voice mail Message Waiting key.

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Glossary

Keyset

Class of Service

Another name for telephone.

Specifically, a phone with a number

of push buttons or “keys.”

Your level of access to certain fea-

tures. Your company’s phone system

may assign a different class of ser-

vice to particular extensions, to

restrict access to certain features.