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BlackBerry Storm2 9520/9550 Smartphones
Contents
About inserting a SIM card.................................................................................................................................6
Phone basics...................................................................................................................................................7
Make a call.............................................................................................................................................................7
Add a contact .......................................................................................................................................................8
Phone tips..............................................................................................................................................................8
Pair with a Bluetooth enabled device ...............................................................................................................9
Bluetooth indicators.............................................................................................................................................9
About emergency calls.......................................................................................................................................10
Typing basics.................................................................................................................................................11
About typing using different keyboard styles..................................................................................................11
Switch typing input methods when you are typing........................................................................................11
Type text using SureType technology...............................................................................................................11
Type text using multi-tap...................................................................................................................................12
Send an email message .....................................................................................................................................13
Send an SMS text message ...............................................................................................................................13
About BlackBerry Messenger ...........................................................................................................................14
MAT-29264-001 Rev. 002
Media basics ................................................................................................................................................15
Record a video ....................................................................................................................................................16
Media tips.............................................................................................................................................................16
Browser basics ............................................................................................................................................19
Visit a web page .................................................................................................................................................19
Wi-Fi connection basics..............................................................................................................................21
Connect to a Wi-Fi network ..............................................................................................................................21
Wi-Fi connection indicators..............................................................................................................................22
Personalize your device.............................................................................................................................23
Change your wallpaper .....................................................................................................................................23
About the BlackBerry Desktop Software...............................................................................................25
System requirements: BlackBerry Desktop Software................................................................................... 25
Install the BlackBerry Desktop Software........................................................................................................25
Synchronize your media files............................................................................................................................27
Switch devices ....................................................................................................................................................28
Troubleshooting...........................................................................................................................................31
I cannot make or receive calls or send and receive messages.....................................................................31
The battery is not charging...............................................................................................................................32
Safety information......................................................................................................................................33
Carrying your device..........................................................................................................................................33
Driving and walking safely................................................................................................................................33
Specific Absorption Rate data..........................................................................................................................34
Interference with electronic equipment.........................................................................................................35
Legal notice..................................................................................................................................................37
4
Welcome to BlackBerry!
Thank you for choosing a BlackBerry® Storm2™ smartphone! To set up your device, insert
the SIM card (if a SIM card was included with your device), insert the battery, and complete
the setup wizard. For more information, see the Start Here and Explore posters that came
with your device.
Before you use your device or any accessories for your device, see the Safety and Product
Information booklet, located on the BlackBerry® User Tools CD. For the most recent version
5
About inserting a SIM card
A SIM card stores important information about your wireless service. A SIM card might
already be inserted in your BlackBerry® device.
Insert a SIM card into your device in one of the following situations:
•
•
Your wireless service provider provided you with a SIM card or it is included in the box
with your device.
You are switching from one device that required a SIM card to another device. Remove
the SIM card from your previous device and insert it into your new BlackBerry device.
Depending on your wireless service provider, you might need a PIN code for the SIM
card. For more information, contact your wireless service provider.
You purchased an optional SIM card from your wireless service provider as part of a
global roaming package so that you can connect your device to aGSM® or UMTS network
while you are traveling.
•
For more information, see the Start Here poster.
6
Phone basics
Do not hold your BlackBerry® device near your ear while you use the speakerphone. Hearing
damage can occur. For more information, see the Safety and Product Information booklet,
located on the BlackBerry® User Tools CD.
Make a call
1. From the Home screen, press the
2. Type a phone number.
key.
3. Press the
key.
To end the call, press the
key.
Change your ring tone
1. From the Home screen, press the
2. Press the key.
key.
3. Click Set Ring Tone.
4. Perform one of the following actions:
•
•
To use a preloaded ring tone, in the Ring Tone field, click a ring tone.
To use a ring tone that you downloaded, in the Ring Tone field, click Select
Music at the top of the list. Navigate to the ring tone. Click the ring tone.
5. Press the
key.
7
6. Click Save.
Add a contact
1. On the Home screen, click the Contacts icon.
2. Click New Contact.
3. Type the contact information.
4. Press the
key.
5. Click Save.
Phone tips
To
Do
Press the
Answer a call
key
Adjust the volume during a call
Press the Volume keys on the right side of
your BlackBerry® device
Turn on or turn off mute during a call
Pressthe
keyatthetopofyourdevice
8
Pair with a Bluetooth enabled device
You must pair your BlackBerry® device with a Bluetooth® enabled device before you can
connect to it. For more information about preparing the Bluetooth enabled device for
pairing, see the documentation that came with the Bluetooth enabled device.
1. On the Home screen, click the Manage Connections icon.
2. Click Set Up Bluetooth.
3. Click Search.
4. Click a Bluetooth enabled device.
5. If necessary, perform one of the following actions:
•
IftheBluetoothenableddevicedoesnothaveakeyboard(forexample, aheadset),
on your BlackBerry device, type the pairing passkey that is in the documentation
that came with the Bluetooth enabled device. The passkey is often a numeric or
alpha-numeric code.
•
If the Bluetooth enabled device has a keyboard (for example, a laptop), type a
pairing passkey of your own choosing on both devices.
Bluetooth indicators
Indicators at the top of the Home screen display information about Bluetooth® technology.
Bluetooth technology on
Bluetooth technology connected
9
About emergency calls
If you are outside of a wireless coverage area and the SOS wireless coverage indicator
appears, you can only call emergency numbers. Your BlackBerry® device is designed to
allow emergency calls even when your device is locked. Depending on your device model
and the wireless network that your device is connected to, your device is also designed to
allow emergency calls when the SIM card is not inserted. If the connection to the wireless
networkisturnedoffwhenyouinitiateanemergencycall, yourdeviceisdesignedtoconnect
to the wireless network automatically.
You can only make emergency calls by typing official emergency access numbers (for
example, 911 or 112).
You should not rely on any wireless device for essential communications, including medical
emergencies. Emergency numbers may vary by location and emergency calls may be
blocked or impeded by network, environmental, or interference issues.
10
Typing basics
About typing using different keyboard styles
When you need to type, your BlackBerry® device displays one of three keyboard styles
automatically, based on the field that you type in and the orientation of your device.
If you are using your device in portrait view, you can switch between the SureType®
keyboard, multi-tap keyboard, and full keyboard, and you can set one of these keyboard
styles to be your default. If you are using your device in landscape view, you can type using
the full keyboard.
Switch typing input methods when you are typing
To perform this task, you must be using your BlackBerry® device in portrait view.
1. When you are typing, press the Menu key.
2. Click one of the following menu items:
•
•
•
Enable Multitap
Enable SureType
Enable Full Keyboard
Type text using SureType technology
To perform this task, you must be using your BlackBerry® device in portrait view.
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1. Press the letter key once for each letter in a word.
2. Perform one of the following actions:
•
•
•
•
To select an item from the list that appears when you type and start typing a new
word, highlight the item. Press the Enter key.
To select an item from the list that appears when you type and continue typing
the same word, click the item.
To change a letter in a word that you are typing, highlight the letter. Click the
alternate letter that appears on the screen.
To change a letter in a word after you finish typing the word, click the word.
Highlight the letter. Click the alternate letter that appears on the screen.
For example, to type run, you would press the R key once, the U key once, and so on until
run appears in the list. You would then highlight run and press the Enter key.
Type text using multi-tap
To perform this task, you must be using your BlackBerry® device in portrait view.
Perform any of the following actions:
•
•
•
•
To type the first letter on a key, press the letter key once.
To type the second letter on a key, press the letter key twice.
To type the third letter on a key, press the letter key three times.
To type the fourth letter on a key, press the letter key four times.
For example, to type run, you would press the R key twice, the U key once, and the N key
twice.
12
Message basics
Send an email message
1. On the Home screen, click the Messages icon.
2. Press the
key.
3. Click Compose Email.
4. In the To field, type an email address.
5. Type a message.
6.
Click the
icon.
Send an SMS text message
You can send an SMS text message to up to ten recipients.
1. On the Home screen, click the Messages icon.
2. Press the
key.
3. Click Compose SMS Text.
4. In the To field, type a contact name or phone number (include the country code and
area code).
5. Click Ok.
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6. Type a message.
7. Press the
key.
8. Click Send.
SMS text message screen
About BlackBerry Messenger
You can use BlackBerry® Messenger to chat with your friends who have a BlackBerry device.
You can send messages, voice notes, and even contact attachments to your friends. If your
device has a camera, you can also send pictures as soon as you take them. Like a lot of other
social networking applications, you can also set a status to keep your friends updated on
where you are and what you are doing. You can find the BlackBerry Messenger icon on the
Home screen or in the Instant Messaging folder.
To learn about even more things that you can do, take a look at the help topics in BlackBerry
Messenger. Simply press the Menu key and click Help.
14
Media basics
Depending on your BlackBerry® device, the camera or video camera feature might not be
supported.
Take a picture
1. On the Home screen, click the Camera icon.
2. To zoom in to or out from a subject, slide your finger up or down.
3. To take a picture, click the camera icon.
Camera screen
15
Record a video
1. On the Home screen, click the Media icon.
2. Click the Video Camera icon.
3. Click the record icon.
4. To pause recording, click the pause icon.
Video camera screen
Media tips
Do not use your headphones at a high volume. Hearing damage can occur. For more
information, see the Safety and Product Information booklet, located on the BlackBerry®
User Tools CD.
16
To
Do
Show or hide the progress bar and Touch the screen
additional controls while you are playing a
media file
Show songs from a certain category in a list Touch and hold a category (for example, to
of songs
show songs from a certain artist, touch and
hold an artist name)
Show or hide the shortcut bar at the bottom Touch the screen
of the screen while you are viewing a
picture
Zoom in to a specific location on a picture Touch the location twice quickly
17
18
Browser basics
Visit a web page
Depending on your wireless service provider, multiple browsers might appear on your
BlackBerry® device. For more information about the charges associated with using each
browser, contact your wireless service provider.
1. On the Home screen, click the Browser icon.
2. Perform one of the following actions:
•
•
If a web address field appears on the screen, type a web address.
If a web address field does not appear on the screen, press the
Go To. Type a web address.
key. Click
3. Press the Enter key.
Browser tips
To
Do
Show or hide the shortcut bar at the bottom Touch the screen
of the screen
Zoom in to a specific location on a web page Touch the location twice quickly
19
To
Show the cursor so that you can select
items and links
Do
Click the
icon
icon
Pan and zoom in to web pages
Click the
20
Wi-Fi connection basics
Connect to a Wi-Fi network
1. On the Home screen, click the Manage Connections icon.
2. Click Set Up Wi-Fi Network.
3. Perform one of the following actions:
•
•
•
Click Scan for Networks. Click a network.
Click Manually Add Network. Type the network name. Click Add.
If you are using a wireless access point or router that is enabled with Wi-Fi
Protected Setup™, click Push Button Setup.
4. Complete the instructions on the screen.
5. When you are prompted to save a profile for the Wi-Fi® network, click Next so that
your BlackBerry® device connects to the Wi-Fi network automatically next time.
6. Click Finish.
To change your Wi-Fi options again later, on the Home screen, click Manage
Connections. Click Wi-Fi Options.
21
Wi-Fi connection indicators
Indicators at the top of the Home screen display Wi-Fi® connection details for the area you
are using your BlackBerry® device in.
You can send and receive email messages and use the browser over a
Wi-Fi connection.
+ Wi-Fi
network name
+ Wi-Fi
Your device is connected to a Wi-Fi network but does not have access
to BlackBerry services over the Wi-Fi connection.
network name
Your connection to a Wi-Fi network is turned on, but you are not in a
Wi-Fi coverage area.
22
Personalize your device
Change your wallpaper
1. From the Home screen, press the
key.
2. Click Options.
3. Click Wallpaper.
4. Perform one of the following actions:
•
•
•
To take a picture, click Camera. Click the camera icon.
To select a picture that you have already taken, click the picture.
To select a preloaded picture, click Pictures. Click a picture.
5. Press the
6. Set As Wallpaper.
7. Press the key twice to return to the Home screen.
key.
23
24
About the BlackBerry Desktop Software
You can use BlackBerry® Desktop Software to charge your BlackBerry device, back up and
restore device data, and synchronize calendar appointments, music, pictures, and so on,
between your device and your computer.
For more information, see the online help in the BlackBerry® Desktop Manager.
System requirements: BlackBerry Desktop Software
•
•
•
•
•
Intel® compatible 486 or later computer that is compliant with USB 1.1 or later
Windows® XP or later or Mac 10.5.5 or later
BlackBerry® User Tools CD
On Windows computers, iTunes 7.2 or later or Windows Media® Player 10 or later
On Mac computers, iTunes 7.7 or later
Install the BlackBerry Desktop Software
You can install the BlackBerry® Desktop Software from the BlackBerry® User Tools CD or
25
1. If your BlackBerry device is connected to your computer, disconnect it.
2. Insert the BlackBerry User Tools CD into the CD drive on your computer.
3. Click BlackBerry Desktop Software.
4. Complete the instructions on the screen.
5. If you are using a Windows® computer, on the Integration Options screen, select the
Integrate with a personal email account option, unless you are a corporate user
and your work email account is associated with a BlackBerry® Enterprise Server. For
more information, contact your administrator.
6. If you are prompted, restart your computer.
7. When the installation is complete, connect your device to your computer using the
USB cable.
If the BlackBerry® Desktop Manager does not open automatically, perform one of the
following actions:
•
If you are using a Windows computer, click Start > All Programs > BlackBerry > Desktop
Manager.
•
If you are using a Mac computer, in the Applications folder, click the BlackBerry
Desktop Manager icon.
Insert a media card
You can use a microSD media card to store more media files, such as songs or pictures. The
media card might be sold separately from your BlackBerry® device.
26
Insert a media card
Remove a media card
Synchronize your media files
If you are using a Mac computer, you can synchronize only your music.
1. Connect your BlackBerry® device to your computer.
2. On your computer, open the BlackBerry® Desktop Manager.
3. Perform one of the following actions:
•
•
If you are using a Windows® computer, click Media.
If you are using a Mac computer, in the Media section in the left pane, click
Music.
For more information, see the online help in the BlackBerry Desktop Manager or visit
27
Switch devices
If you are switching from a BlackBerry® device that is associated with an existing email
address (for example, a Google Mail™ or Windows Live™ Hotmail® email account) to a new
BlackBerry device, perform the following actions:
1. On your computer, open the BlackBerry® Desktop Manager. Use the Device Switch
Wizard to transfer data from your previous device to your new device. For more
information, see the online help in the BlackBerry Desktop Manager.
2. On your new device, on the Home screen or in the Setup folder, open the email setup
application and follow the prompts. If you do not receive the prompts or if you decline
any of the prompts, email messages will not be sent to your new device until you
switch devices manually. If you are selling or buying a previously owned BlackBerry
device that normally connects to a CDMA network, contact your wireless service
provider to complete the process for switching devices.
3. Delete the data from your previous device by doing a security wipe. For more
information, see the user guide for your device.
You can also import data from your previous BlackBerry device, Palm® device, or Windows
Mobile® powered device to your new BlackBerry device using the BlackBerry Desktop
Manager.
Switch your device manually
If you do not receive prompts to switch devices automatically when you access the email
setup application, or if you decline any of the prompts, you must switch devices manually.
28
To complete this task you must know the PIN for your new BlackBerry® device and,
depending on your wireless service provider, either your new device IMEI, ESN, or MEID. To
find the required device information on your new device, on the Home screen, click the
Options icon. Click Status.
1. On the Home screen or in the Setup folder, click the Email Settings icon.
2. If necessary, log in to the email setup application.
3. On the Email Accounts screen, press the
key.
4. Click Change Device.
5. Type the new device information.
6. Press the
key.
7. Click Save.
29
30
Troubleshooting
I cannot make or receive calls or send and receive
messages
Verify that your BlackBerry® device is connected to the wireless network. If the OFF
indicatorappearsatthetopoftheHomescreen, clicktheManageConnectionsicon. Select
the check box beside Mobile Network. A wireless network indicator should appear. If you
are not in a wireless coverage area, an X indicator appears instead.
If you cannot make or receive calls, try performing the following actions:
•
•
Verify that your wireless service plan includes phone or voice services.
If you have traveled to another country and you have not changed your smart-dialing
options, dial the full phone number, including the country code and area code, for your
contact.
If you cannot send and receive messages, try performing the following actions:
•
If you added an email account to your device using the setup wizard, verify that you have
received an activation message. If you have not received an activation message, on the
Home screen or in a folder, click Setup. Open the email setup application. Press the
key. Click Service Books. Click Send Service Books.
31
•
If you have not received a registration message from the wireless network, on the Home
screen or in a folder, click the Options icon. Click Advanced Options. Click Host
Routing Table. Press the
key. Click Register Now.
•
•
If you switched devices, verify that you switched devices automatically or manually so
that your messages are sent to your new device.
If the menu item for sending a message does not appear, verify that you have added an
email address or a PIN for your contact.
•
•
Resend the message. Open the message. Press the
key. Click Resend.
If you use email message filters, verify that the options for email message filters are set
correctly.
The battery is not charging
For more information about charging your BlackBerry® device, see the user guide for your
device.
32
Safety information
Carrying your device
Your BlackBerry® device might not come with a holster (body-worn carrying solution
equipped with an integrated belt clip). If you wear the device on your body, always put the
device in a holster with an integrated belt clip supplied or approved by Research In Motion.
Carrying solutions, including RIM approved carrying solutions and carrying solutions not
approved by RIM, that do not come equipped with an integrated belt clip should not be
worn or carried on the body. For more information about carrying your device, including
separation distances when wearing your device, see the Safety and Product Information
booklet located on the BlackBerry® User Tools CD that came with your device.
To purchase RIM approved holsters equipped with an integrated belt clip or other
accessories for your device, contact your wireless service provider or visit
Driving and walking safely
Give your full attention to driving; driving safely is your first responsibility. You are
responsible for knowing and obeying the laws and regulations regarding the use of wireless
devices in the areas where you drive.
33
Research In Motion recommends that you do not use your BlackBerry® device while you
drive. Instead, consider having a passenger in the vehicle use the device for you, or find a
safe location to stop your vehicle before you use the device.
Avoid using your device while walking or engaging in any activity that requires your full
attention. Inattention to vehicular traffic or other pedestrian hazards could result in serious
bodily injury.
For important safety information about driving safety, see the Safety and Product
Information booklet, located on the BlackBerry® User Tools CD.
Specific Absorption Rate data
The BlackBerry® device is a radio transmitter and receiver. It is designed and manufactured
not to exceed the emission limits for exposure to radio frequency (RF) energy set by the
Federal Communications Commission (FCC) of the U.S. Government, Industry Canada of
the Canadian Government (IC), and the recommendations of The Council of the European
Union. The exposure standard for wireless devices employs a unit of measurement known
as the Specific Absorption Rate, or SAR.
This BlackBerry device model meets government requirements for exposure to RF energy.
For more information on the SAR data for this BlackBerry device, see the Safety and Product
Information booklet, located on the BlackBerry® User Tools CD.
34
Interference with electronic equipment
Most modern electronic equipment is shielded from radio frequency (RF) signals. However,
certain electronic equipment, including medical devices, might not be shielded against the
RF signals from the BlackBerry® device. For more information, see the Safety and Product
Information booklet, located on the BlackBerry® User Tools CD.
35
36
Legal notice
©2009 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType®,
SurePress™ and related trademarks, names, and logos are the property of Research In Motion Limited and are
registered and/or used in the U.S. and countries around the world.
Bluetooth is a trademark of Bluetooth SIG. Google Mail is a trademark of Google Inc. Intel is a trademark of Intel
Corporation. Microsoft, Hotmail, Windows, Windows Live, and Windows Mobile are trademarks of Microsoft
Corporation. Palm is a trademark of Palm Trademark Holding Company, LLC. Wi-Fi and Wi-Fi Protected Setup are
trademarks of the Wi-Fi Alliance. All other trademarks are the property of their respective owners.
Portions of the BlackBerry® Device Software are copyright © 2007-2008 The FreeType Project (www.freetype.org).
All rights reserved.
The BlackBerry smartphone and other devices and/or associated software are protected by copyright, international
treaties, and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694;
6,075,470; 6,073,318; D445,428; D433,460; D416,256. Other patents are registered or pending in the U.S. and in
various countries around the world. Visit www.rim.com/patents for a list of RIM (as hereinafter defined) patents.
This documentation including all documentation incorporated by reference herein such as documentation provided
or made available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and
without condition, endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited
and its affiliated companies ("RIM") and RIM assumes no responsibility for any typographical, technical, or other
inaccuracies, errors, or omissions in this documentation. In order to protect RIM proprietary and confidential
information and/or trade secrets, this documentation may describe some aspects of RIM technology in generalized
terms. RIM reserves the right to periodically change information that is contained in this documentation; however,
RIM makes no commitment to provide any such changes, updates, enhancements, or other additions to this
documentation to you in a timely manner or at all.
This documentation might contain references to third-party sources of information, hardware or software, products
or services including components and content such as content protected by copyright and/or third-party web sites
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37
performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products and Services. The
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OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY CONDITIONS, ENDORSEMENTS, GUARANTEES,
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A
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CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS
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CLAIM.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL RIM
BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE
OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND
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38
TOTHEMAXIMUMEXTENTPERMITTEDBYAPPLICABLELAWINYOURJURISDICTION, RIMSHALLHAVENOOTHER
OBLIGATION, DUTY, OR LIABILITY WHATSOEVER IN CONTRACT, TORT, OR OTHERWISE TO YOU INCLUDING ANY
LIABILITY FOR NEGLIGENCE OR STRICT LIABILITY.
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OF THE CAUSE OF ACTION, DEMAND, OR ACTION BY YOU INCLUDING BUT NOT LIMITED TO BREACH OF
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IN ADDITION TO THE LIMITATIONS AND EXCLUSIONS SET OUT ABOVE, IN NO EVENT SHALL ANY DIRECTOR,
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whether to use Third Party Products and Services and if any third party licenses are required to do so. If required you
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of separate licenses and other agreements applicable thereto with third parties, except to the extent expressly covered
by a license or other agreement with RIM.
Certain features outlined in this documentation require a minimum version of BlackBerry® Enterprise Server,
BlackBerry® Desktop Software, and/or BlackBerry® Device Software.
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The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable
thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN
AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER
THAN THIS DOCUMENTATION.
BlackBerry® Storm2™ 9520 smartphone model number: RCP51UW
This is a Wi-Fi® enabled device subject to restrictions of use in some member states
of the European Community.
BlackBerry® Storm2™ 9550 smartphone model number: RCK71CW
This is a Wi-Fi® enabled device subject to restrictions of use in some member states
of the European Community.
Research In Motion Limited
295 Phillip Street
Waterloo, ON N2L 3W8
Canada
Research In Motion UK Limited
Centrum House
36 Station Road
Egham, Surrey TW20 9LF
United Kingdom
Published in Canada
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