GE Conference Phone 28031 User Manual

2) Sample Multi-Mailbox Outgoing Announcement  
25840  
Interference Information  
Introduction  
Handset Layout  
Installing the Phone  
Answering System Setup  
Model 28031 Series  
5.8 GHz Cordless  
Handset Speakerphone  
Answering System  
User’s Guide  
Hi, this is (use your name here), We can’t answer the phone right now, so please press 1  
to direct your message to (name 1), press 2 to direct your message to (name 2), press 3 to  
direct your message to (name 3). Leave your name, number and a brief message after the  
tone, and we’ll get back to you soon. Thanks.  
This equipment generates and uses radio frequency energy which may interfere with  
residential radio and television reception if not properly installed and used in accordance  
with instructions contained in this manual. Reasonable protection against such interference  
is ensured, although there is no guarantee this will not occur in a given installation. If  
interference is suspected and verified by switching this equipment on and off, the user is  
encouraged to try to correct the interference by one or more of the following measures:  
Reorient the radio/television receiver’s antenna, relocate the equipment with respect to the  
receiver, plug the equipment and receiver into separate circuit outlets. The user may also wish  
to consult a qualified radio/television technician for additional suggestions. This equipment  
has been fully tested and complies with all limits for Class B computing devices pursuant to  
CAUTION: When using telephone equipment, there are basic safety  
This section shows you how to set up your answering system to receive incoming calls.  
Before you begin the set up process, you must turn on the answering system.  
Installing the Handset Battery  
In use  
instructions that should always be followed. Refer to the IMPORTANT  
SAFETY INSTRUCTIONS provided with this product and save them for  
future reference.  
indicator  
NOTE: You must connect the handset battery before use.  
• Press the ANS ON/OFF button to turn the answering system on and off.  
The MESSAGES indicator lights when the answering system is on. The indicator blinks  
when you have new messages.  
CAUTION: To reduce the risk of fire or personal injury, use only the  
Thomson Inc. approved model 5-2660 Nickel-metal Hydride battery  
(Ni-MH), which is compatible with this unit.  
SPEAKER  
Reviewing and Choosing the Announcement  
Press and release the ANNOUNCE 1 button to review and select this one as your  
outgoing announcement. Or, press and release the ANNOUNCE 2 button to review and  
select this one as your outgoing announcement.  
IMPORTANT: Because cordless phones operate on electricity, you should  
have at least one phone in your home that isn’t cordless, in case the power  
in your home goes out.  
NOTE: The answering system displays “- -” when it is off.  
Setting the Voice Prompt Language  
The default voice prompt language is English.  
1. Locate battery and battery door which are packaged together inside a plastic bag  
and are separate from the handset.  
Before You Begin  
display  
2. Locate the battery compartment on the back of the handset.  
3. Plug the battery pack cord into the jack inside the compartment.  
part 15 FCC Rules and Regulations.  
Programming the Telephone  
Parts Checklist (for model 28031xx1)  
To change the answering system’s voice prompt language,  
TALK/CALL BACK  
Standby Screen  
Telephone Network Information  
Make sure your package includes the items shown here.  
(button)  
NOTE: To ensure proper battery installation, the connector is keyed and can  
be inserted only one way.  
• Press the LANGUAGE button on front of base to change to the FRENCH voice prompt.  
The unit announces “OPTION FRANCAISE “ and Fr shows in the message counter.  
The handset displays the handset number and user name.  
Should your equipment cause trouble on your line which may harm the telephone  
network, the telephone company, where practicable, may notify you that temporary  
discontinuance of service may be required. Where prior notice is not practicable and  
the circumstances warrant such action, the telephone company may temporarily  
discontinue service immediately.  
• Press the LANGUAGE button again to change to the SPANISH voice prompt. The unit  
announces “SELECCION ESPANOL” and SP shows in the message counter.  
battery  
pack  
USER NAME  
HANDSET X  
CALLER ID-VOLUME  
(button)  
CALLER ID-VOLUME  
(button)  
black wir  
NOTE: To change to English, press the LANGUAGE button again.  
NOTE: In remote access mode, the system follows the selected language. The  
voice prompt language cannot be switched remotely.  
The telephone company may make changes in its communications facilities, equipment,  
operations or procedures where such action is required in the operation of its business.  
If these changes are expected to affect the use or performance of your telephone  
equipment, the telephone company will likely give you adequate notice to allow you to  
maintain uninterrupted service.  
ABC  
DEF  
MNO  
WXYZ  
PAUSE  
RI  
FORMAT/CONF  
(format/conference  
button)  
Telephone  
line cord  
Wall mount  
bracket  
Base  
GHI  
PQRS  
EXIT  
JKL  
TUV  
Programming Functions  
The system uses a menu structure to give you access to all of the built-in features. You  
may program the following items in main menu: Room Monitor and Handset Setup.  
DELETE  
(button)  
OPER  
Voice Time/Day Stamp and Real Time Clock  
1. Make sure the answering system is ON.  
2. Press and hold the DAY/CHECK button to set the day of the week.  
PRESS DOWN  
SPEAKER  
(button)  
REDIAL  
(button)  
MUTE/PROG  
FIRMLY  
Room Monitor (applicable only with additional handsets)  
1. Make sure your phone is OFF (not in talk mode).  
red wire  
(mute/program button)  
Notice must be given to the telephone company upon termination of your telephone  
from your line.  
Handset  
Handset  
battery pack  
AC power  
adaptor  
Battery  
compartment cover  
3. Press and hold the HOUR button to set the hour (a.m. or p.m.). Example: 12AM, 1AM, or  
12PM, 1PM.  
Belt clip  
2. Press the MUTE/PROG button to go to the main menu.  
4. Insert the battery pack.  
INTERCOM  
(button)  
rev (review  
button)  
For Model 28031xx2 there will be ONE additional handset, charge cradle, belt  
clip, battery pack and cover than shown above.  
3. Press CALLER ID-VOLUME ( 6or 5) button to scroll to ROOM MONITOR.  
REN Number  
4. Press and release the MIN button to advance the clock in one minute intervals. Press  
and hold to increase by 5-minute increments.  
5. Close the battery compartment by pushing the door up until it snaps into place.  
On the bottom of this equipment is a label indicating, among other information, the  
Ringer Equivalence Number (REN) for the equipment.  
Base Station  
skip (button)  
play (button)  
For Model 28031xx  
3
there will be TWO additional handsets, charge cradles,  
> ROOM MONITOR  
HANDSET SETUP  
5. After the time is set, the real time clock will be displayed on the handset within 1  
minute.  
* EXIT  
1. Choose an area near an electrical outlet and a telephone wall jack (RJ11C), and place  
your cordless telephone on a level surface, such as a desktop or tabletop, or you may  
mount it on the wall.  
belt clips, battery packs and covers than shown above.  
(button)  
The REN is useful in determining the number of devices you may connect to your  
telephone line and still have all of these devices ring when your telephone number is  
called. In most (but not all) areas, the sum of the RENs of all devices connected to one  
line should not exceed 5. To be certain of the number of devices you may connect to  
your line as determined by the REN, you should contact your local telephone company.  
For Model 28031xx4 there will be THREE additional handsets, charge cradles, belt clips,  
battery packs and covers than shown above.  
NOTE: You must set the day manually. You may choose to set the time manually  
as well, although the time is automatically transmitted by your local phone  
company as part of Caller ID service. If you subscribe to Caller ID service, the  
current time is set automatically when you receive your first CID record.  
# PAUSE/  
Your new GE telephone system is EXPANDABLE  
erase  
RINGER (button)  
(button)  
up to a total of 4 handsets (by purchase of optional  
Model 28001 handset with charge cradle)  
Telephone Jack Requirements  
To use this phone, you need an RJ11C type modular telephone  
jack, which might look like the one pictured here, installed in  
your home. If you don’t have a modular jack, call your local  
phone company to find out how to get one installed.  
Wall plate  
4. Press MUTE/PROG button to enter ROOM MONITOR menu, ROOM MONITOR  
EXTENSION? shows in the display.  
FLASH/answerer  
(button)  
MEMORY  
(button)  
REN Number is located on the cabinet bottom.  
Speaker Volume  
Use the VOLUME (5 or 6) buttons to adjust speaker volume on the base to a  
comfortable level. L1 is the minimum speaker volume and L8 is the maximum.  
5. Use the touch tone pad to enter the handset number to be monitored, either 1 or 2.  
Important Information  
Modular  
telephone  
line jack  
Licensing  
NOTE: When this phone system is expanded (up to 4 handsets by purchase  
of optional Model 28001 handset with recharge cradle), handsets are named  
HANDSET 1, HANDSET 2, HANDSET 3 and HANDSET 4 respectively.  
NOTICE: This product meets the applicable Industry Canada technical specifications.  
Licensed under US Patent 6,427,009.  
Operation is subject to the following two conditions: (1) This device may not cause  
interference, and (2) This device must accept any interference, including interference that  
may cause undesired operation of the device.  
Base Layout  
Voice Instruction  
If you need additional assistance, press the REV button in standby mode and follow the  
voice instructions.  
Installation  
Hearing Aid Compatibility (HAC)  
6. The receiving handset will turn on the microphone and the originating handset will  
turn on the speakerphone to monitor sound from the receiving handset.  
Digital Security System  
HOUR  
MIN  
DAY/CHECK  
The equipment must be installed using an acceptable method of connection. The customer  
should be aware that compliance with the above conditions may not prevent degradation of  
service in some situations.  
This telephone system meets FCC/Industry Canada standards for Hearing Aid  
Compatibility.  
(button) (minute button)  
(button)  
Your cordless phone uses a digital security system to protect against false ringing,  
unauthorized access, and charges to your phone line.  
NOTE: For room monitoring mode to work, the originating handset must NOT  
be on the cradle.  
VOL  
(volume buttons)  
Recording the Outgoing Announcement  
For best results when recording, you should be about nine inches from the microphone,  
and eliminate as much background noise as possible.  
SPEAKER  
Message  
indicator  
REVIEW  
(button)  
INSTALLATION NOTE: Some cordless telephones operate at frequencies that  
may cause or receive interference with nearby TVs, microwave ovens, and  
VCRs. To minimize or prevent such interference, the base of the cordless  
telephone should not be placed near or on top of a TV, microwave ovens,  
or VCR. If such interference continues, move the cordless telephone farther  
away from these appliances.  
Certain other communications devices may also use the 5.8 GHz frequency  
for communication, and, if not properly set, these devices may interfere  
with each other and/or your new telephone. If you are concerned with  
interference, please refer to the owner’s manual for these devices on how to  
properly set channels to avoid interference. Typical devices that may use the  
5.8 GHz frequency for communication include wireless audio/video senders,  
wireless computer networks, multi-handset cordless telephone systems, and  
some long-range cordless telephone systems.  
FCC RF Radiation Exposure Statement  
Repairs to certified equipment should be made by an authorized Canadian maintenance  
facility designated by the supplier. Any repairs or alterations made by the user to this  
equipment, or equipment malfunctions, may give the telecommunications company cause to  
request the user to disconnect the equipment.  
NOTE: While in room monitoring mode, the handsets will emit an alert tone  
approximately every 5 seconds if there is an incoming call. You may press  
the SPEAKER button to quit room monitor and answer the call.  
This equipment complies with FCC RF radiation exposure limits set forth for an  
uncontrolled environment. This equipment should be installed and operated with  
a minimum distance of 20 centimeters between the radiator and your body. This  
transmitter must not be co-located or operated in conjunction with any other antenna  
or transmitter.”  
SKIP  
You may record 2 outgoing announcements in the answerer or choose the default for  
your current outgoing announcement.  
(button)  
2. Plug one end of the telephone line cord into the TEL LINE jack on the bottom of the  
base and the other end into a modular jack.  
Users should ensure for their own protection that the electrical ground connections of  
the power utility, telephone lines and internal metallic water pipe systems, if present, are  
connected together. This precaution may be particularly important in rural areas.  
NOTE: While in room monitoring mode, the originating handset can be  
switched to monitor by handset earpiece by pressing the TALK/CALL BACK  
button once. Switch back to speakerphone by pressing the SPEAKER  
button once.  
1. Make sure the answering system is ON.  
3. Plug the AC power converter into the electrical outlet and the DC connector into the  
jack on the bottom of the base.  
2. Press and hold the ANNOUNCE 1 or ANNOUNCE 2 button until the speaker announces  
“RECORD ANNOUNCEMENT AFTER TONE“.  
ANNOUNCE 1  
For body worn operation, this phone has been tested and meets the FCC RF exposure  
guidelines when used with the belt clip supplied with this product. Use of other  
accessories may not ensure compliance with FCC RF exposure guidelines.  
CAUTION: Users should not attempt to make such connections themselves, but should contact  
(button)  
the appropriate electric inspection authority, or electrician, as appropriate.  
4. Place the handset in the base cradle. The charge/in use indicator turns on, verifying  
the battery is charging.  
3. Begin speaking after you hear the beep.  
NOTE: Press the *EXIT button on the handset to exit room monitor mode.  
ANNOUNCE 2  
(button)  
NOTES: This equipment may not be used on coin service provided by the telephone  
4. Release the button when you finish your announcement.  
Handset Setup  
1. Make sure your phone is OFF (not in talk mode).  
company.  
5. Allow the phone to charge for 16 hours prior to first use. If you don’t properly charge  
the phone, battery performance is compromised.  
NOTE: If you choose not to record an outgoing announcement, a default  
announcement plays instead. To return to the default announcement after  
you have recorded your own outgoing announcement, press the ANNOUNCE  
1 or 2 button and release it when you hear the beep. Or, press the DELETE  
button while the announcement is reviewing.  
PLAY/STOP 1  
(button/indicator)  
CAUTION: To reduce risk of personal injury, fire, or damage use only the  
5-2760 power adaptor listed in the user’s guide. This power adaptor is  
intended to be correctly orientated in a vertical or floor mount position.  
2. Press the MUTE/PROG button to go to the main menu.  
3. Press CALLER ID-VOLUME ( 6or 5) button to scroll to HANDSET SETUP.  
4. Press MUTE/PROG button to confirm and you may program the following items:  
Language, Handset Name, Ringer Tone, Ringer Volume, VIP Melody, Key Tone,  
Message Alert, Rings to Answer, Security Code, Area Code, Registration, Deregistration  
and Default Setting.  
PLAY/STOP 2  
Important Installation Guidelines  
(button/indicator)  
• Avoid sources of noise and heat, such as motors, fluorescent lighting, microwave  
ovens, heating appliances and direct sunlight.  
PLAY/STOP 3  
Wall Mounting  
1. Turn the base over.  
Sample Outgoing Announcement  
(button/indicator)  
1) Sample Single Mailbox Outgoing Announcement  
CAUTION:  
RISKOFELECTRICSHOCK  
DONOTOPEN  
• Avoid areas of excessive dust, moisture and low temperature.  
• Avoid other cordless telephones or personal computers.  
• Never install telephone wiring during a lightning storm.  
2. Attach the wall mounting pedestal by first inserting the tabs on the open edge of  
the pedestal into the slots on the lower portion of the bottom of the base. Then push  
down and snap the pedestal into place.  
Hi, this is (use your name here), I can’t answer the phone right now, so please leave your  
name, number and a brief message after the tone, and I’ll get back to you. Thanks.  
NOTE: During programming, you may press the *EXIT button at any time to  
exit the sub-menu and return to the menu.  
THE EXCLAMATION  
THE LIGHTNING  
CAUTION: TO REDUCE THE  
DELETE  
(button)  
POINT WITHIN THE  
TRIANGLE IS A  
WARNING SIGN  
ALERTING YOU OF  
IMPORTANT  
FLASH AND ARROW RISK OF ELECTRIC SHOCK, DO  
WARNING:TO  
HEAD WITHIN THE NOT REMOVE COVER (OR  
NOTE: The maximum recording time for the outgoing announcement is 2  
minutes.  
PREVENT FIRE OR  
ELECTRICAL SHOCK  
HAZARD, DO NOT  
EXPOSETHIS  
TRIANGLE IS A  
WARNING SIGN  
ALERTING YOU OF  
“DANGEROUS  
VOLTAGE” INSIDE  
THE PRODUCT.  
BACK). NO USER  
• Never install telephone jacks in wet locations unless the jack is specifically  
designed for wet locations.  
SERVICEABLE PARTS INSIDE.  
REFER SERVICING TO  
QUALIFIED SERVICE  
PERSONNEL.  
3. Slip the mounting holes (on the back of the base) over the wall plate posts, and slide  
the unit down into place. (Wall plate not included.)  
DO NOT DISTURB  
(button)  
INSTRUCTIONS  
ACCOMPANYING  
THE PRODUCT.  
• Never touch non-insulated telephone wires or terminals, unless the telephone line  
has been disconnected at the network interface.  
PAGE  
MEMO  
(button)  
CHARGE/IN USE  
(indicator)  
Microphone  
Thomson Digital Technologies Ltd.  
© 2007 Thomson Digital Technologies Ltd.  
Trademark(s) ® Registered  
Model 28031B  
00007706 (Rev. 2 CAN E)  
07-06  
NOTE : If desired, gather the extra telephone line and power adaptor cord  
and store inside the wall mounting bracket.  
PRODUCT TO RAIN  
OR MOISTURE.  
(button)  
SEE MARKING ON BOTTOM / BACK OF PRODUCT  
ANS ON/OFF  
LANGUAGE  
(button)  
• Use caution when installing or modifying telephone lines.  
Marque(s) déposée(s)  
(answerer button)  
 
Printed in China  
Transferring External Calls to Other Handsets  
Dialing a CID Number  
Reviewing Records Stored in Memory  
1. Make sure the phone is OFF (not in talk mode).  
2. Press the MEMORY button to display SELECT MEMORY 01-50.  
3. Press the CALLER ID-VOLUME ( 6or 5) buttons to scroll the records, or use the  
handset’s touch-tone pad to enter the memory location number.  
Messages Playback  
The message counter and the base mailbox button/indicators (PLAY/STOP 1, 2 or 3) let  
you know when you have message(s) or new message(s). To play the messages, press  
the corresponding PLAY/STOP 1, 2 or 3 button.  
Memory  
Answering system OperAtiOn  
Remote Access  
During an external call, you may transfer the external call to another handset.  
1. Make sure the phone is OFF (not in TALK mode).  
This section discusses the buttons and features on the answering system.  
Each handset can store up to fifty 20-digit numbers with up to 15-character names in  
memory for quick dialing. This memory feature is in addition to the CID memory log,  
which stores up to 40 CID records in each handset.  
You may access the answering system with the cordless handset or from any tone-dial  
compatible telephone.  
1. Press the INTERCOM button on the originating handset to put an external call on  
hold, and then page the receiving handset.  
2. Use the CALLER ID-VOLUME ( 6or 5) button to display the desired record.  
3. Press the TALK/CALL BACK or SPEAKER button. The number dials automatically.  
Message Counter  
The message counter gives you a numeric display of how many messages you have.  
See below for the details.  
Cordless Handset  
Use the corresponding handset keys just like you would use the base buttons (see  
“Answering System Setup”). The button functions are located on the handset above  
each number key. For example, to play messages:  
2. Use the touch-tone pad on the handset to select Handset #. You will hear a paging  
tone. PAGING shows on the originating handset’s display, and PAGING FROM...  
shows on the receiving handset’s display.  
While a message is playing, you may do the following:  
NOTE: Depending on (a) how the incoming caller’s phone number is  
formatted when it is received, and (b) whether or not you previously pre-  
programmed your local area code into the set up menu, you may need to  
adjust the format of the incoming caller’s stored phone number before  
making the call, press the FORMAT/CONF button to adjust the number, and  
try again.  
Storing a Name and Number in Memory  
1. Make sure the phone is OFF (not in talk mode).  
2. Press the MEMORY button to display SELECT MEMORY 01-50.  
3. Press the desired memory location button (01 through 50) or use the CALLER ID-  
VOLUME ( 6or 5) button to scroll to desired the memory location.  
• Press the corresponding PLAY/STOP 1, 2, or 3 button to stop the message  
playback.  
Changing Records Stored in Memory  
Follow the procedure for Storing Names and Numbers in Memory, except replace a  
stored telephone number with a new one.  
a) Message counter has a number displayed without flashing - No new messages.  
Shows total number of old messages.  
3. When the receiving handset connects, press the TALK/CALL BACK button on the  
originating handset to transfer the call.  
• Press and release the REV button to restart the current message.  
• Press and release the REV button twice to go to the previous message.  
• Press and release the SKIP button to go to the next message.  
• Press the DELETE button to erase the current message.  
• Press the FLASH/answerer button. The display shows ANSWERER REMOTE ACCESS.  
b) Message counter has a flashing number displayed - There are new messages.  
Shows total number of old and new messages.  
-OR-  
• Press 2 (PLAY/STOP) followed by the mailbox number to play the message in that  
mailbox. For example, press 2 and 3 to play the message in mailbox 3.  
Deleting Records Stored in Memory  
1. Make sure the phone is OFF (not in talk mode).  
2. Press the MEMORY button to display SELECT MEMORY 01-50.  
4. Press the TALK/CALL BACK button on the originating handset to transfer the call. If  
the receiving handset does not answer within 30 seconds, the originating handset  
rings back and displays CALLBACK. If the originating handset does not answer  
within 20 seconds, the call is automatically dropped.  
c) Message counter has bars ( - - ) - Answerer is off.  
NOTE: If the memory location is occupied, the memory location number and  
stored name and telephone number shows in the display. If the memory  
location is empty, EMPTY shows in the display.  
Available formats include:  
• When you are finished listening to your messages, press the FLASH/answerer button  
again.  
d) Message counter has an “F“ flashing on the display - Memory is full.  
Number of digits  
Explanation  
Example  
Memory Full  
e) Message counter has a “CL” flashing on the display - Clock is not set since power up  
or after power failure.  
3. Press the CALLER ID-VOLUME ( 6or 5) button to scroll to the record you want to  
delete or use the touch-tone pad to enter the desired memory location.  
Eleven digits  
long distance code “1 ”  
+3-digit area code  
1-317-888-8888  
4. Press the MEMORY button. The display shows ENTER NAME.  
Screening Calls from the Handset  
Use the handset to screen calls even when you can’t hear the answering system.  
When the answering system memory is full, the system answers after 10 rings. You  
should erase some messages so the answering system may record new messages.  
5. Use the touch-tone pad to enter a name (up to 15 characters). More than one letter  
is stored in each of the number keys. For example, to enter Bill Smith, press the 2 key  
twice for the letter B. Press the 4 key 3 times for the letter I. Press the 5 key 3 times  
for the letter L. Press the 5 key 3 times for the second letter L, and press the 1 key to  
insert a space between the first and last name. Press the 7 key 4 times for the letter  
S; press the 6 key once for the letter M; press the 4 key 3 times for the letter I; press  
the 8 key for the letter T; press the 4 key twice for the letter H.  
Caller ID (CID)  
+7-digit telephone number.  
4. Press the DELETE button to mark the record for deletion. The display shows DELETE?  
5. Press the DELETE button to delete the record. DELETED shows in the display.  
f) Message counter has six horizontal bars flashing on the display - MEMO recording.  
When the answering system picks up:  
IMPORTANT: In order to use this unit’s Caller ID features, you must  
subscribe to either the standard Name/Number Caller ID Service or Call  
Waiting Caller ID Service. To know who is calling while you are on the  
phone, you must subscribe to Call Waiting Caller ID Service.  
Ten digits  
3-digit area code +  
7-digit telephone number.  
317-888-8888  
888-8888  
g) Message counter has a “AN“ flashing on the display - Answering incoming calls and  
recording an incoming call.  
Erasing Messages  
You may erase messages in the following three ways:  
NOTE: If you don’t want to change or delete a record, simply press the *EXIT  
button, or wait for one minute to exit the review mode automatically.  
1. Press the FLASH/answerer button to access the answering system.  
2. Listen as the caller leaves a message.  
Seven digits  
7-digit telephone number.  
h) Message counter has “LA” - The answering system is being accessed remotely.  
To erase a message while it is playing  
Dialing a Number from Memory  
Storing CID Records in Internal Memory  
You may also store CID information in the phone’s internal memory.  
i) Message counter has a “A1“ or “A2“ on the display - Announcement 1 or  
Announcement 2 is selected as an current outgoing announcement during  
Announcement selection and announcement recording/playing.  
3. Press the TALK/CALL BACK or SPEAKER buttons to speak to the person or press the  
FLASH/answerer button to stop screening the call.  
1. Press and release the respective mailbox button (PLAY/STOP 1 or PLAY/STOP 2 or  
PLAY/STOP 3)  
This unit receives and displays information transmitted by your local phone company.  
This information can include the phone number, date, and time; or the name, phone  
number, date, and time.  
1. Make sure the phone is ON (in talk mode) by pressing the TALK/CALL BACK or  
NOTE: If you make a mistake press the DELETE button to backspace and  
erase the wrong character(s) or number(s).  
SPEAKER button.  
NOTE: Programming for Remote Access feature, can ONLY be done with  
the 28031 handset and 28011 optional handset, this function cannot be  
programmed using the optional 28001 handset.  
NOTE: It is important that you format CID records correctly BEFORE  
storing in internal memory as you cannot reformat CID records  
stored in memory.  
2. Press the REV and SKIP buttons to select and play the message you want to erase.  
j) Message counter has “En“ on the display - English is selected as the current voice  
prompt during language selection.  
2. Press the MEMORY button to display MEMO # - -.  
3. Press the DELETE button, the current message is erased, and the next message  
plays.  
6. Press the MEMORY button to confirm and save the record. The display shows ENTER  
TEL NUMBR.  
3. Use the touch tone pad to enter the memory location number. The number dials  
automatically.  
Date call received  
Time call received  
Number of new calls received  
k) Message counter has “Fr“ on the display - French is selected as the current voice  
prompt during language selection.  
1. Make sure the phone is OFF (not in talk mode).  
Accessing the Answering System from Another Location  
You can access your answering system from any touch-tone phone by entering your  
3-digit security code during the playing of outgoing announcement or after you hear  
the outgoing announcement.  
7. Use the touch-tone pad to enter the telephone number (up to 20 digits, including  
pauses (press #PAUSE button), and press the MEMORY button again to save the  
record. The unit beeps to confirm.  
To erase all previously played Messages in a mailbox  
-OR-  
2. Use the CALLER ID-VOLUME ( 6or 5) button to scroll to the desired CID record.  
3. Press the Memory button to display SELECT MEMORY 01-50.  
1. Make sure the phone is OFF (not in talk mode)  
l) Message counter has “SP“ on the display - Spanish is selected as the current voice  
prompt during language selection.  
1. Make sure the phone is OFF (not in talk mode).  
2. Press the MEMORY button to display SELECT MEMORY 01-50.  
2. Press the DELETE button, the answerer will announce “TO ERASE MESSAGES,  
PRESS MAILBOX”.  
NOTE: The system treats PAUSES as delays or spaces in the dialing  
sequence.  
4. Use the touch-tone pad to enter a memory location to store the number in that  
memory location. You will hear a confirmation tone.  
NOTE: While the messages are playing, the message counter will display  
the messages in the order they were received.  
1. Dial the telephone number to which the answering system is connected.  
2. Enter the security code during the outgoing announcement or after you hear the tone.  
3. Follow the voice menu to use the answering system’s remote functions.  
The remote feature lets you perform the following functions:  
3. Press the memory location for the phone number you want to dial, or use the  
CALLER ID-VOLUME ( 6or 5) button to scroll to the number you want to dial.  
3. Press the mailbox button (PLAY/STOP 1 or PLAY/STOP 2 or PLAY/STOP 3).  
4. The answerer will announce “ALL OLD MESSAGES ERASED MAILBOX X ".  
To erase a message from the handset :  
8. To enter another name and number in a different memory location, return to step 2  
and repeat the process.  
NOTE: If the memory location is occupied, REPLACE MEMO? is displayed, and  
you must confirm replacement by pressing the MEMORY button.  
Caller’s phone number  
Caller’s name  
NOTE: The maximum recording time for each message is 3 minutes and the  
total recording time of this unit is 20 minutes.  
4. Press the TALK/CALL BACK or SPEAKER button. The number dials automatically.  
NOTE: Press the *EXIT button once to keep the previous setting (making no  
changes) and return to the menu.  
Storing the Last Number Dialed  
You may transfer all three redial numbers into internal user memory.  
Chain Dialing from Memory  
Leaving a Message  
After the answering system picks up the call, the caller can enter the mailbox number  
desired (1, 2 or 3) either during the outgoing announcement or within the 2 seconds  
after the end of it, and then leave a message in that specific mailbox.  
1. Press the FLASH/answerer button on the handset  
Use this feature to make calls from records stored in memory which require a sequence  
of numbers, such as a calling card number used for a frequently called long distance  
number. The following example shows how you can store each part of the dialing  
sequence and use chain dialing to make a call through a long distance service:  
To  
Press this button  
Call Waiting Caller ID  
NOTE: If the selected CID record contains any information that is non-  
numeric, the unit will not allow this record to transfer to the internal user  
memory. The handset will display UNABLE TO STORE.  
2. Press the PLAY/STOP (key 2) followed by the mailbox number on the handset (eg. Press key  
2 and then key 3 to play messages in mailbox in mailbox 3)  
1. Make sure the phone in OFF (not in TALK mode).  
Review message  
Play back messages  
Select mailbox  
1
Provided you subscribe to Call Waiting Caller ID service from your phone company;  
if you receive an incoming call and you are using the GE multi handset system, a beep  
indicates the presence of a Call Waiting call on the line. The Call Waiting Caller ID  
information will be displayed and stored in the history of all handsets in the system.  
2. Press REDIAL button to display the most recent redial number.  
3. Use the CALLER ID-VOLUME ( 6or 5) button to scroll to desired redial number.  
4. Press MEMORY button to display SELECT MEMORY 01 - 50.  
2
3. Press the erase (key 0) on the handset to erase a message during playback.  
1 or 2 or 3  
If there is no entry of mailbox number during that period, then your message will be left  
in the default mailbox 1.  
To Replace a Stored CID Record  
1. Repeat steps 1 through 3 in Storing CID Records in Internal Memory. After you enter  
the memory location, REPLACE MEMO? shows in the display.  
2. Press the Memory button again, and the new CID record replaces the old memory in  
that location. You will hear a confirmation tone.  
The Number For  
Memory Location  
NOTE: Erased messages cannot be restored.  
Stop message playback  
Erase message  
2
Long Distance Access Number  
Authorization Code  
7
8
9
• When you hear the call waiting beep in the handset receiver, press the FLASH/  
answerer button to put the current call on hold and answer the incoming call.  
Press FLASH/ answerer again to return to the original call.  
Leaving a Memo  
Use the memo feature to leave a message.  
5. Use touch-tone pad to enter two digit desired memory location (01 through 50).  
Display will show ENTER NAME.  
0 (during message playback)  
Screening Calls from the Base  
1. When the answering system answers the call, listen while the caller leaves a  
message (to determine who is calling).  
Skip message  
3
4
7
Frequently called long distance number  
6. Follow step 5 in the “Storing a Name and Number in Memory” section to enter  
name.  
1. Press the memo button and it will announce “TO RECORD, PRESS AND HOLD  
MAILBOX”  
Turn off/on answerer  
Review voice menu options  
Receiving CID Records  
1. Make sure the phone is ON (in talk mode) by pressing the TALK/CALL BACK or  
SPEAKER button.  
Deleting a CID Record  
1. Make sure the phone is OFF (not in TALK mode).  
2. Use the CALLER ID-VOLUME ( 6or 5) button to display the CID record you want to  
delete.  
2. To speak to the caller, pick up the handset, and press the TALK/CALL BACK or  
SPEAKER button.  
When you receive a call, the Caller ID information is transmitted between the first and  
second ring. The Caller ID information appears on the display while the phone rings,  
giving you a chance to monitor the information and decide whether or not to answer  
the call.  
NOTE: If the memory location is occupied, REPLACE MEMO? is displayed,  
and you must confirm replacement by pressing the MEMORY button.  
2. Press and hold the PLAY/STOP 1, 2, or 3 button. You must hold the button until you  
finish recording the memo.  
Memory Full  
2. Press the MEMORY button, and then press 07.  
The answering system automatically stops recording when you activate the handset or  
pick up an extension phone.  
When answering system memory is full, the system answers after 10 rings, beeps and  
waits for you to enter the 3-digit security code. If you don’t enter the security code  
within 8 seconds, the phone hangs up.  
7. Press MEMORY button to save.  
3. When you hear the access tone, press the MEMORY button, and then press 08.  
4. At the next access tone, press the MEMORY button and then 09.  
3. Begin speaking after it announces “RECORD MESSAGE”.  
8. To enter another name and number in a different memory location, return to step 2  
and repeat the process.  
4. Release the mailbox button when finished.  
TIP: Make sure the volume on the base is set loud enough to hear your  
incoming calls.  
3. Press the DELETE button. The display shows DELETE CALL ID?  
Storing CID Records (In CID Memory)  
You should erase some messages so the answering system can record new messages.  
4. Press the DELETE button to erase the record showing in the display. The display  
shows DELETED.  
If you are not at home or cannot answer, your telephone’s Caller ID memory stores the  
data for the 40 most recent calls you received so you can see who called while you  
were unavailable. When the 41st call is received, the oldest Caller ID record (1st call) is  
automatically deleted.  
NOTE: If the redial number has more than 20 digits, it cannot be stored in  
memory.  
NOTE: The unit also answers after the 10th ring if it is turned off. To access  
the answering system, enter your 3-digit security code.  
Mailbox Indicator  
The mailbox button/indicators inform you of messages for each individual mailbox and  
whether they are new or old.  
NOTE: Press the *EXIT button to return to the standby mode.  
Inserting a Pause in the Dialing Sequence (of a Stored  
Number)  
Press the #PAUSE/RINGER button on the handset’s touch-tone pad to insert a delay in  
dialing sequence when a pause is needed to wait for a dial tone (for example, after you  
dial 9 for an outside line, or to wait for a computer access tone.) Each pause counts as  
one digit in the dialing sequence.  
Deleting All CID Records  
1. Make sure the phone is OFF (not in TALK mode).  
2. Use the CALLER ID-VOLUME ( 6or 5) button to display any Caller ID record.  
3. Press and hold the DELETE button until DELETE ALL? shows in the display.  
You may review the stored information at any time. Calls received since your last  
review show as NEW in the display. Calls that have not been previously reviewed but  
were received from the same number more than once show as REPT in the display.  
Mailbox button/indicator is on; stored messages.  
Mailbox button/indicator is off; no messages.  
Mailbox button/indicator is flashing; new messages.  
Reviewing CID Records  
As calls are received and stored, the display is updated to let you know how many calls  
have been received. To scroll CID records:  
4. Press DELETE button to erase all of the current CID records. The display shows  
DELETED followed by NO CALLS.  
NOTE: Press the *EXIT button to return to the standby mode.  
1. Make sure the phone is OFF (not in talk mode).  
2. Press the CALLER ID-VOLUME ( 6) button to review the newest CID record.  
3. Press the CALLER ID-VOLUME ( 5) button to review the oldest CID record first.  
 
Caller ID Solutions  
Belt clip and Optional Headset  
Display Messages  
Answering System Display Messages  
Causes of Poor Reception  
• Aluminum siding.  
Service  
Instructions For Optional/Additional  
Handset(s)  
No Display  
The following messages shows the status of the phone, provides Caller ID information,  
or helps you set up and use your phone.  
The following messages show the status of the answering system or help you set up  
and use the system.  
Thomson Digital Technologies Ltd., warrants to the purchaser or gift recipient that  
if any manufacturing defect becomes apparent in this product within 1 year from  
the original date of purchase, it will be replaced free of charge, including return  
transportation.  
Connecting the Belt Clip  
• Charge the battery (for 16 hours). Or replace the battery.  
• Foil backing on insulation.  
1. To attach the belt clip, insert the sides of the belt clip into the slots on each side of  
the handset.  
This phone is EXPANDABLE up to a total of 4 handsets (by additional purchase of the  
optional Model 28001 handset with charge cradle).  
• Make sure the unit is connected to a non-switched electrical outlet. Disconnect the  
power adaptor from the base and reconnect it.  
BLOCKED NUMBER  
Indicates the person is calling from a number which is blocked  
from transmission.  
0-59  
Indicates the total number of messages.  
The voice time/day stamp needs to be set.  
• Heating ducts and other metal construction that can shield radio signals.  
• You ’re too close to appliances such as microwaves, stoves, computers, etc.  
• Atmospheric conditions, such as strong storms.  
• Base is installed in the basement or lower floor of the house.  
• Base is plugged into AC outlet with other electronic devices.  
• Baby monitor is using the same frequency.  
• Handset battery is low.  
2. Snap the ends of the belt clip into place.  
CL (blinking)  
IMPORTANT: If you have purchased an extra handset apart from your  
original purchased unit you may find a detailed description of its  
functions in the User’s Guide provided with your original purchased  
unit.  
This warranty does not include damage to the product resulting from accidents, misuse  
or leaking batteries.  
Caller ID Error Message  
CHARGING...  
Indicates the handset needs to charge for a period of time  
before it can resume normal function.  
Connecting an Optional Headset to the Handset  
Each handset can be used with an optional headset hands free operation.  
- -  
Answering system is turned off.  
The system is answering a call.  
Answering system memory is full.  
• The unit displays this message if it detects anything other than valid Caller ID  
information during the silent period after the first ring. This message indicates the  
presence of noise on the line.  
Should your product not perform properly during the warranty period, either:  
DELETE ALL?  
Prompt asking if you want to erase all CID records.  
An (blinking)  
F (blinking)  
1. Connect the headset to the headset jack on the side of the handset. The handset  
receiver and microphone are disabled when the headset is connected.  
1. Return it to the selling dealer with proof of purchase for replacement,  
OR  
2. Remove the batteries (where applicable), and pack product complete with  
accessories in the original carton (or equivalent).  
If you have purchased an extra handset that is not of the same type as your  
original handset you may still use the original User’s Guide to help explain  
the new handsets basic functions and options.  
DELETE CALL ID?  
Prompt asking if you want to erase the CID record showing on  
the display.  
No Caller ID  
2. Adjust the headset to rest comfortably on top of your head and over your ear. Move  
the microphone to approximately two to three inches from your mouth.  
Six bars (blinking)  
LA (Line Access)  
The system is recording a memo or an announcement.  
External line remote answering system.  
• You must be subscribed to the standard Name/Number Caller ID service from your  
local telephone company to receive CID information.  
DELETE?  
Prompt asking if you want to erase one of the 50 records  
stored in the phone’s memory.  
• You’re out of range of the base.  
Parts Checklist  
Make sure your package includes the items shown here.  
— Mail prepaid (with proof of purchase) and insured to:  
3. Press the TALK/CALL BACK button to answer a call or make calls using the headset.  
4. To return to normal operation, unplug the headset from the jack.  
Battery  
Handset Sound Signals  
DUPLICATE NUMBER Under VIP melody feature, if the desired number/record was  
selected in any one of TEN VIP melody records before,  
Thomson Digital Technologies Ltd.  
6200 Edwards Boulevard  
Mississauga, Ontario  
If you experience any of the following problems, even after recharging the battery, you  
may need to replace the battery pack:  
Signal  
Meaning  
Accessory Information  
Changing the Battery  
DUPLICATE NUMBER shows in the display.  
A long warbling tone (with ringer on)  
Three short beeps (several times)  
One beep every 7 seconds  
Signals an incoming call  
DESCRIPTION  
MODEL NO.  
5-2660  
Canada L5T 2V7  
• Short talk time  
CAUTION: To reduce the risk of fire or personal injury, use only the  
Thomson Inc. approved model 5-2660 Nickel-metal Hydride battery  
(Ni-MH), which is compatible with this unit.  
END OF LIST  
Indicates that there is no additional information in CID  
memory.  
Page signal  
Handset Replacement Battery  
AC Power adaptor  
Belt Clip  
The provisions of this written warranty are in addition to and not a modification of or  
subtraction from the statutory warranties and other rights and remedies contained  
in any applicable legislation, and to the extent that any such provisions purport to  
disclaim, exclude or limit any such statutory warranties and other rights and remedies,  
such provisions shall be deemed to be amended to the extent necessary to comply  
therewith.  
• Poor sound quality  
• Limited range  
Low battery warning  
5-2760  
ABC  
JKL  
DEF  
MNO  
WXYZ  
PAUSE  
RI  
GHI  
PQRS  
EXIT  
ENTER NAME  
Prompt telling you to enter a name in one of the 50 memory  
locations.  
TUV  
5-2703  
1. Make sure the telephone is OFF (not in TALK mode) before you replace the battery.  
Troubleshooting Guide  
OPER  
Charge  
Cradle  
• Charge indicator fails to turn on  
Battery  
compartment  
cover  
Headset  
5-2425  
2. Remove the battery compartment door.  
Telephone Solutions  
No dial tone  
ENTER TEL NUMBR  
Prompt telling you to enter a telephone number in one of the  
50 memory locations.  
Handset charge cradle  
5-2758  
General Product Care  
3. Disconnect the cord attached to the battery pack and remove the battery pack from  
the handset.  
Handset  
Belt  
clip  
To order, call the nearest distributor for your area;  
To keep your unit working and looking good, follow these guidelines:  
• Avoid dropping the handset, as well as other rough treatment to the phone.  
• Clean the phone with a soft cloth.  
Handset  
battery pack  
If you are unable to find a qualified servicer for out of warranty service, you may  
write to:  
NEW  
Indicates call or calls which have not been reviewed.  
• Check or repeat installation steps:  
Ontario: (905) 624-8516  
Manitoba: (204) 783-2088  
4. Insert the new battery pack and connect the cord to the jack inside the battery  
compartment.  
British Columbia: (604) 438-8001 Quebec: (514) 352-9071  
A shipping and handling fee will be charged upon ordering.  
It is required by law to collect appropriate sales tax for each individual state,  
country, and locality to which the merchandise is being sent. Items are subject to  
availability.  
HANDSET NAME  
Prompt telling you to enter the user name for the registered  
handset.  
Make sure the base power cord is connected to a working electrical outlet.  
Make sure the telephone line cord is connected to the base and the wall jack.  
Thomson Digital Technologies Ltd.  
c/o Thomson Inc.  
P.O. Box 0944  
Installing the Handset Battery  
5. Put the battery compartment door back on.  
• Never use strong cleaning agents, paint thinner, abrasive powder, alcohol, or other  
chemical products to clean the unit. Doing so will damage the finish.  
HANDSET NEEDS  
REGISTRATION  
Indicates you must register a non-registered handset prior to  
use.  
• Connect another phone to the same jack. If it doesn’t work, the problem might be  
your wiring or local service.  
NOTE: You must connect the handset battery before use.  
6. Place handset in the base or handset charge cradle to charge. Allow the handset  
battery to properly charge (for 16 hours) prior to first use or when you install a  
new battery pack. If you do not properly charge the phone, battery performance  
will be compromised.  
Indianapolis, Indiana, U.S.A., 46206-0944  
CAUTION: To reduce the risk of fire or personal injury, use only the  
Thomson Inc. approved model 5-2660 Nickel-metal Hydride battery  
(Ni-MH), which is compatible with this unit.  
• Retain the original packaging in case you need to ship the phone at a later date.  
INCOMPLETE DATA  
Caller information is interrupted during transmission or the  
phone line is excessively noisy.  
• The handset may be out of range of the base. Move closer to the base.  
• Make sure the battery is properly charged (for 16 hours).  
Attach your sales receipt to this booklet for future reference.This information  
is required if service is needed during the warranty period.  
• Periodically clean the charge contacts on the handset and base with a clean pencil  
eraser.  
LINE IN USE  
Displays on handset while the line is in use.  
• Make sure the battery pack (in the handset) is properly installed.  
1. Locate battery and battery door which are packaged together inside a plastic bag  
and are separate from the handset.  
Battery Safety Precautions  
Answering System Solutions  
Can’t hear messages, beep, etc.  
PURCHASE DATE ______________________________________________________  
NAME OF STORE _________________________________________________________  
LONG DISTANCE  
LOW BATTERY  
NEW CALL XX  
NO BATTERY  
Indicates CID record is from a long distance call.  
Indicates the battery needs to be charged.  
• The handset should beep when you press the TALK/CALL BACK button, and the  
charge indicator on the base should be lit when the handset rests in the cradle. If  
not, the battery may need to be charged.  
• Do not burn, disassemble, mutilate, or puncture. Like other batteries of this type,  
toxic materials could be released which can cause injury.  
2. Locate the battery compartment on the back of the handset.  
3. Plug the battery pack cord into the jack inside the compartment.  
• Adjust speaker volume.  
• To reduce the risk of fire or personal injury, use only the Nickel-metal Hydride  
battery listed in the User’s Guide.  
XX represents the number of new CID records not reviewed.  
• Place handset in charge cradle for at least 20 seconds to reset the unit.  
Handset does not ring  
Time/Day setting stuck at 12 a.m Mon.  
NOTE: To ensure proper battery installation, the connector is keyed and can  
be inserted only one way.  
Indicates the battery is not properly installed in the handset,  
or the battery pack is not properly connected to the jack inside  
the battery compartment.  
• Set the time clock.  
• Keep batteries out of the reach of children.  
• Remove batteries if storing over 30 days.  
4. Insert the battery pack.  
• Make sure the handset ringer software switch is set to on.  
• The handset may be out of range of the base. Move closer to the base.  
Answers on 10th ring  
5. Close the battery compartment by pushing the door up until it snaps into place.  
• Make sure answering system is turned on.  
• Answering system memory may be full. Erase some messages.  
Incoming messages are incomplete  
NO CALLS  
NO DATA  
Indicates there are no CID records in memory.  
• You may have too many extension phones on your line. Try unplugging some  
extensions.  
Extra Charging Cradle  
NOTE: The RBRC seal on the battery used in your Thomson Inc. product  
indicates that we are participating in a program to collect and recycle the  
rechargeable battery (or batteries).  
or call 1-800-8-BATTERY or contact a local recycling center.  
Indicates no CID information was received , you are not  
subscribed to CID service, or CID service is not working.  
• Check for a dial tone.  
CHARGE  
• An extension phone may have been lifted as a message is received.  
• Answering system memory is full. Erase some messages.  
NO USER MEMORY  
OUT OF RANGE  
Indicates the memory location contains no user memories and  
the user is trying to mark a specific user record for VIP MELODY.  
You experience static, noise, or fading in and out  
• The handset may be out of range of the base. Move closer to base.  
(indicator)  
May indicate handset is too far away from the base or that  
the power has been interrupted. Move closer and  
check connections.  
• You may have accidently pressed the PLAY/STOP button during playback and  
stopped the message.  
• Make sure base is not plugged into an electrical outlet with another household  
appliance. If necessary, relocate the base.  
Won’t respond to remote commands  
• Charge the battery (for 16 hours).  
Unit beeps  
PAGING or  
PAGING FROM  
Someone pressed the PAGE button on the base or INTERCOM  
button on the handset  
• You must use a tone-dial phone. This phone does not support pulse (rotary) dialing.  
• Make sure to enter the correct security code.  
• Clean the charging contacts on the cordless handset and base charge cradle with a  
soft cloth or an eraser.  
REPT  
Indicates a repeat call message. Indicates a new call from the  
same number was received more than once.  
1. Plug the AC power converter of the extra charging cradle into the electrical outlet.  
• Did unit hang up? If you take no action for a period of time,  
it automatically hangs up.  
2. Place the handset in the extra charging cradle. The charge indicator turns on,  
verifying the battery is charging.  
• See solutions for “No dial tone ” on previous page.  
• Replace the battery.  
SEARCHING  
SPKR  
Indicates handset is searching for the base.  
3. Allow the phone to charge for 16 hours.  
Indicates the handset is in speakerphone mode.  
Memory dialing doesn’t work  
Registration  
YOU MUST REGISTER THE HANDSET TO THE MAIN BASE BEFORE USE!  
UNKNOWN CALLER/ Indicates incoming call is from an area not serviced by CID or  
NAME/NUMBER the CID information was not sent.  
• Did you program the memory location keys correctly?  
• Did you follow proper dialing sequence?  
After the optional handset has charged for 16 hours on the extra charger, HANDSET NEEDS  
REGISTRATION shows in the display.  
Unit locks up and no communication between the base and cordless handset  
• Unplug the power adaptor from the electrical outlet and the back of the base.  
Remove the handset battery. Wait for 30 seconds and plug the power adaptor back  
into the base and electrical outlet. Reconnect the battery and charge for 16 hours.  
1. Press the MUTE/PROG button. HOLD BASE PAGE WAIT FOR BEEP shows in the  
display.  
(Your handset should be held near the base during registration process.)  
2. Press and hold the page button on the base unit until you hear a long tone at the  
handset. HANDSET X REGISTERED shows in the handset display, where X is the  
handset number. You may now rename your handset.  
 

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