Instructions for
installation and use
WASHING MACHINE
Contents
EN
Installation, 2-3-4-5
Unpacking and levelling
EN
Connecting the electricity and water supplies
Technical data
English,1
Description of the machine, 6-7
Control panel
Running a wash cycle, 8
Wash cycles and options, 9
Table of wash cycles
Wash options
Detergents and laundry, 10
Detergent
Preparing the laundry
Washing recommendations
Precautions and advice, 11
General safety
Load balancing system
Disposal
AQUALTIS
Opening the porthole door manually
AQ113L 297 I
Care and maintenance, 12
Cutting off the water and electricity supplies
Cleaning the machine
Cleaning the detergent dispenser drawer
Caring for your appliance drum
Cleaning the pump
Checking the water inlet hose
Trouble shooting, 13-14
Assistance, 15-16
1
Connecting the drain hose
Connect the drain hose,
• the supply voltage is included within the values indica-
EN
ted on the Technical Data Plate fixed on the machine.
• the socket is compatible with the washing machine’s
plug. If this is not the case, replace the socket or the
plug.
without bending it, to a
draining duct or a wall
drain situated between
65 and 100 cm from the
floor;
Your appliance is now supplied with a 13 amp fused plug
it can be plugged into a 13 amp socket for immediate use.
Before using the appliance please read the instructions
below.
65 - 100 cm
WARNING - THIS APPLIANCE MUST BE EARTHED.
THE FOLLOWING OPERATIONS SHOULD BE CARRIED
OUT BY A QUALIFIED ELECTRICIAN.
The drain hose may
be connected to an
under-sink trap. Before
connecting the drain
hose from the machine
ensure that any blanks
or removable ends have
been taken off the spigot.
Replacing the fuse:
When replacing a faulty fuse, a 13 amp ASTA approved
fuse to BS 1362 should always be used, and the fuse
cover re-fitted. If the fuse cover is lost, the plug must not
be used until a replacement is obtained.
Where it connects to
the waste water pipe
cut end off spigot or
remove the blanking cap
Replacement fuse covers:
If a replacement fuse cover is fitted, it must be of the
correct colour as indicated by the coloured marking or the
colour that is embossed in words on the base of the plug.
Replacements can be obtained directly from your nearest
Service Depot.
If it is placed over the
edge of a basin or sink
be sure the free end of
the hose should not be
underwater.
Removing the plug:
If your appliance has a non-rewireable moulded plug
and you should wish to re-route the mains cable through
partitions, units etc., please ensure that either:
the plug is replaced by a fused 13 ampere rewireable plug
bearing the BSI mark of approval.
or:
! We advise against the use of hose extensions; in case
of absolute need, the extension must have the same
diameter as the original hose and must not exceed 150
cm in length.
the mains cable is wired directly into a 13 amp cable outlet,
controlled by a switch, (in compliance with BS 5733) which
is accessible without moving the appliance.
Ensure that if the drain hose is pushed into a standpipe,
that the end does not go down more than 15cms (6
inches). If the hose is pushed down too far, this may
cause the machine to self -syphon ie. continuously
empty as it is filling.
Disposing of the plug:
Ensure that before disposing of the plug itself, you make
the pins unusable so that it cannot be accidentally inserted
into a socket.
Instructions for connecting cable to an alternative plug:
Important: the wires in the mains lead are coloured in
accordance with the following code:
Electric connection
Before plugging the appliance into the mains socket,
make sure that:
Green & Yellow
Blue
Earth
Neutral
Live
Brown
• the socket is earthed and in compliance with the
applicable law;
• the socket is able to sustain the appliance’s
maximum power load indicated on the Technical Data
Plate fixed on the machine.
3
As the colours of the wires in the lead may not correspond
with the coloured markings identifying the terminals in your
plug, proceed as follows:
EN
Connect Green & Yellow wire to terminal marked E or
or coloured Green or Green & Yellow.
Connect Brown wire to terminal marked L or coloured Red.
Connect Blue wire to terminal marked N or coloured Black.
If a 13 amp plug (BS 1363) is used it must be fitted with a
13 amp fuse, either in the plug or adaptor or at the
distribution board.
If you are in any doubt regarding the electrical supply to
your machine, consult a qualified electrician before use.
How to connect an alternative plug:
The wires in this mains lead are coloured in accordance
with the following code:
BLUE
BROWN
NEUTRAL (N)
LIVE (L)
GREEN & YELLOW
EARTH (E)
GREEN &
YELLOW
13 ampere fuse
BROWN
BLUE
CROSS-BAR
CORD GRIP
Disposing of the appliance:
When disposing of the appliance please remove the plug
by cutting the mains cable as close as possible to the plug
body and dispose of it as described above.
! The washing machine should not be installed in an
outdoor environment, not even where the area is sheltered,
because it may be very dangerous to leave it exposed to
damp, rain and thunderstorms.
! When the washing machine is installed, the mains socket
must be within easy reach.
! Do not use extensions or multiple sockets.
! The power supply cable must never be bent or
dangerously compressed.
! The power supply cable must only be replaced by an
authorised serviceman.
Warning! The company denies all liability if and when these
norms are not respected.
4
EN
Technical data
Model
AQ113L 297 I
width 59.5 cm
height 85 cm
depth 64,5 cm
Dimensions
Capacity
from 1 to 11 kg
Electrical
please refer to the technical data plate
fixed to the machine
connections
maximum pressure 1 MPa (10 bar)
Water connections minimum pressure 0.05 MPa (0.5 bar)
drum capacity 71 litres
Spin speed
up to 1200 rotations per minute
Test Program-
mes according to
2010/1061
programme
programme
; temperature 60°C;
; temperature 40°C.
This appliance conforms to the following
EC Directives:
- 2004/108/EC (Electromagnetic Compa-
tibility)
- 2006/95/EC (Low Voltage)
- 2002/96/EC
5
Description of the machine
EN
CONTROL
PANEL
PORTHOLE DOOR
PORTHOLE DOOR
HANDLE
KICK STRIP
ADJUSTABLE FEET
PORTHOLE DOOR
! Do not pour detergent into
the compartment 1.
Detergent should only be
poured into the compartment 2.
A
Always use the handle to
open the porthole door (see
figure).
1
2. main wash compartment:
If liquid detergent is used,
it is recommended that the
removable plastic partition A
(supplied) be used for proper
dosage.If powder detergent is
2
B
used, place the partition into slot B.
washing additives compartment: for fabric softener
or liquid additives. We recommend that the maximum
level indicated by the grille is not exceeded, and that
concentrated fabric softeners are diluted.
DETERGENT DISPENSER DRAWER
The detergent dispenser
drawer is located inside
the machine and can be
accessed by opening the
door.
For more information on
detergent measures, please
refer to the chapter entitled
“Detergents and laundry”.
Standby mode
This washing machine, in compliance with new energy
saving regulations, is fitted with an automatic standby
system which is enabled after about 30 minutes if no
activity is detected. Press the ON-OFF
wait for the machine to start up again.
button briefly and
6
Control panel
EN
ECO
indicator light
WASH
CYCLE
PHASE
icons
START/
PAUSE
button with
OPTION buttons
with indicator lights
OPTION buttons
with indicator lights
WASH CYCLE
indicator light
SELECTOR knob
TEMPERATURE
DELAY TIMER
button
CHILD LOCK button
with indicator light
Button with ON/OFF
button
indicator light
SPIN
button
LOCK indicator light
START/PAUSE button with indicator light: when the green
indicator light flashes slowly, press the button to start a
wash cycle. Once the cycle has begun the indicator light
will remain lit in a fixed manner. To pause the wash cycle,
press the button again; the indicator light will flash in an
orange colour. If the “LOCK” indicator light is switched
off, the door may be opened. To start the wash cycle from
the point at which it was interrupted, press the button
again.
Button with
ON/OFF indicator light: press this briefly
to switch the machine on or off. The green indicator light
indicates that the machine is switched on. To switch off the
washing machine during the wash cycle, press and hold
the button for approximately 3 seconds; if the button is
pressed briefly or accidentally the machine will not switch
off. If the machine is switched off during a wash cycle, this
wash cycle will be cancelled.
WASH CYCLE SELECTOR knob: may be turned in
either direction. To select the most suitable wash cycle,
please refer to the “Table of wash cycles”.
LOCK indicator light: indicates that the porthole door
is locked. To open the door, pause the wash cycle (see
“Running a wash cycle”).
The knob will not move during the wash cycle.
CHILD LOCK
button with indicator light: to activate
TEMPERATURE
button: press to modify or exclude
or deactivate the CHILD LOCK, press and hold the button
for approximately 2 seconds. when the indicator light
is illuminated, the control panel is locked. This means it
is possible to prevent wash cycles from being modified
accidentally, especially where there are children in the
home.
the temperature setting; the value selected will appear on
the indicator lights above (see “Running a wash cycle”).
SPIN CYCLE
button: press to modify or exclude the
spin cycle; the value selected will appear on the indicator
lights above (see “Running a wash cycle”).
DELAY TIMER
for the selected wash cycle; the set delay time will appear
on the indicator lights above (see “Running a wash cycle”).
button: press to set a DELAY TIMER
ECO indicator light: the
icon lights up when, after
altering the washing parameters, an energy saving of
at least 10% is made. Furthermore, before the machine
enters “Standby” mode, the icon will light up for a few
seconds; when the machine is switched off the estimated
energy saving will be around the 80% mark.
OPTION buttons with indicator lights: press to select the
available options. The indicator light corresponding to the
selected option will remain lit (see “Running a wash cycle”).
WASH CYCLE PHASE icons: these illuminate to indicate the
progress of the wash cycle (Wash
– Rinse
– Spin
–
Drain ). The text lights up when the cycle is complete.
7
Running a wash cycle
WARNING: before you use the washing machine for the
first time, run a wash cycle with detergent and no laundry,
using the 90° cottons cycle.
! If the selected option is not compatible with the
EN
selected wash cycle, this incompatibility will be signalled
by the flashing of the indicator light and a sound alert
(3 beeps); the option will not be activated.
! If the selected option is not compatible with another
option that has been selected previously, the indicator
light corresponding to the first option selected will
flash and only the second option will be activated; the
indicator light corresponding to the button will remain lit
in a constant manner.
1. SWITCH THE MACHINE ON. Press the
All the indicator lights will illuminate for 1 second; the
indicator light corresponding to the button will then
button.
remain lit in a fixed manner and the START/PAUSE
indicator light will flash slowly.
2. LOAD THE LAUNDRY. Open the porthole door.
Load the laundry, making sure you do not exceed the
maximum load value indicated in the table of wash
cycles on the following page.
7. START THE PROGRAMME. Press the START/PAUSE
button. The corresponding indicator light remains lit in a
fixed manner and the porthole door locks (the LOCK
indicator light illuminates). The icons corresponding to
the wash cycle phases will light up during the cycle to
indicate which phase is currently in progress.
3. MEASURE OUT THE DETERGENT. Pull out the
detergent dispenser drawer and pour the detergent into
the relevant compartments as described in “Description
of the machine”.
To change a wash cycle once it has already started,
pause the washing machine by pressing the START/
PAUSE button; then select the desired cycle and press
the START/PAUSE button again.
4. CLOSE THE PORTHOLE DOOR.
To open the door during a wash cycle, press the START/
PAUSE button; if the LOCK indicator light is switched
off you may open the door. Press the START/PAUSE
button again to restart the wash cycle from the point at
which it was interrupted.
5. SELECT THE PROGRAMME. Turn the WASH CYCLE
SELECTOR KNOB right or left, until you have selected
the desired wash cycle. A temperature and spin speed
is set for each wash cycle; these may be adjusted.
6. CUSTOMISE THE WASH CYCLE. Use the relevant
8. THE END OF THE WASH CYCLE. This is indicated
by the illuminated text END. The porthole door may be
opened immediately. If the START/PAUSE indicator light
is flashing, press the button to end the cycle. Open the
door, unload the laundry and switch off the machine.
buttons on the control panel:
Modify the temperature and/or spin
speed.
The machine automatically displays the maximum
temperature and spin speed values set for the selected
cycle, or the most recently-used settings if they are
compatible with the selected cycle. The temperature can
! If you wish to cancel a cycle which has already begun,
press and hold the
button until the cycle stops and the
machine switches off.
be decreased by pressing the
wash ( ) setting is reached. The spin speed may be
progressively reduced by pressing the button, until it
button, until the cold
Bag for quilts, curtains and delicate garments
The Aqualtis washing machine makes it easier for you
to wash even the most valuable and delicate garments
in complete confidence thanks to the special bag which
protects the laundry (this is supplied with the machine).
We recommend that the bag is used every time you wash
quilts and padded items with an outer layer made
using synthetic material.
is completely excluded ( ). If these buttons are pressed
again, the maximum values are restored.
Setting a delayed start.
To set the “delayed start” option for the program you
have selected, press the button until the indicator light
for the desired delay time is illuminated.
On pressing the button six times, this function will
deactivate.
! Once the START/PAUSE button has been pressed, the
time delay may only be decreased.
Modify the cycle settings.
Press the OPTION buttons to customise the wash cycle
in accordance with your own requirements.
• Press the button to activate the option; the
corresponding indicator light will switch on.
• Press the button again to disable the option; the
indicator light will switch off.
8
Wash cycles and options
Table of wash cycles
EN
Detergent and addi-
Max. load (kg)
Normal Eco
Max.
speed
(rpm)
tives
Max. temp.
(°C)
Cycle
duration
Icon Description of the wash cycle
Detergent Fabric
for wash softener
Cottons (2-3): lightly soiled whites and delicate colours.
Synthetics Resistant
40°
60°
40°
60°
40°
30°
-
1200
800
-
-
11
5
11
3,5
3,5
-
200
115
95
Synthetics Resistant (5)
Whites
800
5
1200
1200
800
6
190
125
75
Coloureds (4)
6
6
Darks
6
-
** Refresh (see next page).
Duvets: for down-stuffed garments.
Bed & Bath for bedlinen and towels.
Rinse
-
2
-
25
30°
60°
-
1000
1200
1200
-
3,5
11
11
-
145
160
60
-
-
Spin and Pump out
-
1200
-
-
11
-
15
Anti Allergy
60°
30°
40°
1200
0
6
1
-
-
-
205
80
Ultra Delicates
Wool: for wool, cashmere, etc.
800
2,5
100
Mix 30': to refresh lightly soiled garments quickly (not suitable for
wool, silk and clothes which require washing by hand).
30°
800
4
3,5
30
Cottons: extremely soiled whites.
90°
60°
1200
1200
11
11
11
11
200
205
Cottons (1): heavily soiled whites and resistant colours.
The length of cycle shown on the display or in this booklet is an estimation only and is calculated assuming standard working conditions. The actual duration can vary
according to factors such as water temperature and pressure, the amount of detergent used, the amount and type of load inserted, load balancing and any wash options
selected.
For all Test Institutes:
1) Test wash cycle in compliance with regulation 2010/1061: set wash cycle
2) Test wash cycle in compliance with regulation 2010/1061: set wash cycle
with a temperature of 60°C.
with a temperature of 40°C.
3) Long wash cycle for cottons: set wash cycle
4) Short wash cycle for cottons: set wash cycle
5) Long wash cycle for synthetics: set wash cycle with a temperature of 40°C.
with a temperature of 40°C.
with a temperature of 40°C.
Wash options
Steam Hygiene
Eco
This option enhances washing performance by generating
steam during the wash cycle that eliminates any bacteria
from fibres while treating them at the same time. Place the
laundry in the drum, choose a compatible programme and
select option “ “.
The Eco Option saves energy by not heating the water
used to wash your laundry – an advantage both to the
environment and to your energy bill. Instead, intensified
wash action and water optimisation ensure great wash
results in the same average time of a standard cycle.
For the best washing results we recommend the usage of a
liquid detergent.
! The steam generated during washing machine operation
may cause the porthole door to become hazy.
! It cannot be used in conjunction with
,
,
,
,
,
! It cannot be used in conjunction with
,
,
,
,
,
,
,
,
,
.
,
,
,
,
.
Easy Iron
By selecting this option, the wash and spin cycles will be
modified in order to reduce the formation of creases.
At the end of the cycle the washing machine drum will
rotate slowly; the “Easy Iron” and START/PAUSE indicator
lights will flash. To end the cycle press the START/PAUSE
button or the “Easy Iron” button.
Time Saver
If you select this option, the wash cycle duration will be
reduced by up to 50%, depending on the selected cycle,
thereby guaranteeing simultaneous water and energy
saving. Use this cycle for lightly soiled garments.
! It cannot be used in conjunction with
,
,
,
,
,
! It cannot be used in conjunction with
,
,
,
,
,
.
,
,
,
.
9
Detergents and laundry
Coloureds: use this cycle
to wash bright coloured
clothes. The programme is designed to maintain bright
colours over time.
Detergent
EN
The type and quantity of detergent required depend on the
type of fabric you are washing (cotton, wool, silk, etc.), as
well as its colour, the washing temperature, the level of soiling
and the hardness of the water in the area. Measuring out the
detergent carefully will avoid wastage and help to protect the
environment: although they are biodegradable, detergents still
contain ingredients which alter the balance of nature.
We recommend the following:
Darks: Use programme
to wash dark-coloured
garments. This programme is designed to maintain
dark colours over time. We recommend using a liquid
detergent for the best results when washing dark-
coloured garments.
Duvets: to wash double or single duvets (the weight of
which should not exceed 3,5 kg), cushions or clothes
padded with goose down such as puffa jackets, use the
• use powder detergents for white cotton garments and
pre-washing.
• use liquid detergents for delicate cotton garments and
for all low-temperature wash cycles.
• use gentle liquid detergents for wool and silk garments.
The detergent should be poured into the relevant
compartment - or the dispenser placed directly inside the
drum - before the wash cycle begins. In the latter case, it will
not be possible to select the Cottons with pre-wash cycle.
! Do not use hand washing detergents because these
create too much foam.
special
wash cycle. We recommend that duvets are
placed in the drum with their edges folded inwards (see
figure) and that no more than ¾ of the total volume of the
drum is used. To achieve the best results, we recommend
that a liquid detergent is used and placed inside the
detergent dispenser drawer.
Preparing the laundry
• Shake out the garments before loading them into the machine.
• Divide the laundry according fabric type (symbol on the
washing instruction label) and colour, making sure you
separate the coloured garments from the white ones;
• Empty all pockets and check the buttons;
• Do not exceed the values listed in the “Table of wash
cycles”, which refer to the weight of the laundry when dry.
Quilts: to wash quilts with a synthetic outer layer, use the
bag provided and set the wash cycle to
Bedlinen and towels: Use programme
.
How much does your laundry weigh?
to wash bed
1 sheet
400-500 g
150-200 g
400-500 g
900-1200 g
150-250 g
400-500 g
150-200 g
linen and towels in one single cycle: it optimises softener
performance and helps you save time and energy. We
recommend the use of powder detergent
Anti Allergy: use programme to remove major allergens
such as pollen, mites, cat’s and dog’s hair.
1 pillowcase
1 tablecloth
1 bathrobe
1 towel
1 pair of jeans
1 shirt
Ultradelicates: use programme
to wash very delicate
garments having strasses or sequins. We recommend
turning the garments inside out before washing and placing
small items into the special bag for washing delicates. Use
liquid detergent on delicate garments for best results.
To wash Silk garments and Curtains (these should be
folded and placed inside the bag provided), select cycle
Washing recommendations
** Refresh
This programme refreshes garments by removing bad
odours and relaxing the fibres (2 kg, roughly 3 items). Insert
dry items only (that are not dirty) and select programme
and then option
the laundry is soaking and the
To drain the water so that the laundry may be removed,
press the START/PAUSE button or the button.
; the machine will end the cycle while
“
“. The garments will be damp once the cycle is
completed, so we recommend hanging them to dry. The “
“ programme makes ironing easier. Moreover, with the
“Steam Perfume” laundry balls, your favourite perfume can
be added to your laundry. Place a few drops of perfume
on the sponge contained inside the laundry ball, close it
and insert it into the drum together with the laundry. Then
indicator light will flash.
Wool: is the only washing machine brand to have
been awarded the prestigious Woolmark Apparel Care
- Platinum endorsement (M1135) by The Woolmark
launch the specific programme “
“. At the end of the
Company. The “Wool” wash cycle
can be used
cycle, garments will be relaxed and fragrant.
! Not recommended for wool or silk garments.
! Do not add too much perfume to the sponge in order to
avoid it dripping.
to wash up to 2,5 kg of all washable wool garments
in the washing machine while guaranteeing optimum
performance. This means that all washable wool
garments may be washed in the washing machine, even
those which state “hand wash only” on the label when
washed in accordance with the instructions for the wool
cycle.
! Do not add softeners or detergents.
Whites: use this cycle
to wash white clothes. The
programme is designed to maintain the brightness of
white clothes over time.
10
Precautions and tips
! The machine was designed and constructed in
accordance with international safety regulations. The
following information is provided for safety reasons and
must therefore be read carefully.
The crossed-out dustbin is marked on all products
to remind the owner of their obligations regarding
separated waste collection.
For more information relating to the correct disposal of
household appliances, owners should contact their local
authorities or appliance dealer.
EN
General safety
• This appliance was designed for domestic use only.
• This appliance is not intended for use by persons
(including children) with reduced physical, sensory
or mental capabilities, or lack of experience and
knowledge, unless they have been given supervision
or instruction concerning use of the appliance by a
person responsible for their safety. Children should be
supervised to ensure that they do not play with the
appliance.
• Do not touch the machine when barefoot or with wet or
damp hands or feet.
• Do not pull on the power supply cable when unplugging
the appliance from the electricity socket. Hold the plug
and pull.
Opening the porthole door manually
In the event that it is not possible to open the porthole door
due to a powercut, and if you wish to remove the laundry,
proceed as follows:
1. remove the plug from the
electrical socket.
2. make sure the water level
inside the machine is lower
than the door opening; if
it is not, remove excess
water using the drain hose,
collecting it in a bucket as
indicated in the figure.
• Do not touch the drained water as it may reach
extremely high temperatures.
• Never force the porthole door. This could damage the
safety lock mechanism designed to prevent accidental
opening.
3. remove the cover panel on the lower front part of the
washing machine (see overleaf).
• If the appliance breaks down, do not under any
circumstances access the internal mechanisms in an
attempt to repair it yourself.
• Always keep children well away from the appliance while
it is operating.
• If it must be moved, proceed with the help of two or
three people and handle it with the utmost care. Never
try to do this alone, because the appliance is very heavy.
• Before loading laundry into the washing machine, make
sure the drum is empty.
4. pull outwards using the
tab as indicated in the figure,
until the plastic tie-rod is freed
from its stop position; pull
downwards until you hear a
“click”, which indicates that
the door is now unlocked.
Load balancing system
Before every spin cycle, to avoid excessive vibrations
before every spin and to distribute the load in a uniform
manner, the drum rotates continuously at a speed which
is slightly greater than the washing rotation speed. If,
after several attempts, the load is not balanced correctly,
the machine spins at a reduced spin speed. If the load is
excessively unbalanced, the washing machine performs
the distribution process instead of spinning. To encourage
improved load distribution and balance, we recommend
small and large garments are mixed in the load.
5. open the door; if this is
still not possible repeat the
procedure.
Disposal
6. reposition the panel, making sure the hooks are securely
in place before you push it onto the appliance.
• Disposing of the packaging materials: observe local
regulations so that the packaging may be re-used.
• The European Directive 2002/96/EC relating to Waste
Electrical and Electronic Equipment (WEEE) states
that household appliances should not be disposed of
using the normal solid urban waste cycle. Exhausted
appliances should be collected separately in order to
optimise the cost of re-using and recycling the materials
inside the machine, while preventing potential damage
to the atmosphere and to public health.
11
Care and maintenance
To access the pre-chamber:
Cutting off the water and electricity
supplies
EN
• Turn off the water tap after every wash cycle. This will
limit wear on the hydraulic system in the machine and
help to prevent leaks.
• Unplug the appliance when cleaning it and during all
maintenance work.
Cleaning the machine
1. take off the cover panel on the front of the machine by
first pressing it in the centre and then pushing downwards
on both sides until you can remove it (see figures);
The outer parts and rubber components of the appliance
can be cleaned using a soft cloth soaked in lukewarm
soapy water. Do not use solvents or abrasives.
2. position a container so that
it will collect the water which
flows out (approximately 1.5 l)
(see figure);
3. unscrew the lid by rotating
it in an anti-clockwise
Cleaning the detergent dispenser
drawer
To remove the drawer, press
1
direction (see figure);
lever (1) and pull the drawer
outwards (2) (see figure).
1
Wash it under running water;
this procedure should be
repeated frequently.
2
4. clean the inside thoroughly;
5. screw the lid back on;
2
6. reposition the panel, making sure the hooks are securely
in place before you push it onto the appliance.
Checking the water inlet hose
Caring for your appliance drum
Check the inlet hose at least once a year. If there are any
cracks, it should be replaced immediately: during the wash
cycles, water pressure is very strong and a cracked hose
could easily split open.
• Always leave the door ajar to prevent unpleasant odours
from forming.
Cleaning the pump
The washing machine is fitted with a self-cleaning pump
which does not require any maintenance. Sometimes,
small items (such as coins or buttons) may fall into the
protective pre-chamber at the base of the pump.
Make sure the wash cycle has finished and unplug the
appliance.
12
Trouble shooting
Your washing machine could occasionally fail to work. Before contacting the Technical Assistance Centre
(see “Assistance”), make sure that the problem cannot be not solved easily using the following list.
EN
Problem:
The machine does not switch on.
Possible causes / Solutions:
• The appliance is not plugged into the socket fully, or not enough to make contact.
• There is no power to the socket, or the fuse has blown in the mains plug.
The wash cycle does not start.
• The door is not closed properly.
• The ON/OFF button has not been pressed.
• The START/PAUSE button has not been pressed.
• The water tap has not been turned on to allow water to flow into the machine.
• The ‘DELAY TIMER’ has been selected.
• The ‘CHILD LOCK’ is activated (see ‘The machine just ‘beeps’ when a
programme or option is selected’ below).
The machine does not fill with
• The water inlet hose is kinked.
water or Indicator light for the first • The water inlet hose is not connected to the water supply.
wash cycle flashing rapidly.
• The water pressure is too low.
• The water tap has not been turned on to allow water to flow into the machine.
• There is no water supply to the house.
• The inlet valve filter is blocked.
• The START/PAUSE button has not been pressed.
The machine continuously fills with • The top of the drain hose is too low - It must be fitted at a height between 65
water and continually drains away
or Water left in the drum
or Stuck on wash.
and 100 cm from the floor (see “Installation”).
• The drain hose is connected incorrectly to the sink trap allowing water to run
into the machine, the drain hose must be positioned higher than the bottom of
the sink to prevent water flowing down the drain hose.
• The end of the drain hose has been pushed too far down the standpipe, the
‘U’ bracket should be fitted 100 mm from the end of the drain hose.
The machine does not drain or spin • The Pump filter is blocked.
- (error lights flashing).
• The drain hose is kinked (see “Installation”).
• New Installation - The blanking cap or spigot has not been removed if
connected under a sink.
• The drain hose or sink trap is blocked.
The machine does not spin.
• The Spin Speed is set to “ ” position.
The machine does not drain or spin • The ‘EASY IRON’ option is enabled, at the end of the program the machine drum will
- ‘EASY IRON’ light flashes.
rotate slowly. To complete the wash cycle press the ‘START/PAUSE’ or the ‘EASY
IRON’ buttons (see Wash Cycles & Options).
• The ‘SILK’ program is selected, at the end of the program it requires the drain
phase to be started. To complete the program press either the ‘START/PAUSE’
or ‘EASY IRON’ buttons (see Wash Cycles & Options).
The programme takes too long.
• Programme times will vary due to water pressure, the incoming water
temperature and if the wash load goes out of balance. This will increase the
programme time accordingly (see ‘The machine wont spin properly’ below)
- (Most Common Cause!)
The machine vibrates a lot during
the spin cycle.
• The feet have not been adjusted, enabling the machine to rock.
• New Installation - Either the Transit Bolts including the plastic spacers, or the
Polystyrene Packaging have not been removed when installing the machine.
• The machine is trapped between cabinets and/or walls.
• The load is in a slight out of balance condition and machine is spinning, but at
a lower speed.
• There will always be some motor, pump and drum noise during spin.
The machine is noisy.
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The machine wont spin properly.
• Out of Balance detected when attempting to go into a spin cycle - If this
happens the machine will continue to try to repeat the distribution of the load
required before the machine will go into higher spin speeds - This will increase
the programme time accordingly. This is a safety feature to prevent damage.
Out of Balance can be caused by washing a single heavy item (eg duvet, quilt,
etc). - Try the programme again using a different load.
EN
The machine leaks from the
dispenser.
• The dispenser drawer is blocked with detergent and requires cleaning.
• The water pressure is too high and requires turning down - turn down the tap
on the water supply pipe slightly and try again.
• The machine is tilting forwards - It must be level when in its final position.
The machine leaks (other than
dispenser).
• The fill hose is loose, check both the cabinet and tap ends.
• The fill hose is tight but still leaks, if so replace the rubber washers, or the fill
hose is missing the rubber washer.
• The drain hose is not fixed in properly.
The Phase in Progress indicator
lights flash rapidly at the same
time as the ON/OFF indicator light.
• Switch off the machine and unplug it, wait for approximately 1 minute and then
switch back on again. If the problem persists contact Technical Assistance
Centre.
The machine smells.
• The machine requires a service wash. Run a 90 degree wash cycle with
detergent and no laundry.
The machine door cannot be
opened.
• The door will not open until the door lock indicator light goes out shortly after
the program has finished.
• If there is no power to the machine you need to perform the manual unlocking
procedure (see Precautions & Tips).
Door Seal damaged at the bottom.
• The door seal has drainage holes at the bottom - This is normal.
• The water level is correct if it can be seen at the bottom of the door.
The water level is too low when
the machine is washing.
The machine just ‘beeps’ when a
programme or option is selected
(Child Lock Symbol is lit).
• Deactivate the Child Lock feature by pressing and holding in the ‘CHILD
LOCK’ button for 2 seconds.
Clothes are coming out too wet on
‘Steam Refresh’ cycle.
• Only dry items are to be used for this program. The program refreshes
garments by removing bad odours and relaxing the fibres, also making items
easier to iron if required.
There is too much foam.
• The detergent is not suitable for machine washing (it should display the text
‘for washing machines’ or ‘hand and machine wash’ or the like).
• Too much detergent was used - less detergent is required in soft water.
After completing the programme,
or before starting a programme,
the machine has turned itself off
(no lights).
• To comply with new energy saving regulations the machine is fitted with an
automatic standby system. Press ‘ON/OFF’ button for 3 seconds to activate
the machine, it can then either be switched off or a new programme selected.
General.
• Your washing machine contains sensors that monitor progress during the wash
cycle (eg: Water Levels, Temperatures, Out of Balance loads, Wash time/progress).
Normally, if your machine successfully completes the cycle, there is unlikely to
be anything wrong!
Remember, you will be charged for a service call for problems caused by incorrect installation, as listed above.
Not emptying contents from pockets may cause pump or drain blockages, or may damage the machine.
Do not wash items which do not have a wash label, or wash items that are not intended as machine washable.
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Assistance
Guarantee
12 Months Parts and Labour Guarantee
EN
Your appliance has the benefit of our manufacturer’s guarantee, which covers the cost of breakdown
repairs for twelve months from the date of purchase.
This gives you the reassurance that if, within that time, your appliance is proven to be defective because of
either workmanship or materials, we will, at our discretion, either repair or replace the appliance at no cost
to you.
This guarantee is subject to the following conditions:
-
The appliance has been installed and operated correctly and in accordance with our
operating and maintenance instructions.
-
-
-
The appliance is used only on the electricity or gas supply printed on the rating plate.
The appliance has been used for normal domestic purposes only.
The appliance has not been altered, serviced, maintained, dismantled, or otherwise
interfered with by any person not authorised by us.
-
-
-
Any repair work must be undertaken by us or our appointed agent.
Any parts removed during repair work or any appliance that is replaced become our property.
The appliance is used in the United Kingdom or Republic of Ireland.
The guarantee does not cover:
-
-
-
Damage resulting from transportation, improper use, neglect or interference or as a result
of improper installation.
Replacement of any consumable item or accessory . These include but are not limited to: plugs,
cables, batteries, light bulbs, fluorescent tubes and starters, covers and filters.
Replacement of any removable parts made of glass or plastic.
THIS GUARANTEE WILL NOT APPLY IF THE APPLIANCE HAS BEEN USED IN COMMERCIAL
OR NON-DOMESTIC PREMISES.
5 Year Parts Guarantee
Hotpoint also offers you a free 5 year parts guarantee. This additional guarantee is conditional on you
registering your appliance with us and the parts being fitted by one of our authorised engineers. There will
be a charge for our engineer’s time. To activate the extra parts warranty on your appliance, simply call our
registration line on 08448 24 24 24 (ROI 01 230 0800).
Extended Guarantees
We offer a selection of repair protection plans that enable you to fully cover yourself against the expense of repair
bills for the life of your policy. To find the ideal plan for you please call our advice line on
08448 226 226 (Republic of Ireland 01 230 0233).
Free Helpdesk Service
We have a dedicated team who can provide free advice and assistance with your appliance if you
experience any technical difficulties within the first 90 days of ownership. Simply call our Hotpoint Service
Hotline on 08448 224 224 (Republic of Ireland 0818 313 413) for telephone assistance, or, where
necessary, to arrange for an engineer to call. If we cannot resolve the technical problem we will replace
your machine or, if you prefer, give you your money back.
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195094104.02
10/2011
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Xerox Fabriano
After Sales Service
No one is better placed to care for your Hotpoint appliance during the course of its working
life than us - the manufacturer.
EN
Essential Contact Information
Hotpoint Service
We are the largest service team in Europe offering you access to 400 skilled telephone advisors and 1000
fully qualified engineers on call to ensure you receive fast, reliable, local service.
UK: 08448 224 224
Republic of Ireland: 0818 313 413
Please note: Our advisors will require the following information:
Model number:
Serial number:
Parts and Accessories
We supply a full range of genuine replacement parts as well as accessory products that protect and
hygienically clean your appliance to keep it looking good and functioning efficiently throughout its life.
UK: 08448 225 225
Republic of Ireland: 0818 313 413
Appliance Registration
We want to give you additional benefits of Hotpoint ownership. To activate your free 5 year parts guarantee
you must register your appliance with us.
UK: 08448 24 24 24
Republic of Ireland: 01 230 0800
Indesit Company UK Ltd. Morley Way, Peterborough, PE2 9JB
Indesit Company Unit 49 Airways Industrial Estate,Dublin 17
Recycling & Disposal Information
As part of Hotpoint’s continued commitment to helping the environment, Hotpoint reserves the right to use
quality, recycled components to keep down customer costs and minimise material wastage.
Please dispose of packaging and old appliances carefully. To minimise the risk of injury to children, remove
the door, plug and cut the mains cable off flush with the appliance. Dispose of these parts separately to
ensure that the appliance can no longer be plugged into a mains socket, and the door
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