Dimplex Indoor Fireplace Optiflame Electric Fireplace User Manual

PRACTICAL USER’S GUIDE  
FOR THE  
OPTIFLAME ELECTRIC FIREPLACE  
Quality checked by:  
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Control Code Number  
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Valued Customer,  
We are pleased that you have chosen to purchase an electric  
fireplace manufactured by Dimplex North America Ltd.  
Over the years, valuable memories will occur around the  
warmth and comfort of your hearth. Thank you for allowing our  
product to be the backdrop for those special moments.  
7205860100REV03  
 
CONTENTS  
PAGE 1  
PAGE 3  
PAGE 5  
PAGE 6  
IMPORTANT INSTRUCTIONS  
OPERATION  
MAINTENANCE  
WARRANTY AND ACCESSORIES  
 
IMPORTANT INSTRUCTIONS  
PLEASE RETAIN THIS USER’S GUIDE FOR FUTURE  
REFERENCE  
When using electrical appliances, basic precautions should always be followed to reduce  
the risk of fire, electric shock, and injury to persons, including the following:  
1. Always use a certified electrician  
for installation  
2. Read all instructions before using  
this fireplace.  
8. To prevent a possible fire, do not  
block are intake or exhaust in any  
manner.  
9. All electrical heaters have hot  
and arcing or sparking parts  
inside. Do not use in areas where  
gasoline, paint, or flammable  
liquids are used or stored or  
where the unit will be exposed to  
flammable vapors.  
3. This fireplace is hot when in use.  
To avoid burns, do not let bare  
skin touch hot surfaces. The trim  
around the heater outlet becomes  
hot during heater operation.  
Keep combustible materials, such  
as furniture, pillows, bedding,  
papers, clothes, and curtains at  
least 3 feet (0.9m) from the front  
of the unit.  
10. Do not modify this fireplace.  
Use it only as described in this  
manual. Any other use not  
recommended by the  
4. Extreme caution is necessary  
when any heater is used by or  
near children or invalids and  
whenever the fireplace is left  
operating and unattended.  
5. Do not operate any fireplace if  
the heater has malfunctioned, or  
if the fireplace has been dropped  
or damaged in any manner.  
6. Do not use outdoors  
manufacturer may cause fire,  
electric shock or injury to  
persons.  
11. Do not burn wood or other  
materials in this fireplace.  
12. Do not strike fireplace glass.  
13. Disconnect all power coming to  
fireplace at main service panel  
before performing any cleaning,  
or maintenance.  
7. Do not insert or allow foreign  
objects to enter any ventilation or  
exhaust opening as this may  
cause an electric shock or fire, or  
damage to the heater.  
14. When transporting or storing the  
fireplace, keep in a dry place,  
free from excessive vibration and  
store as to avoid damage.  
NOTE: Procedures and techniques that are considered important enough to emphasize.  
CAUTION: Procedures and techniques, which, if not carefully followed, will result in  
damage to the equipment.  
WARNING: Procedures and techniques, which, if not carefully followed, will expose  
he user to the risk of fire, serious injury, illness or death.  
1
 
FOR BATHROOM USE  
Must be protected by a GFI receptacle or circuit if receptacle is used it must be readily  
accessible.  
To prevent electrical shock this unit is an electrical appliance that is not watertight and  
must be installed as to prevent water from entering unit. This must be installed away  
from showers, tubs ect. Never locate fireplace where it may fall into a bathtub or other  
water container. Keep towels and other combustible materials 3 feet away from the front  
of the unit.  
 
OPERATION  
REMOTE CONTROL  
NOTE: If the fireplace turns on or off without  
input from the hand held remote or does not  
respond to the hand held remote control, see section  
A. Remote Control Initialization. If the unit  
continues to operate erratically contact customer  
service as a new hand held with a different  
frequency may be required.  
The Optiflame fireplace is supplied with a radio  
Frequency remote control. This remote control has  
a range of approximately 50ft. (15.25m), it does not  
have to be pointed at the fireplace and can pass  
through most obstacles (including walls). It is  
supplied with one of 2178 independent frequencies  
to prevent interference with other units. The  
frequency designation is indicated on the back of  
the transmitter (FIGURE 1).  
A. Remote Control Initialization  
This procedure is required every time there is a  
loss of power to the remote control in the fireplace  
(i.e. power failure, breaker tripped, main power  
switch is turned off)  
1. Ensure that power is supplied through main  
service panel.  
2. Access the manual controls, (remove glass  
doors if applicable) pull right hand edge of  
right hand steel curtain towards the center of  
unit. (FIGURE 2)  
FIGURE 1  
3. Locate manual controls refer to FIGURE 3.  
4. Activate main power switch, red indicator light  
1 will flash.  
5. Press and hold the heater control switch for  
five seconds. The second red indicator light  
will flash.  
6. Press ON button located on the remote control  
transmitter (FIGURE 1). This will synchronize  
the remote control transmitter and receiver.  
3
FIGURE 2  
 
B. Remote Control Usage  
The remote control operates the fireplace levels  
sequentially. The level is increased every time the  
ON button on the transmitter is pressed. The  
fireplace can be turned off at any point by pressing  
the OFF button on the remote control transmitter.  
Level 1: The flame effect is turned on and the first  
red indicator light is activated.  
Level 2: The flame effect remains on, the heater is  
activated to the low heat setting, and the first and  
second red indicator lights are activated.  
FIGURE 3  
Level 3: The flame effect remains on, the heater is  
set to the high heat setting, and all three red  
indicator lights are activated.  
MANUAL CONTROLS  
The fireplace can also be controlled in a similar  
manner to the remote control with switches located  
on the fireplace (FIGURE3).  
A. Main Power Switch  
Main on/off switch, supplies power to the remote  
control receiving unit. When placed in the on  
position level 1 indicator will flash.  
NOTE  
B. Heater Control Switch  
Hot air will blow from both sides  
of the fireplace when the heater  
control switch is activated  
Operates fireplace in the same manner as the  
remote control transmitter. Pressing the left side of  
this switch has the same effect as the ON button on  
the remote control and the right side has the same  
effect as the OFF button of the remote control.  
Pressing once to the left activates Level 1, twice  
activates Level 2, three times activates Level 3.  
Pressing to the right turns the fireplace off.  
CAUTION  
If you need to continuously reset  
the heater, disconnect the power  
at the main service panel and call  
your local dealer.  
RESETTING THE TEMPERATURE  
CUTOUT SWITCH  
The heater on this fireplace is protected with a  
safety device to prevent overheating. Should the  
heater overheat, an automatic cut out will turn the  
heater off and it will not come back on without  
being reset. It can be reset by switching the Main  
Power switch (FIGURE 3) to OFF and waiting 5  
minutes before switching it to ON. The remote  
control will need to be re-initialized (see page 2)  
NOTE  
The heater may emit a slight,  
harmless odor when first used.  
This odor is a normal condition  
caused by initial heating of  
internal heater parts and will not  
occur again.  
4
 
MAINTENANCE  
WARNING  
Disconnect all power coming to fireplace  
at main service panel before attempting  
any maintenance or cleaning to reduce risk  
of fire, electric shock or damage to  
persons  
Light Bulb Replacement:  
NOTE  
Allow at least 5 minutes for light bulbs to  
cool off before touching bulbs to avoid  
accidental burning of skin.  
Light bulbs need to be replaced when you notice a  
dark section of the flame of when the clarity.  
There are four bulbs under the log set which  
generate the flames and embers.  
Tool Requirements: Slot Screw Driver  
Bulb Requirements: Quantity of 4 clear  
chandelier or candelabra bulbs with an E-12  
(small) socket base, 60 watt rating. Example: GE  
60BC or Philips 60CTC.  
CAUTION  
Do not exceed 60 watts per bulb.  
When handling log only apply force to the  
ember bed section not directly to the logs.  
Helpful Hints  
It is a good idea to replace all light bulbs at one  
time if they are close to the end of their rated life.  
Group replacement will reduce the number of  
times you need to open the unit to replace light  
bulbs. Long life bulbs are recommended to reduce  
the frequency of bulb changes.  
5
 
To access the light bulb area:  
1. Open steel curtain (remove glass doors if  
applicable). The bulbs can be accessed from  
either side of the fireplace.  
2. Remove two screws on log bracket and remove  
log plate (FIGURE 4).  
3. Pull rear edge of ember bed up and forward by  
grasping ember bed by the sides (handle the  
logset only by the emberbed and not the logs)  
and pulling solidly until the rear tab pops out  
from under the back ledge, then lift out.  
(FIGURE 5)  
4. Examine the bulbs to determine which bulbs  
require replacement.  
5. Unscrew bulbs counter clockwise.  
6. Insert new bulbs.  
7. Replace the log by inserting front edge and  
under back ledge (FIGURE 5) and the logs are  
resting against mirror.  
FIGURE 4  
8. Replace log bracket using two screws  
previously removed.  
Mirror Cleaning:  
The mirror is cleaned in the factory during the  
assembly operation. During shipment, installation,  
handling, etc., the mirror surface may collect dust  
particles; these can be removed by buffing lightly  
with a clean dry cloth.  
To remove fingerprints or other marks, the mirror  
can be cleaned with a damp cloth using good  
quality household glass cleaner. The mirror should  
be completely dried with a lint free cloth or paper  
towel.  
FIGURE 5  
CAUTION  
Do not use abrasive cleaners on mirror  
surface or spray liquids directly onto any  
surface.  
ACCESSORIES  
Please contact your local dealer for genuine Dimplex accessories. Example:  
Glass door kits, brass trim, cabinets designed to fit your Optiflame fireplace.  
6
 
TWO YEAR LIMITED WARRANTY  
Products to which this limited warranty applies  
This limited warranty applies to the following models of your newly purchased  
Dimplex electric fireplace BF392SD and to newly purchased Dimplex fireplace  
surrounds (mantels) and trims. This limited warranty applies only to purchases  
made in any province of Canada except for Yukon Territory, Nunavut, or  
Northwest Territories or in any of the 50 States of the USA (and the District of  
Columbia) except for Hawaii and Alaska. This limited warranty applies to the  
original purchaser of the product only and is not transferable.  
Products excluded from this limited warranty  
Light bulbs are not covered by this limited warranty and are the sole  
responsibility of the owner/purchaser. Products purchased in Yukon Territory,  
Nunavut, Northwest Territories, Hawaii, or Alaska are not covered by this  
limited warranty. Products purchased in these States, provinces, or territories  
are sold AS IS without warranty or condition of any kind (including, without  
limitation, any implied warranties or conditions of merchantability or fitness for a  
particular purpose) and the entire risk of as to the quality and performance of  
the products is with the purchaser, and in the event of a defect the purchaser  
assumes the entire cost of all necessary servicing or repair.  
What this limited warranty covers and for how long  
Products, other than fireplace surrounds (mantels) and trims, covered by this  
limited warranty have been tested and inspected prior to shipment and, subject to  
the provisions of this warranty, Dimplex warrants such products to be free from  
defects in material and workmanship for a period of 2 years from the date of the  
first purchase of such products.  
Dimplex fireplace surrounds (mantels) and trims covered by this limited warranty  
have been tested and inspected prior to shipment and, subject to the provisions  
of this warranty, Dimplex warrants such products to be free from defects in  
material and workmanship for a period of 1 year from the date of first purchase of  
such products.  
The limited 2 year warranty period for products other than fireplace surrounds  
(mantels) and trims and the limited 1 year warranty period for fireplace surrounds  
(mantels) and trims also applies to any implied warranties that may exist under  
applicable law. Some jurisdictions do not allow limitations on how long an  
implied warranty lasts, so the above limitation may not apply to the purchaser.  
7
 
What this limited warranty does not cover  
This limited warranty does not apply to products that have been repaired (except  
by Dimplex or its authorized service representatives) or otherwise altered. This  
limited warranty does further not apply to defects resulting from misuse, abuse,  
accident, neglect, incorrect installation, improper maintenance or handling, or  
operation with an incorrect power source.  
What you must do to get service under this limited warranty  
Defects must be brought to the attention of Dimplex Technical Service by  
contacting Dimplex at 1-888-DIMPLEX (1-888-346-7539), or 1367 Industrial  
Road, Cambridge Ontario, Canada N1R 7G8. Please have proof of purchase,  
catalogue/model and serial numbers available when calling. Limited warranty  
service requires a proof of purchase of the product.  
What Dimplex will do in the event of a defect  
In the event a product or part covered by this limited warranty is proven to be  
defective in material or workmanship during (i) the 2 year limited warranty period  
for products other than fireplace surrounds (mantels) and trims, and (ii) the 1  
year limited warranty period for surrounds (mantels) and trims, you have the  
following rights:  
Dimplex will in its sole discretion either repair or replace such defective  
product or part without charge. If Dimplex is unable to repair or replace  
such product or part, or if repair or replacement is not commercially  
practicable or cannot be timely made, Dimplex may, in lieu of repair or  
replacement, choose to refund the purchase price for such product or part.  
Limited warranty service will be performed solely by dealers or service  
agents of Dimplex authorized to provide limited warranty services.  
For products other than surrounds (mantels) and trims, this 2 year  
limited warranty entitles the purchaser to on-site or in-home warranty  
services. Accordingly, Dimplex will be responsible for all labour and  
transportation associated with repairing or replacing the product or part  
except as follows: (i) charges which may be levied for travel costs incurred  
to travel to the purchaser's site where the product is located if the  
purchaser's site is beyond 30 miles (48 km) from the closest service depot  
of Dimplex's dealer or service agent; and (ii) the purchaser is solely  
responsible for providing clear access to all serviceable parts of the product.  
8
 
For surrounds (mantels) and trims, this 1 year limited warranty does  
not entitle the purchaser to on-site or in-house warranty services. The  
purchaser is responsible for removal and transportation of the surrounds  
(mantels) and trims (and any repaired or replacement product or part) to and  
from the authorized dealer's or service agent's place of business. On-site or  
in-home services for surrounds (mantels) and trims may be performed at the  
purchaser's specific request and expense at Dimplex’s then-current rates for  
such services. Dimplex will not be responsible for, and this limited warranty  
shall not include, any expense incurred for installation or removal of the  
surrounds (mantels) or trims or any part thereof (or any replacement product  
or part) including, without limitation, all shipping costs and transportation  
costs to and from the authorized dealer's or service agent's place of  
business and all labour costs. Such costs shall be the purchaser’s  
responsibility.  
What Dimplex and its dealers and service agents are also not responsible for:  
IN NO EVENT WILL DIMPLEX, OR ITS DIRECTORS, OFFICERS, OR  
AGENTS, BE LIABLE TO THE PURCHASER OR ANY THIRD PARTY,  
WHETHER IN CONTRACT, IN TORT, OR ON ANY OTHER BASIS, FOR ANY  
INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, CONSEQUENTIAL, OR  
INCIDENTAL LOSS, COST, OR DAMAGE ARISING OUT OF OR IN  
CONNECTION WITH THE SALE, MAINTENANCE, USE, OR INABILITY TO  
USE THE PRODUCT, EVEN IF DIMPLEX OR ITS DIRECTORS, OFFICERS,  
OR AGENTS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH  
LOSSES, COSTS OR DAMAGES, OR IF SUCH LOSSES, COSTS, OR  
DAMAGES ARE FORESEEABLE. IN NO EVENT WILL DIMPLEX, OR ITS  
OFFICERS, DIRECTORS, OR AGENTS BE LIABLE FOR ANY DIRECT  
LOSSES, COSTS, OR DAMAGES THAT EXCEED THE PURCHASE PRICE  
OF THE PRODUCT.  
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION  
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE  
LIMITATION OR EXCLUSION MAY NOT APPLY TO THE PURCHASER.  
How State and Provincial law apply  
This limited warranty gives you specific legal rights, and you may also have  
other rights which vary from jurisdiction to jurisdiction. The provisions of the  
United Nations Convention on Contracts for the Sale of Goods shall not apply  
to this limited warranty or the sale of products covered by this limited warranty.  
1-888-DIMPLEX  
1-888-346-7539  
1367 Industrial Road  
Cambridge, Ontario  
Canada, N1R 7G8  
Approved for use in the United States and Canada  
9
 

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